The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also. However, Whilst I appreciate it's a... See more
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See what reviewers are saying
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... See more
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... See more
Today I visited to Redding way Knaphill Woking store and was very much delighted by the service provided by Anthony Dean He provided me guided tour and explain various products I was very impress... See more
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Woking
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, United Kingdom
- 0345 640 7084
4.3
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 3% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are excellent and there's…
The staff are excellent and there's some brilliant bargains in the administration sale. The prices are sometimes cheaper than what's stated on the ticket also.
However, Whilst I appreciate it's a DIY store, it isn't very clean and my hands were black when I left.
Some of the stock had clearly been there for some time and I noticed items that had a 'use by' date of early 2020! - nearly 5 years ago. It makes it clear to see why the business has failed to be honest.
December 16, 2024
Unprompted review
My wife has collected the order and…
My wife has collected the order and total three times but given two items. I have paid for three items. I will have to re visit to collect third item.
November 18, 2024
Unprompted review
Amazing stuff and amazing store thank…
Amazing stuff and amazing store thank you so much
November 17, 2024
Unprompted review
Thank you, Pam!
Excellent customer service from Pam today who updated me on my pre-order in the morning, and was exceptionally friendly, welcoming and helpful in-store, assisting me with the purchase of the perfect cushions for my new flat. A wonderful experience all round - I shall be sure to seek her assistance with future purchases.
November 13, 2024
Unprompted review
Missing parts again
November 13, 2024
Unprompted review
Reply from Homebase - Woking
Hi Joshua,
Thanks for your feedback. We're sorry to hear that you're feeling disappointed, and we'd really like to help you resolve this. Please provide your details at the following link (https://help.homebase.co.uk/hc/en-gb/requests/new?&referrerPageUrl=https://help.homebase.co.uk/hc/en-gb). We’ll aim to get back to you as soon as we can.
Thanks,
Team Homebase
Super fast and easy
Super fast and easy. Great customer service in store.
November 10, 2024
Unprompted review
Very easy collection
Very easy collection. Person asked if I needed help with 2 large pots out to the car. Good experience.
November 8, 2024
Unprompted review
First choice for DIY/decorating…
First choice for DIY/decorating supplies.
Staff are always helpful & polite
Store is always tidy
October 29, 2024
Unprompted review
Great quality at a great price
Bought garden furniture for my son in the clearance sale 50% off. I was able to arrange delivery to his address, it arrived on time, was easy to put together, no problems really pleased with quality. Very happy.
October 15, 2024
Really easy click and collect…
Really easy click and collect experience, fabulous friendly staff in store. 😊
October 18, 2024
Unprompted review
Items were ready and waiting for us
Items were ready and waiting for us, and person serving us was friendly and helpful. Good customer service!
October 3, 2024
Unprompted review
Excellent customer service
Very quick collection. Lovely helpful young lady served me. Thank you.
September 27, 2024
Unprompted review
The product waiting for me
The product was ready and waiting for me. Customer assistant was helpful and friendly.
September 25, 2024
Unprompted review
Product as described but only one counter open at the store
Product as described. Easy online transaction and good price. I collected from your store, there was only one counter open (hence only 4 stars) but staff was friendly.
September 23, 2024
Unprompted review
Simple & Easy!
Simple and easy to order click and collect, brilliant service by the advisor too, quick and efficient.
September 22, 2024
Unprompted review
I ordered 2.5 farrow and ball paint on…
I ordered 2.5 farrow and ball paint on Tuesday 17th which was on the the 3 for 2 deal for some reason only 2 no tins went through on the order which meant I ended up paying the normal price
I tried to refund the 2 no runs of paint and buy 3 fir 2 again only to be told the deal had finished on weds
I am disappointed that the assistant knew I ordered the paint before the deal ran out and could have given me another tin of paint
Regards
Mark m
Very quick response to my original issue. Problem resolved.
Thank you.
September 19, 2024
Unprompted review
Reply from Homebase - Woking
Hi Mark,
Thanks for your feedback. We’re sorry for any disappointment this has caused! We understand the instore team have been in touch to resolve this with you directly. Please let us know if you need any further support.
Thanks,
Team Homebase
Sadie at Homebase Woking branch amazing service thank you
Sadie at Homebase Woking branch was so helpful, friendly and went out of her way a number of times to help me. Amazing service!
September 14, 2024
Unprompted review
Basil @woking store
Basil is always a top guy when visiting the Woking store. He always makes you feel welcome and makes you leave with a smile!
Thank you Basil
September 12, 2024
Unprompted review
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