fantastic customer service! i bought 25 paint testers and the price wouldn't work on the till so each one had to be entered manually! it took Evelyn (231876) ages and I said I'd leave them but she sai... See more
Location
Switch locationEnterprise Way, Bramingham Park, LU3 4BW Luton, Bedfordshire, GB
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See what reviewers are saying
Evelyn at the Luton store was really helpful helping us obtain a specific set of Christmas tree lights. Approachable, pleasant, kind and really helpful. She had knowledge of where products are in the... See more
Deja vu... yet again, searched items were out of stock at local Luton store, so attempted ordering using the 'deliver to store' option. Got to the Basket page, lo and behold, 'Basket Error' warning. A... See more
Company replied
Incredibly rude and obnoxious woman on till. Accused me of queue jumping then proceeded to slag me off to customer behind me as i paid and left store, obviously though i was out of earshot. Appa... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Luton
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Enterprise Way, Bramingham Park, LU3 4BW, Luton, Bedfordshire, United Kingdom
- 0345 640 7049
4.8
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Evelyn at Luton was very helpful in…
Evelyn at Luton was very helpful in helping me with my new home project!
She was very supportive and given me loads of resources to sort it!! Would definitely come back
June 7, 2024
Unprompted review
Evelyn was helpful at Luton :)
June 7, 2024
Unprompted review
Reply from Homebase - Luton
Hi Sally,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Evelyn
Evelyn was extremely helpful and made buying the turf I needed easy. She was able to find out how much I needed and helped me with the trolley to.
June 2, 2024
Unprompted review
Dealt with Evelyn at the Luton store…
Dealt with Evelyn at the Luton store this morning. I am a gardening novice but she was so helpful and knowledgeable about which house plants go where, how to care for them and also helped me choose pots to compliment them. She has a lovely approach and comes across very well - an asset to your store 😊
June 2, 2024
Unprompted review
Excellent service
Excellent service. Tracey was so helpful and a credit to the store
May 30, 2024
Unprompted review
Great service!
Great experience at Luton Homebase today, Paige and Luke helped me with a bbq purchase. There was only one left which was a display model, they knocked off 10% and even helped me dismantle the lid and get it in my car! Great service, thanks guys.👍🏻
May 30, 2024
Unprompted review
Evelyn was very helpful on providing…
Evelyn was very helpful on providing advice on DIY solution!
May 27, 2024
Unprompted review
A new mower at last!
Excellent friendly and very helpful staff - bit disappointed I didnt get my 10 per cent discount code until I'd completed my purchase on line
May 25, 2024
Unprompted review
Click and collect great system
Item was as ordered ready to collect when I arrived assistant was very polite and helpful perfect
May 24, 2024
Unprompted review
Best store ever.
Kyle, Eveline & Alex were fantastic. I can't believe how supportive they were. Legends. Honestly, live savers.
May 24, 2024
Unprompted review
Great service by Evelyn at the Luton…
Great service by Evelyn at the Luton Store. Very friendly and helpful. Lovely atmosphere in the store.
May 24, 2024
Unprompted review
Able to find everything I went in for
Able to find everything I went in for. Evelyn was very friendly and helpful
May 24, 2024
Unprompted review
I asked your colleague for assistance…
I asked your colleague for assistance with a light fixture and was served by Evelyn who was very helpful and nothing was too much bother for her.
May 17, 2024
Unprompted review
I needed some help choosing some garden shears garden…
I needed some help choosing some garden shears and Evelyn was absolutely wonderful, she took her time and gave me advise and was so lovely, I have been served by Evelyn before and she is truly a great asset to Homebase.
May 19, 2024
Unprompted review
It was good service from Evelyn today.
May 19, 2024
Unprompted review
Evelyn at your Luton store the best…
Evelyn at your store is one of the best people I have ever encountered in a store. She is incredbly helpful, always with a smile and remembers you even when you have not shopped in a while. What a asset to Home base? 5 stars here
May 18, 2024
Unprompted review
I needed some advice while buying paint…
I needed some advice while buying paint for my garden BBQ shelter. I was overwhelmed by how friendly,knowledgeable and caring the ladies were who helped me. Helen Thorn and Evelyn were both amazing and so helpful. One happy customer! Thank you!
May 9, 2024
Unprompted review
Evelyn is a very cheerful and helpful…
Evelyn is a very cheerful and helpful member of your staff. Nothing is enough for her . She kindly noticed on this visit, I'd picked up some plants for my new hanging baskets and they wasn't the trailing type. 5 stars Evelyn
May 17, 2024
Unprompted review
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