Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more
Company replied
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Ordered two rolls of cable which were shown as in stock. But when I went into collect them one had disappeared and it got worse as they couldn’t refund the missing one whilst I was in store as the sys... See more
Company replied
I would like Marie to be recognised for her excellent customer service. Easy to talk to, friendly, extremely helpful, nothing was too much trouble, even though I took Marie away from doing a job she... See more
I was looking for a specific fitting for a garden project I was working on. I was not sure which fitting I needed - it was my lucky day though. Laura came to my rescue and she knew exactly which fitti... See more
We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol... See more
Written by the company
Written by the company

Sainsburys Way, Hessle, HU13 9NT, Hull, North Humberside, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Great service by Marie at the Hessle store to route out a stocked item that wasn't on the shelf, very helpful and communicative.
Delighted with result.
Many thanks Ian.
Always a pleasure shopping in this store, well informed staff and happy to help
We wanted to buy some olive trees and needed some help and advice. Jacquie did a fantastic job helping us to pick the right trees and organise delivery. She also provided lots of useful advice on planting and care. Thanks Jacquie!
We bought a garden sofa set off the shop floor and had excellent service from Yvonne. So helpful, knowledgeable and very friendly. Thank you Yvonne!
Jacquie went above and beyond for us on our recent visit. She provided very helpful advice on the plants we bought and also advised on suitable soil. She provided us with fantastic customer service, she was really friendly and extremely helpful. Thanks very much for your help Jacquie!
Thay was no scerws to put the legs on no handles and the staff was ignorant

Reply from Homebase - Hull
Met with Jacquie in the plant department, she was very helpful when asked her a couple of questions. Also willing to walk me to part of the store to show me what I was after. Not been in homebase for a long time, very impressed BUT could have done with more till open.
I gave a 3 star due to half my order cancelled as we had just set off to collect, however homebase hessle staff member lovely friendly

Reply from Homebase - Hull
Helpful at click and collect desk very quick service thanks
Had difficulty in locating price of a garden plant when Jacquie offered to help. Went out of her way to locate the info, assisted with check out and chatted knowledgeably about the plant and how to care for it etc.Exceptional service on a very hot day. Much appreciated.
Amazing member of staff, gave really helpful advice along with ideas. Thank you to Jacquie who made our visit a pleasure.
Order was ready. Was asked if I needed help with it, but Ithanked them and declined. The staff were very helpful .
Easy to order good communication when ready easy to collect
Bought 4 plants and while taking them to the car the barrow bounced up and 2 plants toppled off, coming out of the pots. We saw Jacquie in the garden centre and she happily let us pick 2 replacements. We realised that it was Jacquie who had helped us choose the right plants in the first place. So thank you and well done Jacquie, you're a star ⭐
Jacquie at the Hull/Hessle Branch (gardening dept) could not have been more helpful, efficient and, well, nice! She tracked down the pavers I was after and helped me load them. Said pavers are good quality and great value. I highly recommend this store.
Jacquie in the garden centre, was helpful, informative, and nothing was too much trouble! An asset to the Hull store
Great service..friendly assistant many thanks
We arrived to purchase a parasol in natural colour but I really wanted grey , on arriving at the store I saw you had a grey so the assistant changed it for me. When we goy home (22miles ) the parasol has a fault it’s a line of about 4 cm to which daylight can be seen through it ,
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