Homebase - Streatham Vale Reviews 

Staff are amazing. Thankyou to sue for helping me with delivery. She went above and beyond. Lovely store, lovely Staff, lovely experience.

I am very pleased with the purchase at homebase. Very fast delivery. You are great.

The store never seems to have enough staff. There was a long queue with only one person manning the till. One of the pots in my order was also cracked so I had to have this replaced.

Always confirm your order as in stock then you get a phone call to say some items are missing. 4th time this has happened to me at the Streatham Vale branch. How can there be 4 in stock online but none when you get there?

I am so disappointed with Homebase Streatham.
I ordered my items online in the afternoon 4pm-ish and received the text to collect 30mins later.
I had errands so knew I would be at the store by 7pm.
I booked a cab to go and collect the items and with all click and collect the items should be ready at the till, correct?
So, why did I get there, and I was told I need to go and find the items *at the back of the store in the farden area) which were heavy compost bags 3 of them without any assistance.
When I asked if this is normal procedure, I was told, yes we do not get the items for customers. I also mentioned I had a cab waiting...no help from the lady I spoke to, not sure if she was a supervisor- she had light blond and brown hair.
So can I check, what is the point of click and collect or even customer service?
Thankfully another assistant whom I talked to at the till kindly asked a male colleague to help me later on, when I was at the back struggling to pick up the items.
The cab driver was nearly going to go as it took so long and then I was charged more for the fare (from a £10 fare to £21.58), something I hadn't budgeted for.
I've shopped in this branch before with click and collect and I have never had to go and find the items.
Please can customers be treated kindly, and respectfully...in these times we are living in especially.
I didn't take the names of the melaninated young lady with long brown hair and melaninated tall young man who kindly helped a small short melaninated lady with all those compost bags on Friday 26th April around 7:30pm, I want to say thank you so much.
I commend you for your kindness and grace you showed me, very much appreciated.
As for the managers/supervisors, it would be fair to say you need extra training for customer service and moral sense to be honest.
Such a shame...Streatham branch, please do better.

Saturday 4th May
I've since had a phone conversation with a manager called Sue, who apologised for the way I was treated and assured me the two people - the manager and assistant who did not help me, will be spoken to regarding the click & collect service.
The items should have been ready for me to collect and as a customer I shouldn't have had to go to the back to collect 3 big bags of manure without assistance.
I'm glad this was looked into, to what extend the supervisor or manger or assistant will be dealt with I don't know.
I mentioned to Sue that the sales assistants did a wonderful job and should be acknowledged or even put in a better position or even given extra inattentive/pay. They both showed real customer service with such grace.

I accidentally chose deliver to store and was told I could not collect it in-store even though they have stock. Fine. Then I made another click to collect order and collected it. However, the staff in store somehow marked both orders collected when I just collected one of them. Now I am being charged twice for a single order. Contacted customer service who said would get back to me in 3 working days. Heard nothing from them. Contacted them another time, was told to wait.
At this point, I feel like they are going to drag until I give up getting refund.
Please check your CCTV, you will know your staff made a mistake.
Should I contact consumer ombudsman or small claim court just to settle this problem?

WARNING: Do not order a kitchen from the Streatham Vale Homebase store!!! I had numerous items missing from my kitchen delivery and a number of (bulky) additional items delivered that were not part of my order. The store do not answer their phone or any emails so I've been unable to raise these issues with the store directly and had to go via the Homebase Online customer care team. They then need to defer to the store who apparently can take up to 5 working days to reply. I'm now 2 weeks later without the missing items and with additional items taking up all the space in my flat, have raised an official complaint that has also been ignored. It's honestly just not worth the hassle. For a similar price point, I've had infinitely better customer service at Howdens.

I’ve been beyond happy with the service provided by Neri at Homebase At Stretham Vale.

Following a disappointing experience with a previous kitchen fit about 8 years ago, I approached the idea of redoing my kitchen with apprehension. However, after putting it off for five years due to personal reasons, I finally decided to schedule an online virtual appointment with Neri on Nov 21, 2023.

Neri took the time to listen to all my requests and crafted a design that perfectly suited my needs. His knowledge and dedication left me feeling confident in his abilities. Despite my initial concerns in finding a fitter, Neri suggested the “Protect My Install” online service, which provided peace of mind and ultimately led me to find an excellent fitter for the job.

With the assistance of Andy and Tarun, the Store Managers and Karyn, all items were delivered without any issues, apart from my gas hob which got delivered later on the same day.

I’m ecstatic to say that I’ve finally achieved my dream kitchen. The stress of such projects was completely alleviated thanks to Neri and the team’s exceptional support. I couldn’t be happier with the experience and would give it a 10/10 rating. Thank you so much!

I ordered online, was reassured that stock is available, paid for the order and was sent a notification to collect after an hour and within 5 days, only to be called and be told that the product was not available. Despite this was sent confirmation that I collected the item(!)

Both items damaged and with missing parts. No receipt given when I collected them. Very unsatisfactory!
**Update: the link you have sent me isn’t clickable!
Also, as I am disabled, for me to return to the store is very inconvenient. It is not my local store and is difficult to get to.
Please can you arrange for me to exchange the products for new ones at a more local store to me?

Immediate service on arrival and received order very quickly. Staff attentive, polite and professional.

Ordered click and collect, great customer service, did not have to wait at counter and staff were very attentive and prompt

The order was there on time (we could see it) but it took a while to be given it. We were not told we needed to check past the guy at the till and when we tried to exit with our order we were sent back. We thought that the staff looked tired and dispirited and needed some TLC to get them motivated. Management, take note.

Homebase streatham is usually well stocked and clean, with quick click and collect service.

Boxes of tiles of different styles supplied - only realised when got home. Tile edging strips left off of order. Had to return to store three times to correct errors. Will not click and collect again, staff do not know the goods being supplied and show no concerns!! I can’t believe a small order can be so painful!

Really helpful cashier made it extremely easy and super quick

My son and I collected laminate at the Streatham Vale store and was constantly being watched by security. The click and collect order was damaged, every single pack of laminate was chipped. We had to re-select new packs. Never again.

Easy to order and able to check stock.
Very quick notification that I could collect my order.
Very efficient staff in store

Very nice shelf unit, and put together very quickly and simply, ordering was quick

Made an online order for 9 cube pieces only to find out there was 8 when I had got to the store (staff said voicemails were left to explain this and they were but they did not state this error they only said a generic message that my order is ready and if I haven any issues with my order to contact them so it was a follow up call not an update of the missing items ) so I was very shocked to get into store to find my order was incomplete regardless of getting “my order is ready” message. There should be a message that states “part of your order could not be complete please contact store” that would have made communication 10x better. The lady on the day tried her best and helped with a solution to get one different coloured box to replace it as she was just passing on the message, I appreciated her help and did get a different colour but still disappointed as I ordered 9pink boxes as aesthetically it does bother me as it’s not the look I wanted.

I do think the click and collect service should have different stock back house to the store stock because if I buy 9boxes online I have to wait for the store staff for physically pick the order (there was 9available online) if they are busy or store is busy, that means in that time a walk in customer could potentially buy the very stock you have just “paid and reserved” for because it hasn’t been picked yet. and now you have unfinished orders to chase up with customers and I didn’t get informed anyway) which is what I think happened with my order. It’s like a loosing battle as I physically couldn’t get to store hence I ordered online as I always like to go into store to shop. I won’t be doing this again.