fantastic customer service! i bought 25 paint testers and the price wouldn't work on the till so each one had to be entered manually! it took Evelyn (231876) ages and I said I'd leave them but she sai... See more
Location
Switch locationEnterprise Way, Bramingham Park, LU3 4BW Luton, Bedfordshire, GB
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See what reviewers are saying
Evelyn at the Luton store was really helpful helping us obtain a specific set of Christmas tree lights. Approachable, pleasant, kind and really helpful. She had knowledge of where products are in the... See more
Deja vu... yet again, searched items were out of stock at local Luton store, so attempted ordering using the 'deliver to store' option. Got to the Basket page, lo and behold, 'Basket Error' warning. A... See more
Company replied
Incredibly rude and obnoxious woman on till. Accused me of queue jumping then proceeded to slag me off to customer behind me as i paid and left store, obviously though i was out of earshot. Appa... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Luton
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Enterprise Way, Bramingham Park, LU3 4BW, Luton, Bedfordshire, United Kingdom
- 0345 640 7049
4.8
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
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Wallpaper order
I ordered just 1 roll of wallpaper. It came well within time schedule. It looks exactly like the picture and very pretty in my little living room.
April 30, 2024
Friendly and professional
Evelyn, who was on the checkout was very friendly and professional. Lovely to be served by someone smiling, don’t get that in many stores these days! Thank you for great service!
May 13, 2024
Unprompted review
Very accommodating staff member who…
Very accommodating staff member who helped us load our purchase into our car
May 12, 2024
Unprompted review
Our trip today has been amazing 👏
Our trip today has been amazing 👏
We couldn't get what we wanted, but a member of staff (Evelyn) helped us to purchase similar better and better value, and we couldn't be happier
Evelyn was an absolute star, and she is a great asset to the store with her knowledge and customer care
May 12, 2024
Unprompted review
The member of staff was very professional and knowledgeable
The member of staff that I meet when I arrived at the store was very professional and helpful. Once I gave my order reference number he knew what to do and gave me my order instantly on a trolley, he also assisted in getting other accessories required. Even the cashier was friendly.
May 10, 2024
Unprompted review
Thank you Evelyn :)
A few weeks ago my mum and I went to buy some plants for our garden, Evelyn was so friendly and helpful in helping us choose the right plants. I only went in to buy 2 plants and ended up with 5! Thank you Evelyn :)
April 13, 2024
Unprompted review
Quick efficient service
Quick efficient service. Cashier at collect point was very pleasant and polite.
May 6, 2024
Unprompted review
Great service from Evelyn today to get…
Great service from Evelyn today to get paint mixed. Service with a smile
May 5, 2024
Unprompted review
We went to Homebase to grab some paint…
We went to Homebase to grab some paint and Evelyn from Luton was great. She mixed up all our paint and was very helpful and friendly throughout and we even got 20% off with the colour mixed paints!
May 5, 2024
Unprompted review
Had faulty item which I returned and…
Had faulty item which I returned and reordered with no hassle!
May 3, 2024
Unprompted review
Evelyn and Paige are really helpful
Evelyn and Paige really helped tonight as I had a price query and they couldn’t have been nicer about it
April 30, 2024
Unprompted review
We went to home base today lady Name…
We went to home base today lady Name Peige No 231812,she help us find the item in store,she explains very well,she is friendly,thanks.
April 29, 2024
Unprompted review
Thank you Luke!
Luke helped me with a trolley full of boxes of Laminate flooring and went out of his way to help load them into the car. Very friendly and a credit to the store. Thank you Luke!
April 27, 2024
Unprompted review
Homebase Click and Collect.
Very good price and friendly service. Ready to collect when they said it would be.
April 27, 2024
Unprompted review
Great customer service .
The last 3 times I have visited Homebase I have been served by Evelyn . She checked that I found everything I wanted , was Very helpful and Very efficient . A pleasure to be served by her , a great asset to your company . Thank you Evelyn .
April 25, 2024
Unprompted review
Excellent
Excellent - picked up 4 pieces of skirting the gentleman serving checked over the pieces and went and got us another piece as one was damaged always good service at Luton Homebase .
April 27, 2024
Unprompted review
Eileen at Luton was cheerful and…
Eileen at Luton was cheerful and helpful. Thank you, Eileen.
April 26, 2024
Unprompted review
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