My order was easily picked within a few minutes I had to pass out by the tills and the lady didn't realise I'd already paid on line and collected from customer services so a little embarrassing then... See more
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No update of delivery times or date only that it would be delivered by the Monday but didn't specify what day No text no call only knew when the delivery was dropped on my front grass absolutely sh... See more
Company replied
Whenever possible I use click and collect, It’s simple to order online, goods available at the store within minutes/hours to collect.
Went into the Waltham cross branch today to look for a lightbulb. Initially we walked in and walked out because I wasn’t too sure what I needed. Charlie at the checkout said bye to us even though we d... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Waltham Cross
Written by the company
Homebase
Written by the company

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
High Street, EN8 7BF, Waltham Cross, Hertfordshire, United Kingdom
- 0345 640 7035
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
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Happy to compliment the staff at the…
Happy to compliment the staff at the Waltham cross branch.
Michelle & Bea are a credit to the company.
Well-stocked garden centre
Great store with a well-stocked garden centre. They had the plant I needed and I even got a recommendation for a second plant from a helpful lady called Michelle.
Garden flowers
I been looking for garden flower recently and Michelle helped me a lot to chose. Very friendly and kind person.
Kitchen planned to perfection
Christine, was so helpful, all the ideas and plans were exactly to what we wanted, now very happy customers
It was all so easy and smooth running…
It was all so easy and smooth running 10 out of 10. I actually said this to the staff at the shop.
Exceptilnal Customer Service Despite Renovation
Despite the refurbishment, the staff continued to offer excellent customer service during my visit today. Upon entering the store to collect my order, I was promptly acknowledged and offered assistance. Furthermore, a member of the staff graciously aided me with the large planters. Thank you for providing such a pleasant shopping experience!
I couldn’t find the product I was…
I couldn’t find the product I was looking for and the lady went and found it and brought it to me which was very kind of her.
Anne was her name and she is a credit to your store😀
Christine: Exceptional Kitchen Designer
We had our kitchen designed by Christine at Homebase Waltham Cross.
From start to finish, Christine offered exceptional service. Always listening to what we wanted and needed and making suggestions to ensure we had the best kitchen design for our space.
The communication between ourselves and Christine was brilliant. She constantly kept us in the loop with what was happening.
On the day of delivery a part was missing, we spoke to Christine who was straight on the phone to the delivery company and made sure the part was sent ASAP.
We cannot thank or praise Christine enough.
We love our kitchen and loved working with you Christine. We will be back when we need our bathroom designing!
Great service
Great service at this Homebase. Anne was very knowledgeable, helpful and cheerful. Will shop here again.
Very prompt delivery and we got…
Very prompt delivery and we got notified when delivery was coming . , perfect transaction
I was served by Neta who was very…
I was served by Neta who was very helpful. I was looking fir a specific item and she knew exactly where I'd find it.
Brianne and Clive were very friendly…
Brianne and Clive were very friendly and made sure we were well looked after. It made a very good shopping experience.
Very Helpful, Friendly & Informative Member of Staff
I had gone in to buy some seed compost but at the time I couldn’t find a staff member to ask.
As I was going back to the til with some other items, I asked a member of staff who showed me where the compost was and brought it to the til as I had my hands full and then brought it out to my car where she gave me some great tips and advice. Her name was Michelle ⭐️⭐️⭐️⭐️⭐️⭐️
Friendly staff and item was ready when…
Friendly staff and item was ready when I got there🤩
Lady assistant very helpful when I…
Lady assistant very helpful when I needed to return one item.
Staff very helpful and friendly.
Lots of lovely plants at Homebase
Had a great experience at Home base Waltham Cross today buying some plants for my garden, I visited with my friend Alan who is blind, and Michelle looked after me and my friend wonderfully. Also Homebase has lots of outdoor and indoor plants. Thank you.
We were unsure of what plants to buy…
We were unsure of what plants to buy for a shady part of our garden. A lovely lady called Michelle was very helpful she advised what earth to use for certain plants & helped us choose, we bought a variety of plants & trees. Thank you Michelle wonderful service.
Really helpful member of staff
Really helpful member of staff. Michelle in the plant section gave us help and advice. Friendly and approachable.
Helpful Michelle
I needed some advice from Michelle who was very helpful
You could so with more staff like her
I was assisted by steve and victor
I was assisted by steve and victor,
both were very helpful and friendly
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