Picked lamp up, wasn’t in a box. Upon closer look when I’ve got home it’s clearly an ex display item as has got a bulb in and it’s damaged on both the base and marks on the shade. Waste of time going... See more
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See what reviewers are saying
I had a pleasant surprise at Upton store when I presented a faulty hedge trimmer. Despite me not having the receipt, store colleague Paul Smith bent over backwards to help me. He checked through the... See more
I visited the Upton, Wirral Homebase store on Saturday 29 6 24 to discuss an issue with a lawnmower. Ian, who works in the Gardening Centre, helped me out in a practical and commonsense way. I am sorr... See more
From start to finish, our design Consultant, Aneta, made the daunting process so much easier. It can be confusing and a bit overwhelming, but with guidance we made it. Help with style, colour, texture... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Upton
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Upton Bypass, Upton, CH49 6QG, Wirral, Merseyside, United Kingdom
- 0345 640 7054
4.4
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compost
Collecting my order was easy. The staff were helpful and friendly and had put it all in a trolley, ready for me to take it to my car.
April 29, 2024
Unprompted review
Found what I was looking for easily and…
Found what I was looking for easily and in quick time, and friendly sunny customer service from Carol at till.
April 28, 2024
Unprompted review
The sale assistant Carol was lovely
April 28, 2024
Unprompted review
The pleasant service given by Carol was…
The pleasant service given by Carol was second to none
April 28, 2024
Unprompted review
The staff were extremely helpful
The staff were extremely helpful and went out of their way to get my order ready.
April 27, 2024
Unprompted review
Great service
Great service - ordered at 9.00am and items ready for collection by 10.00. Some bulky stuff and really pleased items already on trolley waiting for me.
April 25, 2024
Unprompted review
Fabulous ordering and customer service
Such a great service and so easy. The young lady at click and collect was so polite and friendly. I’d had a really rubbish day and her niceness put a smile on my face.
April 24, 2024
Unprompted review
Great fundraising for Macmillan
Was served by Carol today at Homebase Upton, Wirral. She's doing a great job as a friendly checkout person and raising money with a smile for Macmillan cancer charity. Made a donation whilst paying for my shopping today. She really rocks the green wig. Well done Carol
April 24, 2024
Unprompted review
I recently visited the Upton Store
I recently visited the Upton, Wirral, store seeking to purchase a kitchen equipment item and sought the help of an assistant - the young person involved was ‘Paul H’, who was extremely helpful, a really pleasant and respectful young man. I have teenage grandsons myself and l know they would treat potential customers in a similar manner. Thank you, Paul.
April 20, 2024
Unprompted review
Always happy to see my local operator
Always happy to see my local operator
April 19, 2024
Unprompted review
Great service today
Great service today! I was served by Carol, lovely friendly lady. It makes such a difference when you are served by a welcoming smile. I got what I went in for at a great price!
April 18, 2024
Unprompted review
Happy friendly salesperson
Happy friendly salesperson. Carol gave us a smile with her green mcmillan wig
April 18, 2024
Unprompted review
Excellent shop with friendly staff
Excellent customer service from the lovely Bee and overall just a great shop
April 16, 2024
Unprompted review
Good experience.
The store is set out really well, easy to find what you're looking for. The staff are very helpful and smiley. Carol at the till was great, looked happy in her job and wore her mad green wig for Macmillan so thumbs up for her.
April 14, 2024
Unprompted review
Having bought 6 bags of gro-sure…
Having bought 6 bags of gro-sure seeding soil and placing them on a trolley. I found that the trolley would not move in the direction I wanted to go. Paul (a staff member) offered to assist, not only to the tills but into the car park to my car, he then proceeded to load the 6 bags into my car.
April 14, 2024
Unprompted review
Friendly staff in store and very…
Friendly staff in store and very helpful. Especially Carol on the till!
April 11, 2024
Unprompted review
Friendly and helpful staff.
Friendly and helpful staff.
Particularly Carol 094831
April 8, 2024
Unprompted review
The cashier was fabulous
The cashier was fabulous, I had an exchange to do and pick up a few things, she was bright and friendly and made me feel very welcomed, she thanked me for my custom and made the whole visit great, give the lady with the Macmillian green hair a raise
April 8, 2024
Unprompted review
Great Customer Service from Lorraine
I am always impressed with the customer service I receive from Lorraine @ the Upton Wirral Branch. Lorraine is very friendly and helpful, and professional too. I recently needed to return a cabinet for a replacement cabinet. Lorraine went above and beyond to make sure I was satisfied. I highly recommend Homebase in Upton and the quality customer service Lorraine gives each time. Thanks Lorraine for a great buying experience !
April 2, 2024
Unprompted review
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