Ordered the night before to expedite the process, notwithstanding which, I didn't receive a message with collection details until 09:45. Would have been quicker to just turn up and collect the paint w... See more
Company replied
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See what reviewers are saying
Amazing 👏 service by Chris Patrisse at the Selby Homebase. He is has gone above and beyond to accommodate a tricky design for a kitchen. He is kind, professional and really cares about his customers.... See more
We were concerned as we were a day late visiting the store to collect the order. The assistant was really helpful, checking our order and finding it. The small shelving unit was relatively easy to as... See more
Bought the dulux heritage paint Really beautiful colour setting stone Great paint goes on lovely . Ordered and delivered in two days which is great . Excellent price and quality Would defo buy... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Selby
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Three Lakes Retail Park, Bawtry Road, YO8 8NB, Selby, United Kingdom
- 0345 640 7263
4.1
Great
77 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Sale items
I ordered the items online to have delivered to store, the only downside was that one item came one day and the next came the next day so ment I made two journeys, would of been better if they had informed me when they had both was in stock.
August 14, 2024
Quick, easy, convenient
Everything I needed in stock, easy to reserve and it was all ready on a trolley r me to pick up in under an hour. Easy.
August 17, 2024
Unprompted review
Very easy to use
Used click & collect service, Very easy to use, efficient, Great staff.
August 14, 2024
Unprompted review
Fabulous Alba set
The Alba set is really simple to put together and looks fabulous. However, there were scuffs and scratches to the metal frame on unpacking.
August 5, 2024
Unprompted review
Great price rubbish customer service
Great price but it's a heavy item and no offer of a hand to put it in the car
August 1, 2024
Unprompted review
Reply from Homebase - Selby
Hi Keith,
We pride ourselves on our customer service so really appreciate your feedback. If there’s anything we could have done to make your experience a 5* one, please fill in the following form (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb) with “FAO Louise” in the subject line.
Thanks,
Team Homebase
Very friendly and helpful
Very friendly and helpful staff had the order ready for us. Thank you.
July 14, 2024
Unprompted review
Great service on line and when…
Great service on line and when collecting
June 29, 2024
Unprompted review
The chair arrived well packed and on…
The chair arrived well packed and on time from no specific location. Only problem was missing bolt but Selby home base staff quickly provided the missing part. So a big thank you to them and to the warehouse staff.
June 14, 2024
Amazing Customer service
Amazing 👏 service by Chris Patrisse at the Selby Homebase. He is has gone above and beyond to accommodate a tricky design for a kitchen. He is kind, professional and really cares about his customers. Can't speak highly enough of this wonderful customer service. Its a breath of fresh air.
May 23, 2024
Unprompted review
Efficient service when collecting order.
June 10, 2024
Unprompted review
Friendly & efficient personnel when I…
Friendly & efficient personnel when I collected.
June 6, 2024
Unprompted review
Easy collection
May 23, 2024
Unprompted review
Unprofessional Member of Staff
The lass on the Click n Collect position was more interested in continuing with her computer work than greeting me with a smile and saying ‘how may I help you’.
May 25, 2024
Unprompted review
Reply from Homebase - Selby
Hi Andrew,
We’re sorry you’ve had a disappointing experience. We pride ourselves on our customer service, so we really appreciate you bringing this to our attention and will share your feedback with the store manager.
Thanks,
Team Homebase
Item all ready on trolley for me to…
Item all ready on trolley for me to collect at 10am- perfect! Friendly and helpful service too
May 19, 2024
Unprompted review
Very efficient
Very efficient, goods waiting for us already in a trolley. Sales assistant very helpful
May 17, 2024
Unprompted review
Lawn feed and weed
Simple ordering system. Purchases ready for collection promptly. Helpful staff. Competitive prices.
May 8, 2024
Unprompted review
Great service
It’s really clear where to go for click and collect orders. We didn’t have to wait long. The Homebase team in Selby are all very friendly and helpful. Thank you. Would recommend.
May 3, 2024
Unprompted review
Order was ready quickly
Order was ready almost immediately. Collection was easy, there was someone else at the collection point and the girl came off her til to serve me.
April 28, 2024
Unprompted review
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