The Home Depot Reviews 

At the Home Depot in Yonkers there is an employee named Arthur who is excellent and very helpful. Very knowledgeable.

I ordered 9 bags of soil and 6 of the 20-inch planter pots. I paid 35 dollars for delivery because the closest Home Depot was 2 towns away. I got the items delivered the next day, and instead of my 20-inch pots, I received 16-inch pots. I went on the website and found out I have to go to the store to return them or get the right items. I went to the store, and the HD associate told me to go get the right pots for an exchange. I couldn’t find them and asked for a refund. I also asked to get refunded for the 35-dollar delivery fee. HD would only refund half of the fee because they said they delivered the soil. My whole point of paying a delivery fee was so I didn’t have to drive 22 miles to the store (I live in CA, and gas prices are ridiculous). Since I still had to do that, what’s the point of Home Depot charging me a delivery fee, but whatever floats HD’s boat, I guess. The associate did say she gave me a discount. So after my experience with online shopping on the Home Depot website, I ended up with a wasted 44 miles round trip, 9 bags of discounted soil I don’t have pots for, a 17 dollar delivery fee, and my poor plants are still sitting in their tiny nursery pots.
It’s not just this time that online orders went wrong. I once ordered stone pavers and paid over 200 dollars but never received them. The low rating is for the online experience. The in-store experience is different. It’s good. When I was shopping in the flooring department, a knowledgeable HD associate explained the difference in MIL between vinyl planks and how it can withstand foot traffic. However, with the world moving more toward online shopping for convenience and buying out-of-stock items in stores, Home Depot’s online shopping experience is not up to today’s standards. I live in a rural area that doesn’t have the big department stores, so I do a lot of online shopping from different stores, and I have to say Home Depot has the worst online service.

Dear Homedepond

I am writing to express my sincere gratitude for the exceptional service we received regarding our recent purchase from Home Depot.

In particular, I would like to thank Brian and Albert for driving to deliver our new refrigerator and washing machine. Their service was truly amazing, and they were incredibly helpful throughout the installation process. The installation was wonderful, quick, and handled with great care. Both Brian and Albert were very polite and professional.

My husband, my children, and I are all very thankful for their hard work. We are very pleased with our Whirlpool appliances and the service provided by Home Depot.

Thank you again for such a positive experience.

Best regards,

Kat and Wojciech Puk

Vile, Disgusting excuse for a business. They should have called themselves Home Deport. They are the most racist company I have ever personally witnessed. AWFUL AWFUL AWFUL.

I needed a smoke detector for a survey on Friday the 22nd. I ordered what I needed from Home Depot on Wednesday the 20th because it stated next day delivery. Today the 22st I received an email from Home Depot that stated my deliveries very was delayed and “ Delayed deliveries typically arrive within 1–3 days”. I contacted Home Depot to cancel the order. Home Depot refused to cancel the order and told me I would have to return the purchase. I the went to Walmart and bought what I needed. Home Depot lies, does not stand behind its sales so should be considered unreliable. Go anywhere else.

I recently got talked into getting a Home Depot credit card by a Home Depot employee, approval happened quickly and everything was fine until I went to pay the bill! They (Citibank?) require "tests" to my bank account, I have done these type of security checks for investment accounts but not for credit cards, did what it asked and nothing appeared on my bank account for two day, the bill was due so I sent a check in snail mail and then two days later saw the small credits to my bank account and entered them and got cleared and paid minimum payment but it was one day too late and was charged a late fee, this is where the fun really begins, I called the customer service line and it does not allow you to talk to a person, at one point the AI responses which were not helpful got mad at me because I kept asking for a person. I love technology and change but when it does not work it really sucks and the way this is designed it will just piss people off. I finally got a person but you could tell that she had to deal with very upset people who fought to get to her.

Ordered a multi Nauticdock system and I am missing over half of the components to complete the project. This is just extremely poor quality control and I expected better from a national corporation.

What's the point in lying? I ordered a lawnmower blade using Home Depot's website. The site very clearly said that if I selected delivery I would have the part the next day.

I received an email the next day saying the part had shipped and it would deliver that day. The email had a FedEx Ground tracking number that at the moment I received the email was not valid.

I waited several hours and tracked the package again.
FedEx's site said the product would deliver in 3 additional days.

Again... why lie? I had input the zip code for my location before finalizing the order. At every step in the process the site said I'd have it today. I'm in south Texas... the part shipped today, apparently from Georgia. It did not ship by air or via Star Trek transporter.

After tracking said I'd have it today, I called Home Depot's customer service line.

The automated system said I'd have the package today.

I asked to speak to a representative... I'm writing this review while I've been waiting for 11 minutes with no sound for someone to pick up.

So again I ask, why lie? Why set an unrealistic expectation?

Just what is the point?? Has lying become so commonplace that everyone and anyone is just supposed to accept it?

Now up to 14 minutes, certainly no one is going to answer my call, no one ever was.

Honesty from the start could have avoided me having a bad experience.

I'm sure I'm not alone!

MC

What is wrong with this company?? On line order for a Rioby battery mower showed up today. The box is missing a bolt & owners manual. I called & answered 5-6 questions & was told that my zip code didn't match the one on the order. My town only has 1 zip code. And if the zip code is different on the order, how did the mower arrive at my house 30 min ago? She just said if I can't give her the # she is looking at, she can't help me. Unbelievable!

I am extremely disappointed with Home Depot’s delivery service and their online tracking tool. I was on a tight schedule, and Home Depot provided a specific delivery window. On the morning of the delivery, the tracking website showed three stops ahead of me with an estimated arrival between 10:00 AM and 11:00 AM.

That window came and went. Instead of providing an accurate update, the tracking site simply kept pushing the time back by 30-minute increments. I finally called customer service at 12:30 PM and was promised the drivers would arrive in 20 minutes. Forty-five minutes later, there was still no delivery and no phone call to communicate the delay. This service is incredibly unreliable, and due to this frustrating experience, I will not be doing business with Home Depot again.

Home Depot strikes again. Home Depot is consistently unreliable throughout our renovation. The last four delivery orders have been delayed by at least a week. These are not minor inconveniences; they are causing direct financial damage.

Subcontractors are showing up on time, billing for their hours, and then pushing out their availability when Home Depot doesn’t deliver materials. We’re incurring ongoing carrying costs on project financing while the work is stalled. These are real, avoidable expenses caused by Home Depot's failure to deliver as promised.

The issue is not just the delays, it’s the pattern of inaccurate and unrealistic delivery estimates. If you cannot meet a date, don’t promise it. Setting false expectations is costing your customers time and money.

Home Depot always has people to ask questions. They are very knowledgeable and help me get what I need and get quickly. It’s my favorite place to shop

THE HOME DEPOT AT AIRPORT PLAZA IN FARMINGDALE, NY IS OBVIOUSLY MANAGED BY AN IMBECILE. THERE ARE ONLY TWO SELF-SERVICE CHECKOUTS THAT ACCEPT CASH; THE OTHERS REQUIRE A CREDIT/DEBIT CARD. THE CASH LINES WERE OCCUPIED BY CONTRACTORS PURCHASING AN EXTRAORDINARY AMOUNT OF CONSTRUCTION MATERIALS; THE C.C. LANES WERE EMPTY. I WAS COMPELLLED TO USE MY CREDIT CARD, WHICH OF COURSE, COSTS HD MONEY. WHAT IDIOTS! IF YOU WANT TO PAY WITH CASH, DON'T USE THIS HOME DEPOT.

I purchased a ride on lawn mower that cost over $3,000. It came with free delivery but you have to be available between the hours of 6 am and 8 pm. Or, you could let them extort you for $20 and they will give you a 4 hour window. Next they will be asking how much you want to leave as a tip.
This is the straw that broke me. I have had enough of this place.

I ordered a sofa and homedepot.com said it would be delivered between 5/15/26-5/18/26. I then got a notification on 5/13/26 saying it will be delivered on 5/15/26. I paid a couple of guys to help bring the sofa upstairs to my apartment when it arrives and the sofa never showed up. Here it is mow 5/19/26 and i had to call out of work because i got a notification this morning that the sofa was coming between 11:40-2:40, then 12:45-2:45pm and it’s now 3:37pm and still no sofa. Called customer service and they have no answers. I will never order anything from them again. Horrible service.

I was in the Roseville store inquiring about an impact wrench, battery, pack, and attachments. The gentleman I was told to help me was with another customer, so I asked him to answer some questions for me when he was finished, and he never returned, went on his break and went outside, Roseville Home Depot lost a couple hundred dollars today because he just couldn’t seem to help me

God forbid u should have a claim. They drop your calls , keep u on line forever , give u different phone numbers, unreliable claim numbers that they can’t find hoping you’ll give up. I’ve spent one half day trying to get a claim accomplished after delivery people smashed into a $300.00 dollar vase. I’m getting nowhere now waiting thinking my call will be dropped. Well, found out this wasn’t exactly Home Depot but their delivery service a third party …..so it’s not all Home Depot’s fault.

On March 18, 2026, at approximately 1:30 p.m., I purchased an assembled grill from Home Depot. A store associate attempted to place the grill into my truck, but unfortunately it would not fit. I asked the associate to notify Customer Service that I would need to return the following day with someone who had a larger truck. Instead of assisting properly, the associate made excuses and stated that “different people are working.”

As a disabled customer who also had two dogs with me at the time, this situation was already stressful and difficult.

Later that afternoon, around 4:05 p.m., I contacted the store to inform Customer Service that I would return the next day to pick up the grill. Unfortunately, I had to call four separate times before receiving assistance. The representative I spoke with, Kayla, was dismissive, nonchalant, and unhelpful throughout the interaction. I repeatedly explained the situation, yet I was continually placed on hold and transferred without clear communication.

When I requested to speak with a supervisor named Shelley, I was unable to reach her and was transferred back again without being given the opportunity to fully explain my concerns. The overall experience felt rude, unprofessional, and lacking in customer care.

What makes this even more disappointing is that I experienced a similar issue with customer service at this same location in March. Customers should be treated with respect, patience, and professionalism, especially when assistance is needed with large purchases and accommodations.

I hope management reviews these concerns seriously and works toward improving the level of customer service at this location.

The delivery service that they are using will not follow instructions and, apparently, will leave your order anywhere except the front door - even when that is the specified delivery point.

I bought three A/C units recently: one ended up in the driveway behind one of our vehicles; on ended up on the roadside of our fence gate; and, one ended up adjacent to one of our three gardens. They do not provide a proof of delivery photo, so actually receiving your product is a bit like Russian roulette.

Sheer arrogance and dismissiveness. I purchased a metal pole (not from HD) to support a birdhouse for my wife. The metal pole came in sections with each end tapered. Unfortunately, the tapered end of the top section was too small to attach to the birdhouse, but the regular portion is fit perfectly, so I needed to cut off the tapered end.
I went to the HD in North Austin on Hwy 620 on 5/15 thinking it would be a simple thing for an HD employee to make the cut with the pipe machine used for cutting steel gas pipe, the only difference between the pipe I needed to cut and gas steel pipe is that my pipe was slightly thinner, which would make it easier to accomplish.
I arrived about 6:00 pm and went to the plumbing section and waited around a few minutes for an HD employee to come help me. No one showed up, so I went to the front and found someone to ask for help. He said he would get someone. The first HD employee was a young man and was at a loss as to how to operate the pipe machine and said he would call someone else. An older lady employee then came and from the start started trying to find excuses as to why what I was asking couldn’t possibly be done. (I need to mention that I grew up in a family owned plumbing business and had used this type of pipe machine for many years before moving into my current profession. It would have taken less than a minute to make the cut.)
She first informed me that my pipe, which was about 14 inches long, wasn’t long enough to go through the pipe machine and come out on the other side so it couldn’t be secured, as if it is impossible to cut a steel joint less than two feet long. I said it only needs to be secured at the end next to the pipe cutter. She said to the other employee, “Oh, isn’t his enthusiasm cute?” She then hem-hawed around for a couple more minutes and then decided she needed to have the manger “come tell him why it [my request] can’t be done.” While we waited for the store manager to arrive, and completely missing the irony in light of her own conduct, she then proceeds to lecture the young who man who first came to help about how rude young people are and we just really need “to treat each other as we want to be treated” and how simple that is.
Then, “Jo” shows up. She was apparently the manager on duty. After my request was explained to her, she looks at me and, as if talking to a child, says, “See those pipes back there [the black steel gas pipes]? Those are the only pipes THIS machine can be used on.” End of discussion, now be on your way.
I could understand if the store’s policy is not to cut anything not purchased in the store or if they had told me they can’t be responsible if my pipe is damaged. That was never and not how I was treated. Incredibly rude.