I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
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I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
Company replied
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Written by the company
Written by the company

Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 2 weeks
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Great customer service, Jeff was so friendly and helpful, a real credit to the store.
An unequivocally excellent service return and replacement of a faulty product thanks homb slea
Easy to order, items ready for collection, all exactly as I wanted
Cathy made our experience great. She was so lovely and knowledgeable about the plants and what habitat they needed. Thanks for you help :)
Easy to order to collect in store. When I arrived in store there was an issue with my order but the lady who helped me and the homebase team went a ove and beyond. Exceptional service.
Great service and supper friendly staff
Quick and easy picking up my product. Cannot fault it.
Chris was really helpful, he reserved some seats for me that I really liked but could not fit in my car until my son finished work, he made sure nobody else took them until I came back and is a credit to the Sleaford Homebase team and a reason that I’ll shop here more often as the team are always very helpful.
Thank you to Sarah and Tash at Homebase Sleaford for their wonderful customer service. They were extremely friendly , helpful and quick to response to the issue. Thank you both
Brilliant service, everything was ready on a trolley for me to wheel out, very impressed
I would like to thank the staff at Sleaford Homebase for their great service in sorting out a problem I had with ordering a fridge. Would recommend them to anyone!
Brought parcel right where I wanted it.service delivered with a smile.
Very efficient service on line and in particular the collection of goods
I arrived in the late afternoon of Easter Sunday to collect my order, not knowing the store was closed. However, some workers came out of the store and told me it was closed and I explained that I had come to collect an order. They were so kind and helpful and after asking me certain questions, went back into the store returning with my order. A kind young man put it into my car for me. This saved me having to make a further journey at a later date. Thank you Homebase assistants for your kindness and help. I am extremely grateful.
Staff were friendly (Carol) and aisles were clearly marked.
However, one of the items that I needed hasn’t been available for over two weeks now, so have to order via Amazon
First class help from Steven with key cutting at the Sleaford branch and very helpful checkout lady. Well done for having such a wonderful team
Really helpful with shower room refit. Good design suggestions, assistance with choice of tiles etc. and all round excellent customer service.
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