Staff were knowledgeable and polite so felt bad leaving a review less than 4* but there are rodents everywhere. I saw 5 different rats/mice on my visit just running around the shop! Looks like they’ve... See more
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Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Hove
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
182 Old Shoreham Road, BN3 7EX, Hove, East Sussex, United Kingdom
- 0345 640 7076
4.3
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered online
Ordered online. Items delivered to the Hove Store as per email. Nice friendly member of staff on the till brought my order to me. My only complaint with the Hove Store is it was so cold in there. It was a very cold day but unfortunately it was warmer outside than in. Because of the temperature inside it put me off looking around to maybe purchase something else.
January 10, 2024
Your Hove store was freezing cold and…
Your Hove store was freezing cold and well below 16degrees the heath and safety recommend, awful for your staff
January 12, 2024
Unprompted review
Reply from Homebase - Hove
Hi Melanie,
We’re sorry you’ve had a disappointing experience. Our customers and staff are incredibly important to us, and really appreciate you bringing this to our attention. Please be assured we will be looking into this further with the store.
Thanks,
Team Homebase
The Staff are very friendly and Happy.
The Staff are very friendly and Happy.
I am really surprised as the Store is Freezing Cold.
This was a lovely store to visit, first time as i would
go to Lewes as this is closer to me.
January 11, 2024
Unprompted review
My order was ready and waiting for me
My order was ready and waiting for me. The staff were very friendly and helpful.
January 8, 2024
Unprompted review
Never going back in Homebase.
Lots of items without clear pricing.
No staff on the floor to ask for assistance.
The rudest cashier I have had the misfortune to be ‘served’ by.
January 8, 2024
Unprompted review
Reply from Homebase - Hove
Hi Angela,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Got exactly what I planned to purchase…
Got exactly what I planned to purchase at a good price.
January 2, 2024
Unprompted review
Great variety of garden plants
Great variety of garden plants.
Good prices.
Buy everytime we visit.
Thanks
January 1, 2024
Unprompted review
Good customer service
Very polite and helpful young man at the checkout!
December 22, 2023
Unprompted review
Reply from Homebase - Hove
Hi Jane,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Call me when product arrived store
December 13, 2023
Reply from Homebase - Hove
Hi Szeto,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Click and collect
Tried click and collect for the first time, worked well so no worries.
December 13, 2023
Unprompted review
Reply from Homebase - Hove
Hi Mark,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Really well packaged and fast delivery
Really well packaged and fast delivery, although delivery is a little on the expensive side.
December 7, 2023
Reply from Homebase - Hove
Hi MrsB,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Quick delivery and great service
December 5, 2023
Reply from Homebase - Hove
Hi George,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
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