On ordering…….. you were called Homebase. I was then told by a family member that Homebase was not there anymore. Apparently you are in another shop this needs attention on your ordering app It is n... See more
Location
Switch location37 Putney Road, off Welford Road, LE2 7TF Leicester, Leicestershire, GB
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See what reviewers are saying
I purchased a humidifier which had couple items missing in the box from the Leicester Putney Rd store . When I went back I spoke to Lily & Sue who were really polite and professional and attended to m... See more
We thoroughly enjoyed working with Jayshri to design our new kitchen. The design was just what we wanted and anything we asked was answered with ease, her knowledge is extensive! From design through t... See more
Friendly helpful staff. Quick click and collect delivery. Prompt accepting back of faulty item, awaiting refund. Faulty item has resulted in more costs (labour) than cost of item (paint). This still n... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Leicester
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
37 Putney Road, off Welford Road, LE2 7TF, Leicester, Leicestershire, United Kingdom
- 0345 640 7041
4.1
Great
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service from Nikolas…
Amazing customer service from Nikolas and Richard who helped me load 16 rolls of turf both into my trolley and into my car.l would definitely have not been able to do this myself and were so helpful
May 23, 2024
Unprompted review
Excellent online ordering
Excellent online ordering, easy to use, in store great customer services and quick order pick up location inside the store.
May 22, 2024
Unprompted review
Garden furniture set
Bought a garden furniture set - it looks great, was not too difficult to put together and took about a week to arrive. The day after it arrived I noticed the set was on sale in store - the manager was kind enough to refund me the difference between what I paid and the sale price. Really happy with the product and the service!
May 19, 2024
Smooth process
Smooth process
Even encouraged us to spend more in store !
Brilliant staff
May 20, 2024
Unprompted review
Quick pleasant service
May 19, 2024
Unprompted review
Great engagement from storr manager
Great engagement from store manager. Answered every question patiently and with balanced information. There is still hope for courteous, helpful store staff in this online world!
May 18, 2024
Unprompted review
Liz Nash was very helpful and polite…
Liz Nash was very helpful and polite and showed me around and explained everything to me
May 7, 2024
Unprompted review
Website easy to navigate
Website easy to navigate and ordering is quick and straightforward. Staff in store are helpful and friendly. My order was found, brought to me and loaded into my trolley. Great customer service will recommend and use again!
May 6, 2024
Unprompted review
Sub for PM
I was served by Sub who was very helpful and able to help me find everything I needed. As someone who is new to DIY and can’t put up a shelf without put up several holes in my wall, it was informative to have Sub show me different products for my needs and explain which would be my best option.
May 3, 2024
Unprompted review
Easy to navigate the website and order.
Easy to navigate the website and order.
Good communication. When I got there I was served quickly and my order was ready in a trolley.
May 5, 2024
Unprompted review
Great experience helpful staff
Great experience had confirmation within 30 mins items were ready to collect. Lady in customer service desk very helpful and I had the items within 5 mins of being in the store.
May 2, 2024
Unprompted review
Served by Sub and found him to be very…
Served by Sub and found him to be very knowledgable and helpful on a recent trip. Provided me with some great tips for home renervation with a friendly and polite manner!
May 1, 2024
Unprompted review
Visit to Homebase Leicester
We went to do shopping at Homebase good thing there was 15% off all plants. We were served by Jay she was lovely. Saw us in the queue and called us over to her till to make sure we didn't have to wait any longer. She was lovely and remembered us from before when we went there. I wanted to say a big thanks to her. It's people like Jay that makes the store worth visiting. Thanks Jay.
April 26, 2024
Unprompted review
The cooker has broken down twice
The cooker has broken down twice, I would like to get a replacement but I now have to prove the cooker is broken. If I cannot I have to pay ten percent of what the cooker was worth so the company doesn't loose money! I didn't realise when you purchase from Homebase, they
have another company providing the cooker, if it all goes wrong you have to deal with that company plus the manufacturer. Hotpoint a massive let down. There only interested in getting your money! Staff are rude and disinterested. Never buy Hotpoint or from Homebase again.
Do not purchase from Homebase
April 22, 2024
Reply from Homebase - Leicester
Hi Carol,
Thanks for your feedback. We’re sorry for any disappointment caused - We can see your review is related to an online order so we'd be grateful if you could update your review and remove the location from this by selecting 'no specific location'. So we can look into your issues further please could you reach out to us here - (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)
Thanks,
Team Homebase
Call this customer service?
The web and onsite computer said there was a stock of 10 items, but not that i could see. The assistant said yes must be around the back and will take a few days to put out!
Not what I would call customer service.
April 24, 2024
Unprompted review
Reply from Homebase - Leicester
Hello Mary,
Thank you for taking the time to leave a review, we're sorry that there was an issue with the customer service you received in our Leicester store. We have raised this with the store management teams, so they can pick this up with their staff members.
Kind Regards
Team Homebase
Friendly staff
Polite and friendly staff makes choosing where to shop a no brainer.
Thanks for providing quality and value for money merchandise, as well as a hassle free check out experience.
April 24, 2024
Unprompted review
Brilliant lovely place very quick will…
Brilliant lovely place very quick will definitely be calling in again
April 23, 2024
Unprompted review
Easy collection!
Great, easy collection. Friendly and helpful staff.
April 13, 2024
Unprompted review
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