Homebase - Leighton Buzzard Reviews 

93
TrustScore 4.5 out of 5

4.4

Vimy Road, LU7 1ER Leighton Buzzard, Bedfordshire, GB


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Rated 3 out of 5 stars

Waiting in a queue at tills 4 staff members walked passed one said she would open up but she decided to open up at customer service desk rather a till desk, so people from the back obviously went to h... See more

Company replied

Rated 5 out of 5 stars

Met a young lady today called Abbie who was very helpful and polite. She was working on the tills but still had time to tell us where the compost was and explained we would need a trolley from out the... See more

Rated 5 out of 5 stars

I never experienced such a helpful person today when I was buying a battery operated drill and screwdriver at home base in Leighton buzzard.He spent time with me explaining everything that I needed to... See more

Rated 5 out of 5 stars

Jamie was already finishing helping with 2 happy ladies when I asked if he could help me with an item to take back that was not what was needed. He stayed with me to pick up 2 discounted items of furn... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Leighton Buzzard

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Vimy Road, LU7 1ER, Leighton Buzzard, Bedfordshire, United Kingdom

  • 0345 640 7649

4.4

Excellent

TrustScore 4.5 out of 5

93 reviews

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Replied to 45% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(93)

741 reviews in the last 12 months

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Rated 5 out of 5 stars

Speedy call from Kevin at click collect…

Speedy call from Kevin at click collect as there was a bit of a cue at till
Very friendly member who advised me on various aspects of rose care as he said he has many
Genuinely showed an interest in the plants in my garden fab guy

July 22, 2024
Unprompted review
Rated 4 out of 5 stars

Ready within the hour!

Ordered a click and collect garden parasol and compost before 10am Sunday morning and picked it up by 11am. Already on a trolley waiting for me- hassle free.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Kevin!

Kevin helped me with my large click and collect order. He's was so helpful, friendly and I was in and out really quickly thanks to his help.

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Ready and waiting!

My order was ready in less than an hour and in advance of me arriving and I had a friendly welcome from all the sales staff. Great customer care, thank you ☺️

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I took a lawnmower that I purchased 3 months ago that had broken. I had no receipt but with minimal information the member of staff managed to locate my purchase on their internal system and replaced the damaged one with a new one. The member of staff was fantastic throughout I couldn't have asked for better service you should be proud of her

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

A female staff member who saved me on…

A female staff member who saved me on that she very unprofessional .

June 19, 2024
Unprompted review
Homebase - Leighton Buzzard logo

Reply from Homebase - Leighton Buzzard

Hi Chris​, 

Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Molly” in the subject line, and we’ll get back to you as quickly as possible.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Great customer service today

Great customer service today! I was struggling with an overloaded trolley and Abbie, who was on the tills, saw me and immediately asked for some help. Jamie came over and then stayed with me and helped me to the car. Thank you very much for going above and beyond.

June 9, 2024
Unprompted review
Rated 5 out of 5 stars

Needing turf at the last minute

Needing turf at the last minute, I wasn't too sure of the quality of the stock available. Luckily, it was exactly what I needed. I would happily by again.

More importantly, at a time when good customer service isn't really expected and bad experiences almost accepted, the staff at this branch totally changed my opinion.

The were exceptional from the get go. I needed 36 rolls of which they happily assisted. The young lad Jamie being particularly helpful. With the aid of Matt and Darren who also made the purchase so much easier!

I would happily recommend spending your money when the staff are so helpful. They did homebase proud and have restored my faith in customer service! Thank you Jamie, Matt and Darren

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

I was looking for a 9 incher

I was looking for a 9 incher, and I saw that you had plenty of them. I was always told 4 was enough, but the more roller the merrier.

Good stuff, thanks. This visit was pleasant.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

14 slabs ordered

14 slabs ordered. 12 only on trolly for pick up. Lucky there were two more in stock. Got home with slabs and one just broke in half in my hands. Not a happy boy !.

May 29, 2024
Unprompted review
Homebase - Leighton Buzzard logo

Reply from Homebase - Leighton Buzzard

Hi Swain,
We are sorry to let you down on this occasion. 
This has been passed to our escalations team to reach out to you.
Many Thanks
Team Homebase

Rated 5 out of 5 stars

Helpful assistant…

Met a young lady today called Abbie who was very helpful and polite. She was working on the tills but still had time to tell us where the compost was and explained we would need a trolley from out the front of store as there was none out in the garden section due to the busy bank holiday Monday. A pleasant professional assisant your shop should be proud of.

May 27, 2024
Unprompted review

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