I went deliberately to buy tester pots, all showing 90% off, 50% off, not the big tins. At the till it showed over £16 for 6 piddly pots, even their own brand. Questioning, I was patronized with... See more
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See what reviewers are saying
I bought an outside storage unit which I found to be damaged when I got home. It was agreed I could return and change it. The staff were welcoming, friendly and very helpful. I was impressed by their... See more
Came to homebase from a friend's recommendation after not having any luck with a orevious kitchen designer. Deb from the morecambe branch was so helpful and honest with everything to get my kitchen d... See more
I would have preferred to have found the dustpan and brush in-store on my first visit but as it was no longer stocked at Morecambe, I came home and ordered it online. It was only a couple of days unti... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Morecambe
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Unit 2 Hillmore Way, LA4 4DD, Morecambe, Lancashire, United Kingdom
- 0345 640 7845
4.5
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Reply from Homebase - Morecambe
Hi Janette,
We pride ourselves on our customer service so really appreciate your feedback. If there’s anything we could have done to make your experience a 5* one, please fill in the following form (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) with “FAO Louise” in the subject line.
Thanks,
Team Homebase
Online ordering easy
Online ordering easy, item was made available immediately on pickup and friendly staff
August 9, 2024
Christine was so helpful- excellent…
Christine was so helpful- excellent customer service
August 6, 2024
Not impressed
I ordered this item online, afew days I received an email to say it had arrived at my chosen store how ever when I went to collect it the staff couldn't find it, in all there were 3 members of staff looking, then one of the staff went into a small store room on shop floor and hey presto my item was found, it had been packed in a box that said lawnmower, not Linen Laundry Hamper.
The item is lovely and best of all it was in the sales, I decided to stain it to match the doors on the landing.
July 30, 2024
Reply from Homebase - Morecambe
Hi Pat,
We’re sorry you’ve had a disappointing experience with your click and collect collection. We appreciate you bringing this to our attention and will share your review with the store. Please reach out if you need any support.
Thanks,
Team Homebase
The product was just what i wanted and…
The product was just what i wanted and service was good
July 29, 2024
Unprompted review
Friendly helpful staff and a good range…
Friendly helpful staff and a good range of products.
July 26, 2024
Unprompted review
Easy & straightforward
Easy to place my order, got a good price, be advised it was ready & simple to collect.
July 21, 2024
Unprompted review
Good price promt delivery
July 10, 2024
Service with a smile
Did an online order with collect at the store,(9x70ltr bags of Bark)didnt realize the size of the bags,However a lovely chap called Michael came and took the load to the car and loaded the car for me EXCELLENT SERVICE 5/5
July 1, 2024
Unprompted review
The order was ready to collect the…
The order was ready to collect the sales lady was very helpful with a query and also helped me load my car excellent service
June 28, 2024
Unprompted review
John Fleetwood just brilliant thanks 😊 👍
John Fleetwood just brilliant thanks 😊 👍
June 15, 2024
Unprompted review
Click and collect
Click and collect, ordered first thing in the morning. Ready for me to collect as soon as the store opened.
June 9, 2024
Unprompted review
Very happy With the purchase
June 8, 2024
Unprompted review
Very poor condition of plants
Very poor condition of plants purchased. Quite expensive and very poor value. Not impressed with customer service, must have been a bad day.
Went elsewhere and have now got much better products with a much more respectful service.
May 28, 2024
Unprompted review
Reply from Homebase - Morecambe
Hi there,
Thank you for your review, we will pass this on to the store management team to review further internally.
Kind Regards
Team Homebase
Amazing, quick and helpful service
Came to homebase from a friend's recommendation after not having any luck with a orevious kitchen designer. Deb from the morecambe branch was so helpful and honest with everything to get my kitchen designed and ordered at a reasonable price too! Very quick and efficient, easy to contact and more than happy to help at any time.
Thanks again Deb!
May 26, 2024
Unprompted review
The items were ready and waiting by the…
The items were ready and waiting by the front desk for pick up. This meant collection was swift and straightforward. The staff were very friendly and helpful too. Morecambe Homebase is a pleasure to visit
June 3, 2024
Unprompted review
Quick and easy click and collect with…
Quick and easy click and collect with courteous service
May 30, 2024
Unprompted review
Great service
Order was ready to collect after only a couple of hours. Staff are always helpful and friendly.
May 28, 2024
Unprompted review
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