Homebase - Newton Abbot Reviews 

144
TrustScore 4.5 out of 5

4.6

Greenhill Way, Kingsteignton, TQ12 3SB Newton Abbot, Devon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff were extremely helpful. In particular a staff member called Dave and then one called Ben. Both helped me when I asked for it and did so with a smile on such a busy day. Thank you gentlemen, you’... See more

Rated 4 out of 5 stars

We were just browsing around the kitchen department, saw one we liked so asked Malcolm a question. He was very helpful without being pushy and very knowledgable about the products he's selling. Within... See more

Rated 2 out of 5 stars

Updated offered 50% refund thank you but i wouldnt buy again unfortunately...Bought 2 outdoor rugs from them at the weekend and I have to say I am disappointed not the best quality and not even the sa... See more

Company replied

Rated 5 out of 5 stars

As always at HomeBase in Newton Abbot the staff are welcoming, courteous, cheerful and helpful. Today was no exception. My order was ready for collection, and was ssked if I would like the paving sl... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Newton Abbot

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • Greenhill Way, Kingsteignton, TQ12 3SB, Newton Abbot, Devon, United Kingdom

  • 0345 640 7216

4.6

Excellent

TrustScore 4.5 out of 5

144 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(144)

761 reviews in the last 12 months

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Rated 5 out of 5 stars

Will, in the garden/lawn mower dept

Will, in the garden/lawn mower department was extremely helpful in sorting out my strimmer.
He removed and replaced the broken fitting, loading up the new spool.
Thanks a lot Will.

July 31, 2024
Unprompted review
Rated 3 out of 5 stars

The process was good.

The process was good, but the product was not fit for purpose. Been binned.

July 28, 2024
Unprompted review
Homebase - Newton Abbot logo

Reply from Homebase - Newton Abbot

Hi Philip​,

We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention.

Thanks,
Team Homebase

Rated 5 out of 5 stars

One of your colleagues

One of your colleagues, Lee, gave outstanding customer service and superb advise. He made the whole purchase experience a real pleasure and is an excellent champion for your company.

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Fleur/Ian…Newton Abbot

Fleur Egington was extremely helpful & knowledgeable in the Newton Abbot store - she went above & beyond to help us find the product we wanted and made sure we were happy & her colleague Ian helped to load the car

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou Ruby

we were served by a fabulous girl called Ruby, she was really sweet and engaging with my 4 year old and really friendly. it seems to be quite rare these days to find friendly retail staff and everyone I spoke to today were all friendly and smiley

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

Damaged and uncourteous

Travelled a 20 mile round trip to be shown 6 trellis panels that were all damaged. Pretty poor show to not even have the courtesy to make contact and update that the ‘click and collect’ items were substandard.

July 26, 2024
Unprompted review
Homebase - Newton Abbot logo

Reply from Homebase - Newton Abbot

Hi ,

We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.

Thanks,
Team Homebase

Rated 5 out of 5 stars

Great service.

As have always been, first rate service, nothing is too good for you.
But you say store is Newton Abbot.
It's location is Kingsteignton.
So I am talking about Kingsteignton store. ten /ten

July 21, 2024
Rated 5 out of 5 stars

Great service

Great products at a competitive price. Friendly service, asked if I needed help to car , which I did as heavy .

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Click and collect - paving slabs and Postcrete.

I placed my order in the late afternoon/evening
It was ready within the hour but I picked it up soon after store opening time the following day. The member of staff on the checkout was friendly and helpful, asking if I needed assistance loading the items into my car. I declined but it's very nice to be asked. Paving slabs and Postcrete were as expected.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service at Newton Abbot

We went into our local Homebase in Newton Abbot to get some advice on an order we had placed. We were greeted with a friendly smile from Aidan who asked how he could help and, after listening to our query, took some advice from his manager. Aidan then dealt with the issue promptly. All the while smiling and chatting cheerfully to us.
I have to say, the best customer service we’ve received in a long time. Well done Aidan and all the team at Newton Abbot from two happy customers who will definitely be returning to your store. Thank you 😊

July 12, 2024
Unprompted review
Rated 4 out of 5 stars

Good service and gorgeous kitchens

We were just browsing around the kitchen department, saw one we liked so asked Malcolm a question. He was very helpful without being pushy and very knowledgable about the products he's selling. Within a week he'd been round and measured our kitchen, tailored a design specific to us and we bought it!

July 6, 2024
Unprompted review

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