Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more
Company replied
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Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more
Company replied
I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more
I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more
We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more
Written by the company
Written by the company

Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Jacquie was extremely helpful and pleasant
The costumer service was great very knowledgeable regarding the item we where buying ( Yvonne )
The quality of the furniture, the delivery service excellent 👌
Brett as always very professional and helpful
He designed our kitchen and delivered flawlessly that’s why we are returning customers!
The bathroom project is now underway and with excellent support from Charlotte and Yvonne I am confident we will have the same results as the kitchen!!
The hull store were great help when looking for outdoor furniture and told me when you deliver etc.
was kept in the know of when my order would be delivered, delivery guys great and helpful.
May I say what a great service I got at homebase hessle today by a lovely lady called Yvonne she couldn't help enough really helpful no hassle ordered a garden furniture from ordering paying for it n delivery spot on thank-you so much
Jacquie was brilliant. Friendly and helpful. Great customer service
Yvonne and Laura at the Hessle store went out of their way to provide outstanding customer service.
Yvonne talked us through in store promotions and also garden furniture options. Including durability , price difference and storage recommendations.
Both ladies were very approachable, friendly and knowledgeable.
We will now be booking in for a bathroom quotation.
They are a credit to your team and should be given credit and reward for going above and beyond.
Can’t ask for more help from Jacquie!!! Thank you very much!!!
Why when I order anything that you offer at four for the price of thee do you not give the costumer four bags automatically. I ordered three bags and was told by a member of your staff that I should have ordered. Four

Reply from Homebase - Hull
Very helpful member of staff in Hull Homebase today (Nicky). Went above and beyond with helping us with our purchase today.
I returned a powerbase battery that was faulty. Service was excellent. Unfortunately neither the large or small battery was in stock. Item is unavailable for home delivery which means another 30 mile round trip to my nearest homebase branch.

Reply from Homebase - Hull
We asked assistance from Jacquie, she was very friendly and knowledgeable on all areas of gardening/plants and extremely helpful. Thank you
great delivery and this is the second Egg Chair I have bought, very relaxing
The product I was looking for didn’t have enough on the pallet but a very helpful lady took time to find more bags for me. Thank you Jacquie at Homebase Hessle!
Jacquie was both highly informative and amiable, when responding to my enquiries with respect to taking care of a Yucca plant.
A credit to the organisation!
The lady on the desk was very pleasant and very efficient. She said she had worked there before and had now come back but was currently only on a temporary contract. From my experience I would have thought she was well worth a full time contract if that was what she was after
I visited your Homebase
Store in Hessle, Hull today and the ladies in the gardening department were most welcoming and helpful especially Jacquie. She was very chatty and lovely and helped me select a few plants. Credit where credit is due. Please can you tell her to not stop what she is doing as she is a credit to your company.
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