Ordering and pick-up was straightforward which made the whole experience great. The thing that really earned the full 5 stars 🌟 was the staff. For someone like me with disabilities that are not that... See more
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They were quiet on arrival and when I collected my order the 3 members of staff were a little pre occupied. They took my order number and got the product, I could not carry them all in one go but nobo... See more
Company replied
Excellent able to check stock on line at my Norwich branch, then did click and collect, was able to collect after one hour, excellent service and friendly, helpful staff
Would have given 0 stars if possible but unfortunately it is not. Terrible service, rude staff on tills, trying to charge full pack prices for individual items that have been left on shelves (not cust... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Norwich Hall Road
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Hall Road, NR4 6DH, Norwich, Norfolk, United Kingdom
- 0345 640 7176
4.6
Excellent
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 2 weeks
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Great experience in store
Was served by Ruth today. Ruth was very friendly, knowledgeable and helpful. She is a great asset to the store.
July 13, 2024
Unprompted review
Delivery driver communicated very well…
Delivery driver communicated very well and was on time …polite and helped take my patio set in to the lobby…..great purchase and customer service staff at hall road couldn’t be any better was very impressed Sebastian was very polite and helpful
July 9, 2024
Easy to order and easy to collect
Easy to order and easy to collect. Nice staff in store on collection.
July 11, 2024
Unprompted review
Ease of ordering,ease of collection and…
Ease of ordering,ease of collection and pleasant helpful staff.
July 9, 2024
Unprompted review
Ali was very helpful in helping us…
Ali was very helpful in helping us choose the correct paint was polite and very knowledgeable
June 23, 2024
Unprompted review
The service was very good customer…
The service was very good customer assistants were very helpful.
June 21, 2024
Unprompted review
I visited homebase store on hall road to buy a product pressure washer road…
I visited homebase store on hall road norwich to buy compost and karcher pressure wash there was a member of staff called abbie who was very helpful and a credit to the company of homebase and was polite
June 17, 2024
Unprompted review
Fast, friendly service by Abbey.
Good product at sensible price. Friendly staff
June 13, 2024
Unprompted review
Fantastic service
The lady in the outdoor plants section on 16/6 was very helpful with plant advice
June 16, 2024
Unprompted review
Good service by Abbey
I was served by a lovely young lady today at 10.31am I give you the time as the customer in front of me didn’t actually pay for his goods. His contactless transaction did not go through.
The cashier herself was really worried about being dismissed for this.
I truly hope this is not the case.
June 4, 2024
Unprompted review
Matt who served me was very helpful
Matt who served me was very helpful, getting a lawnmower from the warehouse and carrying it to the till. He gave useful advice on products.
Store is much better than last time I visited
May 27, 2024
Unprompted review
Lady at checkout always friendly and…
Lady at checkout always friendly and helpful.
May 21, 2024
Unprompted review
Garden
The homebase in Norwich was very good service and the delivery was very good as well box'st up very good.
May 14, 2024
Excellent Customer Service
On 8th May 2024 I purchased a Keter shed from the Hall Road Norwich branch of Homebase. The service I received was excellent from my queries being answered about shed (I believe the gentleman's name is L Jermy as stated on the order,) the sorting of my order and delivery to the efficient service from Emma at the till.
My order was due for delivery on 13th May. I was contacted by Homebase on Sundat 12th May to say my order was with the delivery partner, who then contacted me and kept me up to date with tracking the vehicle bringing my shed, right up to the time of delivery which was exact almost to the minute. I have had a couple of disappointments recently with certain tradesmen, so this brilliant customer service from both parties has restored my faith in human nature. Great work Homebase, I shall be happy to shop with you again,in fact I have been back today! (14th) to especially thank you and purchase something. Thank you.
May 8, 2024
Unprompted review
The delivery was quick and the staff at…
The delivery was quick and the staff at the Hall Road Homebase branch were efficient and friendly. Great service.
May 9, 2024
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