The Home Depot Reviews 

Worst return policy I’ve ever dealt with. I purchased a Milwaukee trimmer set with a blower and brush cutter and returned it within a week in all original packaging. Because I paid cash and misplaced the receipt, the manager refused the return for anything over $100. I won’t be shopping at Home Depot anytime soon

There installation team did not instal the toilet my parents brought and they were forgin workers and they did nothing

Xavier a wonderful and very helpful young man, was more than willing to give a hand stacking quite a a few soil bags onto a flat bed and then loading them into my truck, I offered him a tip, he refuse and said happy to help
Thanks Xavier

Home Depot Canada delivered my toilet to the wrong address and promised either to redeliver it refund it (in writing, multiple times). As a single woman I have no way to carry the toilet from this address to my home. Home Depot followed up again on June 5th to say they won’t be doing anything about the toilet that was delivered to the wrong address (and is still there) on May 23rd. They said if I don’t like it I can charge back through my bank.

Horrible service, I will never shop there again.

Two appliances, a stove and fridge were very delayed in arriving at their destination. At one point, I was told by a customer support representative that one appliance was in BC the other in Ville St. Laurent. I had to buy take-out meals for weeks because I had no where to store food and nothing to cook it on. When the stove did arrive, the driver wanted to leave it outside the entrance to the building. When I asked him to at least bring it into the building's vestibule, he did, but said loudly that I should give a tip that would pay for a drink. I had to pay a moving company $200.00 to bring the stove from the first floor to the third floor and into my apartment. I won't buy anything else at Home Depot ever again.

Excellent Customer Service from Ria! in Home Depot located in 2375 Steeles Avenue West, Toronto

I had a wonderful experience at Home Depot on Thursday morning, May 28, 2026. I purchased two chairs with table and two toss cushions, and I was fortunate to be assisted by Ria.

Ria was incredibly kind, friendly, and professional. She took the time to help me and even provided a discount on the two cushions, which I greatly appreciated. Her positive attitude and excellent customer service made my shopping experience enjoyable and memorable.

Ria went above and beyond to make sure I was happy with my purchase. She is truly one of the best sales associates I have met. Home Depot is lucky to have such a dedicated and caring employee.
Thank you, Ria, for your outstanding service! I will definitely be returning to shop again.

What customer service?? Never will I shop in Home Depot after the third strike. I take my complaint to online chat and then finally to the store manager only to get lip service.

awful online experience, orders vanishing then re appearing, duplicate orders, orders not turning up for weeks, home depot giving delivery company wrong address. product arriving in awful condition. They are AWFUL for online shopping. better in store but my god stay away from online.

A Display on Self Serving Check-out was hiding someone else's unfinished transaction with a "Start Scanning" Screen. I was concentrated on scanning my stuff and did not notice this first. They issued a refund but this looks like intentional computer set up to cover someone else's theft in hope the next customer would not notice. A store customer service associate did not have a clue how to address this. Pay attention what's on the display before you start scanning your stuff.

Ordered a electric plug in weed eater on line as they don't carry in store.
Still waiting for the order.
Days past the promised date.
I plan to return it as soon as it arrives
Poor service poor communication

We bought a dishwasher over two months ago ?(today is the 26th May 2026). We paid for delivery, installation and removal of the old dishwasher. The dishwasher came two weeks later and the installer one week after that.During removal of the old dishwasher the installer scratched the cabinet door to the left. On bringing in the new dishwasher the installer damaged the wood floor and then scratched the face of the same cabinet door. I have made at 20 phone calls to Home Depot and and written many more emails with photo's and full description of what happened to Home Depot, their claims adjuster and the installers claims adjuster. They have never called me unless I called them its now over two months and they say I should be patient. Today I am going to small claims court to file a claim. I am disgusted as a customer of some 22 years having bought thousands of dollars of appliances and goods from them with never a complaint from me.

twice now ive ordered and PAYED for a item from home depot and twice now when it come time to receive it they dont have it , 1st time i order a carpet and set the in store delivery date for 3 days later and when i show up at store it like sorry we dont have it ,it out of stock ,must be a error in the system and then try to sell me on something i dont want ,, 2nd time i order on a tuesday set the home delivery date for saterday and 2hrs before delivery they call me with the same story.. 0 for 2 home depot if the had a 0 star option i would have chosen it . from now on when i see home depot selling stuff on the internet am just moving on ,,,,gonna save myself 3/4 days they take my money and then another 5 to 10 buisness days to get my money back.

I was considering getting blackout curtains for my bedroom and found a wrap around rod at Home Depot from the Home Decorators Collection. Wanted to see the instruction manual before purchasing so I checked the website and it said to call 1-800-628-0525 for a pdf version as it was no where to be found on Home Depot.ca or anywhere on the internet. After waiting almost 1 HOUR on hold trying to get the manual I gave up. THEIR SERVICE IS THE WORST!

This is regarding the store at 130th ave se calgary. It is filled with unknowledgable staff who are absolutely clueless. There are many of them just hanging out that know NOTHING about ANYTHING in the store. So, I ordered a part online because I cant stand dealing with their incompetence in store. The part was late, so I called the store to find out why it wasnt in yet. The phone rang 148 times before someone answered - this was on a weekday morning. When they answered you could hear people laughing and talking amongst themselves?! Do they just hang out and ignore customer calls? Anyways, they could not give me a reason why the part was not in, so I cancelled the order. Went onto AMAZON and ordered the exact part for almost half the price and it was delivered to my door the following day - FREE. OMG - I will never purchase anything from Home Depot that I can get from Amazon going forward.

Ordered a gazebo online and it was supposed to arrive over a week ago. After multiple follow-ups with customer service, I was told the “inventory number” is showing an error — which honestly should not be the customer’s problem to deal with.

I requested a refund since they seem to have lost track of the order, but apparently that’s not an option either, so the customer has to share the pain. Extremely disappointing experience overall.

I was planning to place several more orders with them, but after this experience, I will likely stay away if possible. Very poor customer service and a frustrating experience from start to finish.

I chose to order a bbq from Home Depot online as the identified delivery date provided during the ordering process was relatively quick and it allowed me to forego hauling a heavy item from a store. The delivery ended up taking twice as long as indicated (missing the date I ultimately needed the bbq for) and when it finally showed up, the handle of the bbq was broken with pieces in the bottom of the box, and it was missing hardware needed for attaching the wheels.

Therefore, in the end, I waited over a week for the item, it was defective, and I ended up having to haul the bbq back to a store to return it, and then spend the time picking up the same bbq from a competitor's store and hauling that home.

I wasted 5-7 hours of my time altering my schedule to be present at the late delivery date, unpackaging, examining the defective bbq, re-packaging, returning the bbq to a local store, and then traveling to a competitor store to purchase a working bbq.

I'm very unimpressed with Home Depot's online ordering system and will not be using it again. I am posting this review here, as there are no options for submitting an online review/complaint on the Home Depot website. I suspect I know why.

I rented an sugar for drilling to fix my fence on May18, 2026 at 6 pm. One of the employees had recommended a small size augor but later I realized I needed a bigger one. Next day at 9:40, I returned the equipment explaining to the supervisor that I was unable to finish the job because of the size but she said to "me this is your problem " and charged me for 24 hours rental because I was few minutes late.
I ended up paying $129. When I told them since you charged me for 24 hours please give me a bigger one because I already paid for 24 hours while I used only 15.5 hours.
They refused and asked me to pay $75 extra!!!
My advise is that when you deal with home depot make sure exactly what you need instead of trusting emplyees' recmmendation.
Talaat Eltayeb
229-820-0063

We received a damaged air conditioner with a missing third prong on the plug. It looks like we received a used, returned item. It was also cracked at the side and the bottom wheel was damaged. We were missing the warranty and instructions and the remote. A missing third prong is dangerous.

It continues to be a total nightmare. After they sent us a new air conditioner to replace the damaged one, the delivery service would not take back the damaged one at the same time. A separate delivery service had to be scheduled to pick up the damaged one. It is impossible to contact anyone at customer service as well. We have been inconvenienced for two days so far. Management doesn’t seem to respond either. Nightmare!!!!!!!

I ordered one dishwasher online through Home Depot including installation. I later cancelled the order and notified Home Depot of the cancellation. After this, Home Depot attempted to take additional money from my account even though the full amount for the original dishwasher and installation had already been charged.
Days & Ross advised me there were two dishwashers under my name, both of which were being returned to Calgary. I checked my bank account and confirmed that Home Depot refunded the original order amount. However, Home Depot also withdrew an additional unauthorized amount relating to a second dishwasher that I did not order or approve.
I have phoned many times to try and speak with anyone but it is very hard to get a person and when i called the 1800 online customer service when i got through the women transfered me to a other line i couldn't get throughy to speak with anyone so i called back and the second time the women couldnt find my accout information or help me in anyway.

What went wrong? Now that's hilarious. First the location. Home Depot Shawnessy. Date is today the 15 May 2026. I ordered 5 sheets of material for delivery. I was patiently waiting at home. Lunch time came around and I went downstairs to make lunch. This is when I noticed that the home depot delivery service (Sub Contractor) had dropped the material on my front lawn in the rain. No phone call. No knock on the door. Nothing. When I called customer service it was like what do you want us to fo about it. They didn't actually say that, it was the impression given when I was talking to whoever on the phone. It is the last time I will order from this store. If you're not picking it up yourself buy somewhere else.