Homebase - Hull Reviews 

164
TrustScore 4.5 out of 5

4.6

Sainsburys Way, Hessle, HU13 9NT Hull, North Humberside, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more

Company replied

Rated 5 out of 5 stars

I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more

Rated 5 out of 5 stars

I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more

Rated 4 out of 5 stars

We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom

  • 0345 640 7019

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(164)

680 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Garden

The costumer service was great very knowledgeable regarding the item we where buying ( Yvonne )

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

Brett and the team …

Brett as always very professional and helpful
He designed our kitchen and delivered flawlessly that’s why we are returning customers!
The bathroom project is now underway and with excellent support from Charlotte and Yvonne I am confident we will have the same results as the kitchen!!

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

May I say what a great service I got at…

May I say what a great service I got at homebase hessle today by a lovely lady called Yvonne she couldn't help enough really helpful no hassle ordered a garden furniture from ordering paying for it n delivery spot on thank-you so much

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Yvonne and Laura at the Hessle store…

Yvonne and Laura at the Hessle store went out of their way to provide outstanding customer service.
Yvonne talked us through in store promotions and also garden furniture options. Including durability , price difference and storage recommendations.
Both ladies were very approachable, friendly and knowledgeable.
We will now be booking in for a bathroom quotation.
They are a credit to your team and should be given credit and reward for going above and beyond.

June 28, 2024
Unprompted review
Rated 3 out of 5 stars

Silly way to run a business.

Why when I order anything that you offer at four for the price of thee do you not give the costumer four bags automatically. I ordered three bags and was told by a member of your staff that I should have ordered. Four

June 23, 2024
Unprompted review
Homebase - Hull logo

Reply from Homebase - Hull

Hi Peter,

Yes that is the case, for the offer you would need to include the "free" item in your basket when checking out. We're sorry this was not clearer to you on our website.

Kind Regards

Team Homebase

Rated 3 out of 5 stars

I returned a powerbase battery that was…

I returned a powerbase battery that was faulty. Service was excellent. Unfortunately neither the large or small battery was in stock. Item is unavailable for home delivery which means another 30 mile round trip to my nearest homebase branch.

June 18, 2024
Homebase - Hull logo

Reply from Homebase - Hull

Hello Paul,

Thank you for your review, we're sorry the item you would like to purchase was not available in your local store. If you're happy wait you can always wishlist on our website and be notified as soon as they're back in stock for home delivery!

Kind Regards

Team Homebase

Rated 5 out of 5 stars

Give Jacquie a pay rise!

Jacquie was both highly informative and amiable, when responding to my enquiries with respect to taking care of a Yucca plant.

A credit to the organisation!

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

The lady on the desk was very pleasant…

The lady on the desk was very pleasant and very efficient. She said she had worked there before and had now come back but was currently only on a temporary contract. From my experience I would have thought she was well worth a full time contract if that was what she was after

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful staff/customer service

I visited your Homebase
Store in Hessle, Hull today and the ladies in the gardening department were most welcoming and helpful especially Jacquie. She was very chatty and lovely and helped me select a few plants. Credit where credit is due. Please can you tell her to not stop what she is doing as she is a credit to your company.

June 3, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look