Really helpful when what I needed wasn’t on display. Someone went to fetch it from the back. Also helpful pointing out a special offer that I happened to be interested in. Only removed one star becaus... See more
Location
Switch locationEddington Business Park, Eddington Way, CT6 5UJ Herne Bay, Kent, GB
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See what reviewers are saying
Took some time to find the click and collect order on the system but eventually found it in store - otherwise friendly and helpful staff member so its more of a system process issue I guess
Didn't have everything I needed but Linda was brilliant
Quick efficient and friendly
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Herne Bay
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Eddington Business Park, Eddington Way, CT6 5UJ, Herne Bay, Kent, United Kingdom
- 0345 640 7571
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Replied to 47% of negative reviews
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The person at the checkout was a credit to Homebase
The person at the checkout was genuinely, naturally friendly, as she always is. This is an invaluable quality for customer satisfaction and loyalty.
Linda at the till was very friendly and…
Linda at the till was very friendly and helpful
Linda simply a gold standard employee…
Linda greeted me warmly as she always does when I come in. I have to drive past b and q but still use Homebase purely because of the friendly staff, and Linda is without doubt a gold standard employee, she even greeted my dog!
I would recommend
Excellent service from Linda a knowledgeable salesperson
I was served by Linda today at the…
I was served by Linda today at the herne bay store. She was incredibly helpful and friendly. Thanks again!
Lovely lady called Linda on the till…
Lovely lady called Linda on the till very helpful , polite and cheerful
Operator number 192778
Found exactly what I was looking for
Found exactly what I was looking for. Was served at till by Linda . She is always so welcoming , friendly , chatty and helpful, she deserves to be recognised for this. 😁
Awesome service from Linda
We come to this store at least 4 times a week and are often served by Linda who is amazing! Always happy and friendly, with great tips about special offers in store or items she thinks we may need to go with our purchases
Lovely Linda
Linda greeted me with a lovely smile and a hello :)
Lovely lady, Thank you for making my transaction easy and perfectly pleasant.
I quickly found the items I wanted
I quickly found the items I wanted, and the cashier (Linda) was very friendly and helpful. When I returned the next day to exchange some items (I bought the wrong items), Linda was again very helpful and made the process very easy. All in all a good experience.
Quick and easy
The till operator, Linda, was very helpful and pleasant. Found what I needed quickly.
Lovely checkout girl (Linda) very…
Lovely checkout girl (Linda) very friendly
I was served by a the lovely friendly…
I was served by a the lovely friendly Linda. Informed me of a special deal on another roller & brush set that was cheaper. Thank you
Order ready almost immediately
Order ready almost immediately
Brilliant service
Very helpful staff
Very helpful staff, especially Linda at the service desk. Easy to get around the shop with my elderly mum
Great customer service from Linda
I went into your Herne Bay branch I was greeted by a friendly face a lovely lady called Linda she wished me a good morning and had a big smile on her face.
I went round to the paint section and I had a picture of the paint I had in mind but I couldn't find it when I got to the till I showed Linda the picture I had on my phone and she used her head set to get the exact one brought to the till. I realised I had got the wrong texture paint she explained that she thought the one I had chosen didn't come in silk she checked her computer system and she was correct she pointed me in the direction of the paints and explained they had one similar and it was buy one get one free which really helped with saving some money.
She asked if I needed anything etc such as brushes, I didn't but it was so nice to be asked as I usually forget something when I am rushing.
Linda's overall customer service was great, nothing was to much bother and she was kind and approachable which was very much needed when your not all up to date on DIY products and decorating.
If anyone needed any help with anything I would recommend Linda. She was knowledgeable and happy to help she really is a asset to your company.
Very friendly service
Very friendly service. Linda was wonderful.
A great asset to your team.
Thanks again Linda.
Served by Linda today customer service at its brdt
Served by Linda today , on every occasion we have been served by this lovely lady , she has always been so helpful and extreme pleasantl.
It’s rare these days to receive such brilliant customer service as we got from this Lady .
Linda at Herne Bay… very polite
Linda at Herne Bay… very polite, fabulous service!
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