Homebase - Waltham Cross Reviews 

214
TrustScore 5 out of 5

4.8

High Street, EN8 7BF Waltham Cross, Hertfordshire, GB


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Rated 4 out of 5 stars

My order was easily picked within a few minutes I had to pass out by the tills and the lady didn't realise I'd already paid on line and collected from customer services so a little embarrassing then... See more

Rated 1 out of 5 stars

No update of delivery times or date only that it would be delivered by the Monday but didn't specify what day No text no call only knew when the delivery was dropped on my front grass absolutely sh... See more

Company replied

Rated 5 out of 5 stars

Whenever possible I use click and collect, It’s simple to order online, goods available at the store within minutes/hours to collect.

Rated 5 out of 5 stars

Went into the Waltham cross branch today to look for a lightbulb. Initially we walked in and walked out because I wasn’t too sure what I needed. Charlie at the checkout said bye to us even though we d... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Waltham Cross

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • High Street, EN8 7BF, Waltham Cross, Hertfordshire, United Kingdom

  • 0345 640 7035

4.8

Excellent

TrustScore 5 out of 5

214 reviews

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Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(214)

766 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by Clive

Served by Clive, such a great help, made the experience so much easier, wish all customer care was this good, top man Clive you legend 👍🏽

May 4, 2024
Unprompted review
Rated 5 out of 5 stars

royal service for rolls of turf

I needed to get some soil and rolls of turf with two young kids in tow. Stef was amazing, he sorted it all out for me and even put it all in my car for me. I can’t thank him enough! Thank you :)

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Top Service

Amazing service provided by Michelle at the Waltham Cross branch today very helpful and great knowledge of plants and soils needed, also giving helpful tips …
Thank you Michelle and everyone at this branch of Homebase.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

My daughter and I had a great…

My daughter and I had a great experience at the Waltham Cross store, last bank holiday Monday. Special thanks to Bea for all the measuring and advice and to Russell for the heavy lifting into the car. Clever Cubes now assembled and looking fabulous!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

All the staff in Homebase Waltham Cross…

All the staff in Homebase Waltham Cross are always so helpful and friendly. One person in particular is Bea. Two years ago she helped me with ordering my kitchen and bathroom.. Since then every time I see her in store she always takes the time to say hello, she also acknowledges my brother John who is mentally ill and is not good at socialising.. I visit Homebase nearly every week mainly for plants, but others things too, I really enjoy going in there knowing that there are people there who are always willing to assist me. Thank you.

April 29, 2024
Unprompted review
Rated 5 out of 5 stars

Another 5* service from Waltham cross branch

It’s so unusual for me to write 2 reviews in the same week but again I had fantastic service from the Waltham cross branch. I wanted to buy a tallboy unit for my bathroom but was unsure it would fit in my car a very nice man called Stef helped me. It took a lot of pulling and pushing to get the unit in the car but he did it, it was a warm day he didn’t complain once. The team there are honestly so happy and approachable and ever so helpful.

April 26, 2024
Unprompted review
Rated 4 out of 5 stars

Simple and quick to order and pickup

Simple and quick to place order online. Confirmation that order was ready was quick. Have deducted a star just because a couple of items were not available at this store for click and collect.

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

As a recently retired and now novice…

As a recently retired and now novice gardener, I look for advice from more experienced people. Have to day that Michelle beats Google any day. She is friendly and so knowledgeable and really happy to share with obvious enthusiasm.

April 23, 2024
Unprompted review

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