Our kitchen designer, Lewis Wilkinson did a brilliant job in designing a kitchen that has a real wow factor. Its looks, layout and functionality tick every box. Lewis kept in close touch throughout t... See more
Location
Switch locationWrekin Retail Park, Wellington, TF1 2DE Telford, Shropshire, GB
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See what reviewers are saying
Never buy a kitchen from HomeBase. Worst experience ever. Poor design, missing parts, some extra parts added unnecessary. THEY DON'T ALLOW RETURNS ... NOT EVEN A ******* PLUMBING KIT, WHI... See more
Company replied
Nice clean stores ,with toilet facility's. Staff who are always helpful. isles wide enough for prams wheelchair access & As the carer for ASD & Dementia relatives .We find your stores are less confusi... See more
I was late collecting my order, I phoned the store & spoke to one of your advisers, she assured me that the store would hold onto it. On collection, the store adviser remembered speaking to me. I al... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Telford
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Wrekin Retail Park, Wellington, TF1 2DE, Telford, Shropshire, United Kingdom
- 0345 640 7147
4.6
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Efficient. Great customer service.
Easy to order. Homebase replied immediately and text arrived to inform order was ready to collect.
August 27, 2024
Unprompted review
Easy click and collect ordering and…
Easy click and collect ordering and helpful efficient lady when I went to collect my chair. Unlike my experience at Cannock
August 25, 2024
Unprompted review
Smooth and easy
August 22, 2024
Unprompted review
Never buy a kitchen from HomeBase
Never buy a kitchen from HomeBase.
Worst experience ever.
Poor design, missing parts, some extra parts added unnecessary.
THEY DON'T ALLOW RETURNS ...
NOT EVEN A ******* PLUMBING KIT, WHICH WAS TOO POOR QUALITY TO FIT.
SCAAAMMM!!!
AVOID AT ALL COST...
August 10, 2024
Unprompted review
Reply from Homebase - Telford
Hi Alin,
We’re sorry you’ve had a disappointing experience. Our customers are incredibly important to us, and really appreciate you bringing this to our attention. All feedback enables us to grow and be a better Homebase for our customers, so thanks for taking the time to leave your review. We have spoken to the store and we understand they have been in contact with you and are dealing with your complaint for you.
Thanks,
Team Homebase
Pots must have been stored outside
Pots must have been stored outside, screws for the legs stuck & rusted together. Plastic bags for legs and screws water logged. Nearly took all 3 back. However overnight soak in WD40 did the trick.
August 17, 2024
Unprompted review
Reply from Homebase - Telford
Hi Tina,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Good service (click & collect)
Friendly, fast service. Quick to identify that a product wasn’t up to standard, so took appropriate action to inform me before I collected, giving me the option of checking it myself and paying half price if I still wanted it. All in all, a good experience.
August 15, 2024
Unprompted review
I bought garden patio table and chairs…
I bought garden patio table and chairs set. Lovely young girl helped get it to my car and helped with placing it in the car, taking her time. It was all done very easily and quickly.
August 11, 2024
Unprompted review
I was disappointed with the way my…
I was disappointed with the way my purchase was handled as there were various mistakes with once the Item had been delivered to me having to contact customer service to establish what had happened. Having made three journeys to the store.
August 10, 2024
Reply from Homebase - Telford
Hi Mr and Mrs Gregson,
We’re sorry you’ve had a disappointing experience with your click and collect. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
Effortless ordering and collecting
Effortless ordering and collecting
August 14, 2024
Unprompted review
Purchased a shoe locker for porch,
Viewed a shoe locker for porch,
No stock available in store, but assistant directed us to a Homebase online site. Was ordered and delivered a few days later to our request. Easy to assemble, pleased with the purchase and delivery service.
August 10, 2024
Homebase collection
From ordering online to collection was a breeze
August 12, 2024
Unprompted review
Brilliant staff
The staff were polite, and very very helpful a real credit to themselves and to the name of Homebase
August 6, 2024
Unprompted review
FANTASTIC SERVICE 10/10!!
Fantastic service from start to finish. I did a click and collect for a sofa set and had a prompt notification to say my collection was ready. Easy paying and easy pick up all the staff were lovely!
Amazing service Homebase Telford
July 30, 2024
Unprompted review
Trudy was very helpful and efficient
Trudy was very helpful and efficient. Most helpful!!
July 25, 2024
Unprompted review
Great assistance when looking for the…
Great assistance when looking for the items needed
July 17, 2024
Unprompted review
Quick and easy to collect your orders…
Quick and easy to collect your orders after one or two hours.
July 15, 2024
Unprompted review
Simple ‘seamless’ process
Whole process of placing order on line was smooth and uncomplicated.
Collection was also simple and hassle free.
July 10, 2024
Unprompted review
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