Avoid online ordering!! Ordered Dulux paint which was showing “in stock” for Click and Collect from Penge, assuming it would be ready same day after receiving email confirmation of order. Waited 2 da... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We collected a garden sofa set from Homebase Penge using the click and collect service. Huge thanks to Josh who went above and beyond bringing the large box out to our car, unpacking and trying to hel... See more
Collected my order from Homebase Penge, London. I was let down by the cab company I had booked and Collete was amazing. She found a local cab company (Clockhouse), who were there within 10 minutes a... See more
Shopping at Homebase in Penge was an incredible experience. I've been to other Homebase locations, but this one is particularly special to me because the manager, Kumar, is a very kind man who helped... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Penge
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
45 Oakfield Road, Penge, SE20 8RD, London, United Kingdom
- 0345 640 7018
4.2
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Resolved issues (update)
*Update to my previous review:
After my poor experience at the Streatham store I was contacted by Molly from customer service who was apologetic and promptly arranged for me to return the damaged items for replacement at another store.
At the Penge store I was met with very helpful staff and store manager who went out of their way to resolve my issues and they have restored my faith in Homebase. I will return to the Penge store for future purchases. Thank you Kumar, Collette and Josh - your customer service is exemplary. And many thanks to Molly from customer service.
April 9, 2024
Unprompted review
Very helpful staff who go the extra…
Very helpful staff who go the extra mile to assist. Thank you Colette, Catherine, Karen, Jim (and others). You are assets to your company.
March 29, 2024
Unprompted review
Really pleased, great service
Ordered online, collected when I got the notification. Lovely item. Great service when collecting.
March 20, 2024
Helpful and friendly service
I've just made a purchase of different paints from the Penge store. The assistant on the paint counter (Betty) was extremely helpful and patient with me as I had some techical questions to be answered. She also drew my attention to the buy one get second half price which I had missed as she worked out the best deal. After mixing some paint she carried the products (20+ litres of paint) to the counter for me. Further, one of the female assistants behind the counter then carried the paint to my vehicle in the car park! Amazing service.
March 22, 2024
Unprompted review
Click and Collect
I was served immediately and professionally, my goods were delivered promptly.
March 14, 2024
Unprompted review
Very helpful and polite staff
March 7, 2024
Great Customer Service - Well done!…
I would just like to say a big thank you to Betty in the paint department. She was so kind, patient, helpful and highly professional. Her knowledge of the different properties of paint and how to get exactly the right colour is amazing and she made my shopping trip an absolute pleasure.
March 9, 2024
Unprompted review
How lovely it was to come to penge…
How lovely it was to come to penge store today lovely beautiful flowers in the garden lovely friendly staff always helping me thankyou penge il be back for more flowers next week 😊
March 9, 2024
Unprompted review
Home base penge is a great place to go…
Home base penge is a great place to go for all your shopping needs. the manager is wonderful and the staff are friendly, helpful, always very welcoming. they have easy access to the store and a range of products. and my favourite plants in that store.try Homebase penge if you are looking for something for your home or garden.
March 8, 2024
Unprompted review
Catherine is very kind and helpful to…
Catherine is very kind and helpful to me and I like Homebase and hope they can continue
March 4, 2024
Unprompted review
Easy website to use to order and items…
Easy website to use to order and items were there to collect from friendly staff
March 3, 2024
Unprompted review
No help from staff at all
No help from staff at all. I asked where I could find an item and was just waved toward a corner of the shop.
Needless to say I didn't buy anything.
March 3, 2024
Unprompted review
Reply from Homebase - Penge
Hi Gilda,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
best standard with the friendly…
best standard with the friendly colleagues. very efficient
February 23, 2024
Unprompted review
Kind staff
Lara found the final tin of the paint I was searching for, thank you. And Betty honoured the price match. Thanks
February 6, 2024
Unprompted review
Customer service at Homebase
The Customer service at Homebase is excellent. Good communication, polite and professional staff who go over and above to ensure a good customer experience. The Staff really care about their customers needs.
Very happy with my product and the service.
January 31, 2024
Homebase(penge)store team,
Homebase(penge)store team,
I truly love the top notch friendly and very professional customer service me and my wife receive whenever we visit as this store is my local.Specially on our last visit we were served with great help & expertise from (Junaed) who brought couple of chairs down from top and even guided to place on the trolley.
We ended up paying over £300 for the entire shopping and it’s well worthy.
Thankyou so much (junaed) and team.
January 19, 2024
Unprompted review
Bathroom cabinet
Friendly welcome at the click and collect counter , item was brought over immediately.
However I did not receive a text or email informing me item was ready to collect.
Apart from that 5 star service.
January 15, 2024
Unprompted review
I had to go in and find my own order because they couldnt be bothered to find it
I had to go in and find my order
Myself. They didnt even bother to look, or to even come help me the girl who was supposed to find my order just stood at the counter watching. They tried to say my order was out of stock even thought there was 15 rolls available online and a whole box in the store it was because they couldn't be bothered to go look
January 15, 2024
Unprompted review
Reply from Homebase - Penge
Hi Kel,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new) and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
they told me they didn't have the…
they told me they didn't have the screws in stock the problem is I ordered them online to the store that's why marked it down because of the fact that a manager and a member of staff didn't know what they were doing
January 6, 2024
Reply from Homebase - Penge
Hi,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store management.
Thanks,
Team Homebase
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.