Homebase - Waltham Cross Reviews 

214
TrustScore 5 out of 5

4.8

High Street, EN8 7BF Waltham Cross, Hertfordshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

My order was easily picked within a few minutes I had to pass out by the tills and the lady didn't realise I'd already paid on line and collected from customer services so a little embarrassing then... See more

Rated 1 out of 5 stars

No update of delivery times or date only that it would be delivered by the Monday but didn't specify what day No text no call only knew when the delivery was dropped on my front grass absolutely sh... See more

Company replied

Rated 5 out of 5 stars

Whenever possible I use click and collect, It’s simple to order online, goods available at the store within minutes/hours to collect.

Rated 5 out of 5 stars

Went into the Waltham cross branch today to look for a lightbulb. Initially we walked in and walked out because I wasn’t too sure what I needed. Charlie at the checkout said bye to us even though we d... See more


Company details

  1. Home Improvement Store
  2. Bathroom Supply Store
  3. Do-it-Yourself Shop
  4. Furniture Store
  5. Garden Center
  6. Kitchen Furniture Store

About Homebase - Waltham Cross

Written by the company

Homebase

Written by the company

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Contact info

  • High Street, EN8 7BF, Waltham Cross, Hertfordshire, United Kingdom

  • 0345 640 7035

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(214)

771 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well-stocked garden centre

Great store with a well-stocked garden centre. They had the plant I needed and I even got a recommendation for a second plant from a helpful lady called Michelle.

April 21, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptilnal Customer Service Despite Renovation

Despite the refurbishment, the staff continued to offer excellent customer service during my visit today. Upon entering the store to collect my order, I was promptly acknowledged and offered assistance. Furthermore, a member of the staff graciously aided me with the large planters. Thank you for providing such a pleasant shopping experience!

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Christine: Exceptional Kitchen Designer

We had our kitchen designed by Christine at Homebase Waltham Cross.
From start to finish, Christine offered exceptional service. Always listening to what we wanted and needed and making suggestions to ensure we had the best kitchen design for our space.

The communication between ourselves and Christine was brilliant. She constantly kept us in the loop with what was happening.

On the day of delivery a part was missing, we spoke to Christine who was straight on the phone to the delivery company and made sure the part was sent ASAP.

We cannot thank or praise Christine enough.

We love our kitchen and loved working with you Christine. We will be back when we need our bathroom designing!

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

Very Helpful, Friendly & Informative Member of Staff

I had gone in to buy some seed compost but at the time I couldn’t find a staff member to ask.
As I was going back to the til with some other items, I asked a member of staff who showed me where the compost was and brought it to the til as I had my hands full and then brought it out to my car where she gave me some great tips and advice. Her name was Michelle ⭐️⭐️⭐️⭐️⭐️⭐️

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Lots of lovely plants at Homebase

Had a great experience at Home base Waltham Cross today buying some plants for my garden, I visited with my friend Alan who is blind, and Michelle looked after me and my friend wonderfully. Also Homebase has lots of outdoor and indoor plants. Thank you.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

We were unsure of what plants to buy…

We were unsure of what plants to buy for a shady part of our garden. A lovely lady called Michelle was very helpful she advised what earth to use for certain plants & helped us choose, we bought a variety of plants & trees. Thank you Michelle wonderful service.

April 7, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look