Homebox StoresReviews 

Ordered a bunk bed and HomeBox guys came and gave all sorts of excuses to not assemble it as space was small. After arguing with them as well as trying to find a reasonable solution that they were not willing to accept, I told them to go and assembled it alone within an hour. On top of that HomeBox had the audacity to call (while I was assembling it) and tell that as I had assembled it, the item was no longer in warranty as per their policy.
Their delivery guys brought other items that were easy to assemble and did them in a hurry with pieces of wood and packing spread all over the floor and rather than clean before leaving, left wood dust, nails and screws and quickly left.

The Worse Service after sell in my life i see in my live one month and half just for inspection for damage sofa and pickup it , i informed every time that i am available only Friday in my home
call me Monday and Tuesday that will be come to pickup the sofa for month every time same
i don't prefer to buy anything from them

Good stuff and helpful

It has been a pathetic experience with home box. I have emailed them and raised a complaint twice no one even bothers calling back. They deliver defective piece and to return and replace takes them forever it's been a week I still haven't got my furniture yet. So many delays... And it's frustrating to follow up with them . If it was any other brand they would have handled this well really disappointed.

Even 1 star they didn't deserve due to poor professionalism and bad customer service
And bad quality furniture .
I suffer a lot with this unprofessional company

Hey HOME BOX,

It’s been two weeks I keep calling and you keep promising that you’ll fix my bed or replace but still no actions. You bring a guy to my house for an inspection and I thought problems of my bed it will be finish after 2 days cos that what guy told me when he comes in my house for an inspection, BUT UNTIL NOW ITS ALMOST 2 weeks nothing RESPONDS AND ACTIONS from you . So disappointed

Homebox,

My experience with you has been nothing less than a nightmare and it seems many others share this frustration. Your bad reviews are all over the place.
You’ve turned what should have been a stress-free purchase into a disaster.

I ordered a bed and wardrobe well in advance for my family’s visit, yet your logistics team failed to deliver on time, despite my repeated requests and pleads .Their lies, unprofessionalism, and complete disregard for customer needs are unacceptable.
Your bad reputation superceeds everything right now and no amount of training will help you. THAT BAD!

CONTINUE SHOWING YOUR UNPROFESSIONALISM AND KEEP LOOSING YOUR CLIENT BASE - don't think there's any left though!

Worst and unprofessional customer service i ve ever seen in my life we ordered an item which was damaged during installation, the complaint was raised ref no #7206760. The replacement was approved,however even after follow up there was no timeline when i will be done.Yesterday (Friday) suddenly on working day we received call from homebox delivery team that they are gonna deliver it in half an hour when we were in office, We requested to get it delivered next day in the morning 10-12. On Friday at 1 noon we received the call from the customer service asking if we have rescheduled the delivery and we informed her the same thing that there was no prior notification she confirm that it will be delivered as per the rescheduled time tomorrow. Now in the morning when we called the customer service (Ms.Ruqaya) they were clueless abt the delivery,they said they will check and call back guess what no call back . We again called CS and this time (Ms. Thouraya) attended the call and we requested for the manager to talk to us, we wated 20 mins asking for the same they said that there is no manager available as of now. The moment we insisted that till the time the call is not transferred we won't hang up the call they transferred it to manager(Mr. Fadi). While we were explaining him the whole situation for the 3rd time, he was not even acknowledging what were saying and didn't get any solution and just siad that the will deliver it asap without even asking our availability and there is no specific time or date of delivery. Finally we were frustrated and hang up the call and they didn't even call back to resolve the issue as if they were waiting for us to hang up and hence we decided to raise this issue on social media, so that other customers are aware of the level of service standards the home box provides. This is the first and the last purchase from home box for us

I’m very disappointed with the delivery service. The package was two days late and, to make matters worse, it arrived damaged. This is unacceptable for something I was relying on to arrive in good condition and on time.

To add to the frustration, the next day, the delivery team insisted on delivering a replacement at a time when I clearly informed them we would not be available. It feels like there’s a lack of coordination and understanding of customers' schedules.

I expected better service, both in terms of timeliness and communication. Please work on improving your delivery processes to avoid such issues in the future.

We had a terrible experience with the store. We ordered a cupboard online, and when they came to install it, the assembly person claimed he couldn't complete the setup because there wasn't "enough space" in the room. Instead of attempting to find a solution, he simply left it unfinished.

To make matters worse, a customer service representative called us - was rude and unhelpful, kept repeating "this is our policy" without offering any real assistance or consideration for the situation. It is unprofessional to expect that a room has to be completely empty just to assemble a cupboard. I am highly disappointed and would not recommend this shop to anyone.

After placing an order and after waiting for a week long scheduled delivery minutes before delivery they inform the customer that the product is damaged and customer have to cancel the order as they don't have a replacement item. Ridiculous.
This is completely negligent attitude and way of working.
No official email or notification was sent to the customer informing the same.

Worst experience ever. Delivery service is 0,000001 out of 10. Customer service works against the clients

Worst experience with homebox.
Guys don't believe their 5 star paid google reviews.

3rd class furniture store in doha qatar.
It's better to buy used furniture from qatarliving.

Doesn't deserve 1 star either, quality of the furniture is below subpar. When you are trying to contact the customer service, you will receive auto generated replies. Even the item has a warranty they will not entertain you...

We get too much disappointed from your service and stuff ! And you take too much time to solve problem that is still pending ! We bought a desk it's look like it was already used.

*** Update as of 2 Dec 2025 *** The bed is literally falling apart, less than one year later. AVOID.
***
Shocking experience. Complaint 110266615 / invoice 94145129889. No replies. No assistance. I paid thousands for a new bed, they sent me a bed that the delivery men couldn't assemble as the parts don't match. It is a faulty bed. They are not assisting or replying.

Bad quality!! Dont buy from this store! , for me it was the first and last time

I had a terrible experience with Home Box. I was supposed to receive my wardrobe on the 11th, but no one called or informed me of any delay. When I followed up, I was told it was rescheduled for the 15th because the item wasn’t in the warehouse. On the 15th, I received another call saying the item was damaged.

This level of unprofessionalism is unacceptable. If Home Box can’t manage inventory or fulfill orders, they shouldn’t have an online store. I missed the chance to buy the same item elsewhere due to their poor service.

This is the first and last time I shop here. Do better, Home Box!

Do not order from this store.
They have ZERO understanding or care for their customers and are highly untrustworthy.

We ordered an item 1 week ago, selected a delivery date and received a confirmation of delivery the day before it was due to be delivered. We were at home between 10am - 4pm waiting on the item and nothing arrived. When we called the “customer service” number we were told sorry but your item won’t be delivered today…..the earliest we can deliver is in 9 days!!! Despite being told and confirmed that it would be delivered today between the hours of 10-4. Unacceptable.

The employee named Hannah who is the so called customer service was absolutely no help whatsoever, I don’t understand what her role really is considering she was unable to provide any sort of useful support. I asked to speak with someone else - there is no one else to speak to. I asked if I can collect the item myself - impossible due to company policies. I asked if the product is available in any of the stores so that I can go and purchase it there - there is no way for her to find out. I was given a number to contact one of the stores myself and after trying 15 times to get through still have not managed to speak to anyone.