Homebase - Hull Reviews 

164
TrustScore 4.5 out of 5

4.6

Sainsburys Way, Hessle, HU13 9NT Hull, North Humberside, GB


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Rated 1 out of 5 stars

Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more

Company replied

Rated 5 out of 5 stars

I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more

Rated 5 out of 5 stars

I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more

Rated 4 out of 5 stars

We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom

  • 0345 640 7019

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(164)

680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would like Marie to be recognised for…

I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she needed to get done, she still went out of her way to help.

Will definetely be using Homebase again Thanks to Marie.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

I was looking for an item which is out of season, a very helpful lady called Sarah insisted on heading to check the clearance shelves for me as she recalled that they were being sold off. There was one left in store which I picked up and purchased. Alot of staff would have simply said we don't have those.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

The order was ready

The order was ready, waiting at the collection point and the male assistant wheeled and loaded the items into the boot of my car, very helpful and appreciated this service.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience

I went to homebase to look for a plant as a present not knowing much about them myself. While browsing Jacquie asked me if I was okay and offered to help. She was extremely friendly and knowledgable. Jacquies help led to me finding the perfect plant. Thank you

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service as usual - I expect nothing less from Homebase - It’s always a pleasure to shop there - I ordered a plant with the click and collect service - However, when collecting it I decided I preferred a different plant - So no problem with an exchange - Truly helpful and very friendly staff -

August 17, 2024
Unprompted review

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