Avoid online ordering!! Ordered Dulux paint which was showing “in stock” for Click and Collect from Penge, assuming it would be ready same day after receiving email confirmation of order. Waited 2 da... See more
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See what reviewers are saying
We collected a garden sofa set from Homebase Penge using the click and collect service. Huge thanks to Josh who went above and beyond bringing the large box out to our car, unpacking and trying to hel... See more
Collected my order from Homebase Penge, London. I was let down by the cab company I had booked and Collete was amazing. She found a local cab company (Clockhouse), who were there within 10 minutes a... See more
Shopping at Homebase in Penge was an incredible experience. I've been to other Homebase locations, but this one is particularly special to me because the manager, Kumar, is a very kind man who helped... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Penge
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
45 Oakfield Road, Penge, SE20 8RD, London, United Kingdom
- 0345 640 7018
4.2
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and friendly staff
January 5, 2024
Unprompted review
Customer service was excellent
Customer service was excellent. I collected from store and the person who served me was brilliant!! She was efficient, helpful and friendly. It makes such a difference and I left the store feeling happy.
January 3, 2024
Unprompted review
The item was exactly as I expected and…
The item was exactly as I expected and ready to collect.
January 3, 2024
Unprompted review
Items I wanted in stock, no queue. All very good.
December 31, 2023
Unprompted review
Everything went exactly as I'd hoped
Everything went exactly as I'd hoped. No trouble at all to collect what I'd ordered a few hours before.
December 31, 2023
Unprompted review
First-class service
Very helpful and courteous - with a New Year’s wish too! Great service, thank you
December 30, 2023
Unprompted review
Betty and Collette at the Homebase…
Betty and Collette at the Homebase store in Penge were super helpful today, when my young son was looking for a product. Betty got on her hands and knees to find it! Brilliant service. Thank you
December 20, 2023
Unprompted review
Reply from Homebase - Penge
Hi Shazia,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Very helpful staff
I ordered to click and collect. A staff member from the Penge branch contacted me in relation to a choice of item as the came in different colours. As i was unable to decide she very kindly put both items aside until i came to collect allowing me the option to view. Very helpful
December 15, 2023
Reply from Homebase - Penge
Hi Anne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Friendly customer service
Friendly customer service! Process was floorless from start to finish!
December 17, 2023
Unprompted review
Reply from Homebase - Penge
Hi Sally,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Good price and helpful staff
December 13, 2023
Reply from Homebase - Penge
Hi Barbara,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Speed of online order and…
Speed of online order and click-and-collect was very good. The in-store customer assistants were really friendly and efficient when I went to pick the item up. I was really pleased that I could collect so quickly and in my local area (inly .5 mile away) as it was really stormy and murky outside.
December 13, 2023
Unprompted review
Reply from Homebase - Penge
Hi Karen,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Ordering on lonesome and efficient was very easy
Ordering on line was very easy. The order was ready collect when I arrived about 90 min later
December 13, 2023
Unprompted review
Reply from Homebase - Penge
Hi Christopher,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
The store manager was so helpful when…
The store manager was so helpful when assisting me to purchase my new appliances. The staff went above and beyond for me and I couldn’t be more grateful. The prices are reasonable and very competitive. The Penge store is very neat and tidy which made it very easy for me to find my items.
Thank you to all the amazing staff for your brilliant services at the Penge Homebase Store!
December 9, 2023
Unprompted review
Reply from Homebase - Penge
Hi Miss,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Reply from Homebase - Penge
Hi Dr,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
There isn’t a clear system to separate…
There isn’t a clear system to separate queues for click and collect from general shoppers. Poor communication from till staff and signage
December 6, 2023
Reply from Homebase - Penge
Hi Susan,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
SHOUT OUT to KUMAR on in PENGE!!! Kumar went above & beyond to help us…
Kumar went above & beyond to help us today! We checked online if certain items were in stock & travelled 13.5 miles to the store. Items weren’t on show but he knew where the stock was
& managed to get these for us (christmas presents) before a store delivery arrived which would have made things very difficult!! Thank You so much! All the staff were lovely too!
December 8, 2023
Unprompted review
Reply from Homebase - Penge
Hi Joanne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Item wasn’t even in stock
Went all the way there and they had sold the items. Extremely frustrating experience
December 3, 2023
Unprompted review
Reply from Homebase - Penge
Hi Candice,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Many Thanks,
Team Homebase
Black Friday tree a real disappointment
I have always bought my real Christmas tree at Homebase. We pre-ordered our usual 6-7ft one on a Black Friday deal. On collection, the tree was already wrapped so no chance to see it, but once we got home we realised how scrawny it was. Lacking branches and nowhere near as lovely and bushy as usual. We debated returning it but it was far too much hassle once it was unwrapped, so we’ve made the best of it. But I can’t help but think you used the Black Friday deal as an opportunity to get rid of the worst trees in stock. In which case, please state this so people don’t feel disappointed at such a central part of their Christmas
November 27, 2023
Reply from Homebase - Penge
Hi there,
Thank you for your review, we're sorry that you were disappointed by your christmas tree. We have fed this back to our teams.
Team Homebase
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