Homebase - Hull Reviews 

164
TrustScore 4.5 out of 5

4.6

Sainsburys Way, Hessle, HU13 9NT Hull, North Humberside, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more

Company replied

Rated 5 out of 5 stars

I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more

Rated 5 out of 5 stars

I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more

Rated 4 out of 5 stars

We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom

  • 0345 640 7019

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(164)

680 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service at Hessle store.

Great service by Marie at the Hessle store to route out a stocked item that wasn't on the shelf, very helpful and communicative.
Delighted with result.
Many thanks Ian.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasure

Always a pleasure shopping in this store, well informed staff and happy to help

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

New olive trees

We wanted to buy some olive trees and needed some help and advice. Jacquie did a fantastic job helping us to pick the right trees and organise delivery. She also provided lots of useful advice on planting and care. Thanks Jacquie!

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Jacquie went above and beyond for us on…

Jacquie went above and beyond for us on our recent visit. She provided very helpful advice on the plants we bought and also advised on suitable soil. She provided us with fantastic customer service, she was really friendly and extremely helpful. Thanks very much for your help Jacquie!

August 3, 2024
Unprompted review
Rated 2 out of 5 stars

Thay was no scerws to put the legs on…

Thay was no scerws to put the legs on no handles and the staff was ignorant

August 4, 2024
Unprompted review
Homebase - Hull logo

Reply from Homebase - Hull

Hi Glynn,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Met with Jacquie in the plant…

Met with Jacquie in the plant department, she was very helpful when asked her a couple of questions. Also willing to walk me to part of the store to show me what I was after. Not been in homebase for a long time, very impressed BUT could have done with more till open.

August 3, 2024
Unprompted review
Rated 3 out of 5 stars

Hessle staff great

I gave a 3 star due to half my order cancelled as we had just set off to collect, however homebase hessle staff member lovely friendly

August 2, 2024
Unprompted review
Homebase - Hull logo

Reply from Homebase - Hull

Hi Ann,

We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Pricing of plant missing

Had difficulty in locating price of a garden plant when Jacquie offered to help. Went out of her way to locate the info, assisted with check out and chatted knowledgeably about the plant and how to care for it etc.Exceptional service on a very hot day. Much appreciated.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer service

Bought 4 plants and while taking them to the car the barrow bounced up and 2 plants toppled off, coming out of the pots. We saw Jacquie in the garden centre and she happily let us pick 2 replacements. We realised that it was Jacquie who had helped us choose the right plants in the first place. So thank you and well done Jacquie, you're a star ⭐

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Jacquie

Jacquie at the Hull/Hessle Branch (gardening dept) could not have been more helpful, efficient and, well, nice! She tracked down the pavers I was after and helped me load them. Said pavers are good quality and great value. I highly recommend this store.

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

We arrived to purchase a parasol in…

We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol has a fault it’s a line of about 4 cm to which daylight can be seen through it ,

July 22, 2024
Unprompted review

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