I ordered and payed for my product on my phone twice, and had them delivered and the hole experience from start to finish was brilliant cannot fault homebase many thanks. Mr Michael Swaby.
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See what reviewers are saying
The product picked was completely the wrong item. Luckily there was the correct item in store otherwise it would have been a wasted trip Edit: Carol at Homebase Sleaford phoned the following day to... See more
Company replied
Purchased 3 door keys but when we got home the machine had cut them wrong so didn’t fit but on calling the store the Manager (Carol) couldn’t be more helpful she instantly cut new keys which did fit... See more
We needed to replace discontinued faulty ceiling fan unit with a similar product. Not every member of staff we asked knew where it might be found but SUE B gave us very clear and correct directions... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Sleaford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Shorehan Road, Northgate, NG34 7AQ, Sleaford, Lincolnshire, United Kingdom
- 0345 640 7627
4.8
Excellent
228 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Great store & staff !
Great store & staff !! Always helpful !!
Love shopping here !! It’s my local! ❤️
June 6, 2024
Unprompted review
Customer service is always good
The shop is always clean and tidy. The seasonal displays look nice, especially at Christmas. I like the outdoor space too. The location is perfect for me as its close to my allotment. Staff are always pottering about, handy when you need help as it's quite a large store to go looking for someone. When I got to the till Sue B greated me with a smile and stopped what she was doing to put my order through. I haven't used it for a while but really like the amazon drop off box - ideal when I'm at my allotment, saves a missed delivery and perfect excuse to have a look round.
June 6, 2024
Unprompted review
Lisa and the other ladies at Homebase…
Lisa and the other ladies at Homebase were so wonderful today. Needed a specific item which it said on the computer the store had but I could not find it. They scoured the store until the item was located and saved the day! Superb customer service! X
June 5, 2024
Unprompted review
Helpful
Helpful, knowledgeable and polite service whilst looking for garden furniture. Wasn’t available to order but was assured we would enable to purchase it at the sale prime still, once back in stock. Ordered online from sleaford in the end because I was watching for it coming back into stock. We often use this sleaford store.
May 30, 2024
Timber framing and studying at reduced…
Timber framing and studing at reduced prices prompted me to get on with a small project I had planned for a while.
5 lengths of 2.4m is not easy to handle for someone of advanced years.
One of the items wouldn’t scan and Carol told her colleague to type in the number. Carol finished completing the the order at another till. She could see I was struggling withe 5 lengths of 2.4 metre on the trolley and offered assistance. I declined the offer and loaded on my own. It was nice of Carol to offer assistance first to her colleague and then to me.
June 5, 2024
Unprompted review
The staff were all v organised happy…
The staff were all v organised happy and conversations were great . Superb team .
Keep up the great work guys
June 4, 2024
Unprompted review
Had a great experience the staff are…
Had a great experience the staff are super helpful the assistant manager was great and went above and beyond to help me
June 4, 2024
Unprompted review
Service beyond Expectations
The Homebase staff were absolutely superb, loading my 2 fairly heavy boxes onto a trolley, taking out to my car & then loading into my car through a torrential rain shower! Poor pair got absolutely soaked, but I must give them a big "thank you" for providing a service well beyond my expectations.
June 4, 2024
Unprompted review
GREAT SERVICE
Great service from Carol at your Sleaford branch. Price on the goods bought were incorrect but Carol went out of her way to rectify the situation.
June 3, 2024
Unprompted review
Kind and helpful staff
We popped in for some lights, Lisa was so kind to find 3 for us. She then ordered us a bbq for delivery and even found us a cover.
She was so kind and calm. The shop was busy but she made us feel like we were no problem.
This was in the Sleaford branch.
June 2, 2024
Unprompted review
Carol, Chris, Micheal …
Served by Carol again who is always friendly and helpful.
Carol assisted me with my purchase of furniture.
She checked the offer prices and colours available. Left me feeling very happy.
Only went into the store to look at some climbing plants and then ended up spending over £300.
Very happy with my purchase!
Helped by Chris and Micheal to get the furniture from stock and assist me to loading onto the car.
The Items Cubed furniture were quite heavy. I would not have purchased without this assistance. They offered their help when I said I was on my own.
My overall experience left me feeling overwhelmed and very Thankful for their help!
May 30, 2024
Unprompted review
Carol is fantastic
Carol is fantastic! Great service, always has a smile and really knowledge about the products!
May 30, 2024
Unprompted review
Carol on tills was so helpful
Carol on tills was so helpful. She knew exactly what I needed and got Emma to help me who knew straight away what I was talking about. Her knowledge about colour was so helpful.
A credit to Homebase.
May 30, 2024
Unprompted review
My husband has just loaded these after…
My husband has just loaded these after collecting he’s had to go to work but a couple of the packs a have visibly broken tiles
May 28, 2024
Unprompted review
Reply from Homebase - Sleaford
Hi Debra,
Thanks for your feedback. We’re sorry for any disappointment and would like to see how we can fix this for you. Please fill in your details at the following link ((https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb)) with “FAO Amy” in the subject line, and we’ll get back to you as quickly as possible.
Thanks,
Team Homebase
Excellent service from carol on the…
Excellent service from carol on the checkout
May 26, 2024
Unprompted review
5 stars for Dean who helped me in the…
5 stars for Dean who helped me in the Sleaford store today, thank you
May 26, 2024
Unprompted review
Recent purchase
The staff were friendly and helpful, we managed to get all we wanted and it was a nice customer experience.
May 24, 2024
Unprompted review
Order on line click and collect
Order on line click and collect. Text received and purchases were loaded onto a trolley. The friendly staff even offered to take it to my car which was very much appreciated but I declined
May 23, 2024
Unprompted review
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