Had a couple of issues with a previous click and collect but this time it was perfect, easy, quick and the staff couldn’t have been more helpful. Many thanks
Company replied
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See what reviewers are saying
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them... See more
Today I visited homebase with my sister and mum and we needed help at paint.By Shelby, who was going out of her way to find everything we needed for our painting job, recommending all the best produc... See more
One click and collect pot severely damaged. No-one available to help. Wandered back and forth a couple of times to replace pot myself. I'm not very mobile. Couldn't put other goods into basket due... See more
Company replied
Company details
- Home Improvement Store
- Bathroom Supply Store
- Do-it-Yourself Shop
- Furniture Store
- Garden Center
- Kitchen Furniture Store
About Homebase - Woking
Written by the company
Homebase
Written by the company
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Contact info
Redding Way, Knaphill, GU21 2QT, Woking, Surrey, United Kingdom
- 0345 640 7084
4.3
Excellent
89 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 2 weeks
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Very friendly and helpful staff
July 25, 2024
Unprompted review
Delivered with care and on time!
Product arrived well packed, good condition and on time. Pleasant helpful delivery driver.
July 13, 2024
The staff were very good
The staff were very good. When we couldn't find the materials we were looking for that was on sale, they gave us another option, matching our expectations.
July 8, 2024
Unprompted review
Easy to order online and collect
Easy to order online and items were ready to collect within the hour. Good communication throughout.
July 1, 2024
Unprompted review
Love Homebase
Love Homebase. Picked up a fan and paint. Really good prices, super friendly staff and efficient Click & Collect. Lovely plant selection too.
June 21, 2024
Unprompted review
Great customer service from pam on the…
Great customer service from pam on the checkout
June 20, 2024
Unprompted review
Dead and dying plants
The plants in the garden centre were so sad, the majority were extremely wilted, dead and dying, when I asked if anyone ever watered them I just got shrugged shoulders. The Brookwood store should be ashamed of themselves.
June 20, 2024
Unprompted review
Reply from Homebase - Woking
Hi David,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So straightforward.
June 19, 2024
Unprompted review
Quick collection of picture
We collected from the Woking branch (not our local nearest Branch) as it was the only place that had any left. The assistant got the picture very quickly for us and said she really liked it too.
June 10, 2024
Unprompted review
Click and collect service
Did click and collect. Was ready in 20 mins. The lovely lady who served me could see I was by myself with a toddler so called for a colleague to bring a trolley, push the items out to the car and load it for me. Completely unexpected but a wonderful help and very much appreciated. Lovely friendly staff. Thank you
June 8, 2024
Unprompted review
Incredible service!
I was contacted by an amazing member of staff called Paul that the lights that I'd ordered for click and collect couldn't be located in the store. He checked the stock at other stores and located them in Bracknell; he then went above and beyond his job and offered to collect them for me (as he lives in Bracknell) and bring them back to the Woking branch for me to collect. Superb service and a valuable member of staff!
May 29, 2024
Unprompted review
I am a regular at this homebase I have…
I am a regular at this homebase I have been coming here for years the staff were lovely and helpful as usual but the toilets have been blocked for the past 3 weeks and smell awful.
May 21, 2024
Unprompted review
Reply from Homebase - Woking
Hi Alex,
Thanks for your feedback. We’re sorry for any disappointment caused by your recent visits with us - We've raised this with the instore management team to ensure this is reported and dealt with as quickly as possible. Please reach out if you'd like to discuss further.
Thanks,
Team Homebase
i was shopping today in homebase and…
i was shopping today in homebase and there was a foul smell lingering around i had mentioned it to a member of staff and they apologised and explained that their toilets had been out of order for around 3 weeks now
May 21, 2024
Unprompted review
Reply from Homebase - Woking
Hi there,
Thank you so much for bringing this to our attention, we will follow up with the store manager to assure this has been logged and fixed as a matter of urgency.
Thanks,
Team Homebase
Pam always offers a personal touch
Great choice of products and Pam always gives a personal touch at checkout
May 9, 2024
Unprompted review
Not a great first time
In store staff we dealt with were not friendly or approachable. In face, the guy we asked to mix some paint for us barely said 2 words. Stock of paint poor. A little disappointing to be honest. First time at the branch.
April 21, 2024
Unprompted review
Reply from Homebase - Woking
Hi Estelle,
We’re sorry you’ve had a disappointing experience instore. We appreciate you bringing this to our attention and will share your review with the store. Please get in touch on the following link if you'd like to discuss further - (https://help.homebase.co.uk/hc/en-gb/requests/new)
Thanks,
Team Homebase
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