The Home Depot Reviews 

I rented an sugar for drilling to fix my fence on May18, 2026 at 6 pm. One of the employees had recommended a small size augor but later I realized I needed a bigger one. Next day at 9:40, I returned the equipment explaining to the supervisor that I was unable to finish the job because of the size but she said to "me this is your problem " and charged me for 24 hours rental because I was few minutes late.
I ended up paying $129. When I told them since you charged me for 24 hours please give me a bigger one because I already paid for 24 hours while I used only 15.5 hours.
They refused and asked me to pay $75 extra!!!
My advise is that when you deal with home depot make sure exactly what you need instead of trusting emplyees' recmmendation.
Talaat Eltayeb
229-820-0063

We received a damaged air conditioner with a missing third prong on the plug. It looks like we received a used, returned item. It was also cracked at the side and the bottom wheel was damaged. We were missing the warranty and instructions and the remote. A missing third prong is dangerous.

It continues to be a total nightmare. After they sent us a new air conditioner to replace the damaged one, the delivery service would not take back the damaged one at the same time. A separate delivery service had to be scheduled to pick up the damaged one. It is impossible to contact anyone at customer service as well. We have been inconvenienced for two days so far. Management doesn’t seem to respond either. Nightmare!!!!!!!

I ordered one dishwasher online through Home Depot including installation. I later cancelled the order and notified Home Depot of the cancellation. After this, Home Depot attempted to take additional money from my account even though the full amount for the original dishwasher and installation had already been charged.
Days & Ross advised me there were two dishwashers under my name, both of which were being returned to Calgary. I checked my bank account and confirmed that Home Depot refunded the original order amount. However, Home Depot also withdrew an additional unauthorized amount relating to a second dishwasher that I did not order or approve.
I have phoned many times to try and speak with anyone but it is very hard to get a person and when i called the 1800 online customer service when i got through the women transfered me to a other line i couldn't get throughy to speak with anyone so i called back and the second time the women couldnt find my accout information or help me in anyway.

What went wrong? Now that's hilarious. First the location. Home Depot Shawnessy. Date is today the 15 May 2026. I ordered 5 sheets of material for delivery. I was patiently waiting at home. Lunch time came around and I went downstairs to make lunch. This is when I noticed that the home depot delivery service (Sub Contractor) had dropped the material on my front lawn in the rain. No phone call. No knock on the door. Nothing. When I called customer service it was like what do you want us to fo about it. They didn't actually say that, it was the impression given when I was talking to whoever on the phone. It is the last time I will order from this store. If you're not picking it up yourself buy somewhere else.

Being a 22 year consumer card holder, I when to use card like always have , didnt work,weird,after jumping through multiple hoops to talk to someone they said my card got canceled, I asked why and said missed payment, ive always paid my home depot as it is $0 , right now after 22 years they say i gotta re apply, so stupid thinking Lowes be a better place to shop now , thx home depot

We are extremely disappointed with the service at Home Depot. A few months ago, we ordered a full set of appliances: a refrigerator, stove, dishwasher, and an over-the-range microwave. Due to a mistake made by the company installing our kitchen, we had to replace the microwave.

We called the phone number listed on the paperwork for order changes and clearly requested to cancel only the microwave. We were assured that the rest of the appliances would still be delivered on May 9. After that, we went to the store in person and ordered a different microwave for the same delivery date.

On May 9, only the new microwave was delivered. When we called the same number again, we were told that the operator who canceled the microwave had somehow canceled the delivery for the entire order. Nobody informed us about this.

The most frustrating part was the attitude of the operator. Instead of trying to help, showing any understanding, or even apologizing for the situation, we were made to feel like this was our fault for changing the microwave. The operator showed absolutely no concern about the problem. There was not even an attempt to arrange a new delivery date quickly — we were simply told to “wait for a call.”

This level of customer service is completely unacceptable for a company of this size. We have wasted a huge amount of time, energy, and stress dealing with this situation, and we are extremely disappointed.

Do not order online, I repeat do not order online. I recently made an online purchase with homedepot.ca and what followed was truly a nightmare. After missing the delivery date I reached out to approximately 6 home depot reps and their credit card services, no one knew anything? Their online order support team did not even recognize their own order numbers? Not one of them could do anything to find my order? When I simply asked for a refund for an item I did not receive they said 60-90 days? Pending inspection of the item? (Which I never received?)
They posted this amount to my card? Unbelievable. This is a discretionary story for everyone. DO NOT ORDER ONLINE at homedepot.ca
Thank you

You typically have poor ink and/or printing quality of receipts. Products are good and service is good but I cannot complete the survey as I cannot read the code on the receipt due to poor printing.

I am writing this to warn any local homeowners or DIYers relying on the "Pro Desk" at this Niagara Falls location.

I went to this store specifically to seek professional guidance on the correct fasteners for a pressure-treated fence project. I relied on the expertise of a Pro Desk representative who personally selected and recommended a specific box of nails for my project. A year later, those nails have oxidized and rusted, causing severe "bleeding" and permanent staining across the entire fence.

When I contacted Home Depot Resolutions with a professional restoration quote and a witness who was present for the transaction, their official "Final Position" was that their "associates are not certified trade professionals" and that the responsibility was mine for trusting their staff’s verbal recommendation over the fine print on the box.

Essentially, Home Depot is admitting that the "Pro Desk" title is marketing only and that you should not trust the advice given by their staff.

Because they have refused to take responsibility for the property damage caused by their own employee’s misdirection—offering a mere $30 gift card for a restoration project worth significantly more—I am now left pursuing this matter through:

The Better Business Bureau (BBB)

Consumer Protection Ontario (Ministry of Public and Business Service Delivery)

If you are building a fence or deck, do yourself a favour: go to a dedicated lumber yard or fastener specialist where the "Pro" advice is actually professional. Otherwise, you may end up like me—spending your summer fighting for a resolution instead of enjoying your backyard.

One Star I guess is okay for today
went shopping at home depot today at south key Ottawa and it seem to me that have Very poor customer service and it took 30 minutes to find someone to help and the manger also was Rude and disrespectful and he did not try to help an any way and at the end I told him I will take my business somewhere else ( he did not Care ) and this is after going to that store for the past 25 years .

Very poor customer service experience. my husband has a Pro Xtra membership, and he is supposed to earn rewards on every purchase he make, but total rewards haven’t even exceeded $40. However, in 2025 alone, we spent over $15,000 — he built a basement and purchased almost everything from Home Depot. The same applies to 2024, yet only a few of my invoices appear in the system.We even sent them just one invoice from October 2025, and its total alone is $1,995.
They are unable to find a solution and don’t seem willing to either. We’ve contacted them multiple times. Truly terrible customer service.

Went to grap some fence boards Sunday morning, not a lumber cart in sight. Went inside ,asked employee for a cart , she went outside to get me one and came back empty handed. They called other employee and still no cart. I wasn't going to carry 30 boards out on my shoulder so off to home hardware I went. I think they have new manager and the store is going downhill quickly.

Got a fridge delivered- ordered from home depot cmabridge ontario and they use logistics delivery freight company as their delivery company.

The delivery company due to their compelte negligence scratched vinyl plank flooring from my kitchen all the way to my front door even when I told them more then 5x that they were doing so they stated " no it will come out , use water " and continued to drag my old fridge without using a sheet or a cart. It has been a month of trying to communicate with home depot insurance and the delivery company and we have been ghosted. A 900$ fridge and we have 4k worth of damage. Save yourself the hassle and use a different comoany to purchase from.

I went in to get information about covering my cement deck. When showing a pic of my deck in the paint department it was clear that the paint I had applied two years ago had pealed. She then said "you can't pressure wash you deck before applying paint". I replied that I didn't use a pressure washer and then asked about the epoxy product I heard was sold by H. D. that is used in garages and would it be good for my exterior deck. Then she said "the surface has to be properly prepared (ie: as though I didn't prepare it properly) and that is why your paint peeled". I told her that I just wanted to know if the product I heard about is suitable for exterior applications. She turned it back to the paint job and said "you couldn't have cleaned it properly". I felt that all she wanted to do was show that I hadn't prepared the surface correctly the first time. This was 11 am, Wednesday, April 22 in Sudbury. i stated that I was a painter by trade and the my wife and I walked out. The lady has a bad attitude when it comes to dealing with customers.

Home Depot is hopeless...

I just tried to place a $2,000 order on line. When I got to checkout, it informed me that only 43 of my 173 items would be delivered and that the other 130 were to be picked up in the store. I had selected all items for delivery as I entered them.

I called "customer service" who could not tell me how to get all delivered, except to mumble something about Home Depot not delivering lumber - which I know not to be true.

After insisting on talking to someone else, being on hold for 20 minutes, getting disconnected, and calling back, I got to Mel in Customer Escalations. He was of no help either - he suggested that I checkout, pay, and then go to the store to see if I could arrange delivery! He said there was nothing else he could do.

I cant understand how Home Depot gets away with this consistent lack of respect for customers - 1) the website should work and 2) their "customer service" should actually be qualified to deliver service.

After HUGE frustration and wasting 2 hours of my time, I abandoned the order and went to Rona.

Absolutely brutal experience

Ordered a case of window cleaner and two swifter mops

Window cleaner damaged in transit..shifters did not arrive at concierge ..no.proof of delivery provided to me
Spent two hours trying to get refund
They need a new logistics delivery system... totally incompetent system

I had traveled to the home depot a few towns away from where I actually reside as this is the closest home depot closer to me. I wanted to purchase mini roses 4 inch pot which they had advertised in their flyer as being at 2.98$. Upon my arrival, I found out that the mini rose bushes which were in the center sale aisle with the Burpee herb plants also in the same ad for 2.98$ had been moved to the regular priced potted flowers. I asked an associate to scan one of the pots and it scanned at 6.98$, and the price tag under the plant was at 8.98$. I asked to speak to the person incharge of the seasonal items, and the young man told me that certain items were only available on a few days in their flyer, and that Monday was not included. I asked to speak to a manager so he said that he would be right back, he never returned. Frustrated, I chose 4 little pots, (my need was for 10, but I was in no way going to spend 100$ on these little flimsy mini roses which to me were worth 2,98$ and no more) So I purchased 4 which cost me well over 30$ as I do need something to complete that part of my walkway.
I left the store frustrated and exasperated, not only that it cost me the fuel to drive the distance to this store(at 2.19$ a litre) but I had to pay the full price which was overpriced in my opinion. Buyers beware if you go to Home Depot for one of their sales, make certain that you print out the ad and any small print associated with the sale.

What a gong show. This store never fails to continually set the bar low. I had an order literally paid for but by the time that I could get there ( less than 1 week) they canceled the order and refunded me the money. Apparently they expect you to drop everything and run for it. Save yourself the aggravation and go to the competition.

Delivery was horrible. Delivery team wore their dirty shoes, scuffed my walls, didn't unpack or level the fridge as it states they should.. they did nothing but drop it off. This was a terrible experience and the only reason I purchased from Home Depot was because of price. I did complain and heard back from no one .. would not recommend.

Placed a large order of tools for my business, the order was missing 3 big ticket items when it arrived. I've now spent about 2 hours dealing with customer service after they twice issued incorrect refund amounts. Useless.