HomeLuxeInteriors Reviews 

754
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers had a great experience with this company. Consumers consistently highlight the remarkably fast delivery service and the extremely careful packaging, ensuring purchases arrive in pristine condition. Buyers are thrilled with the wonderful product quality and fantastic prices, frequently describing their favorite items as stunning statement pieces that exceed expectations. Many shoppers appreciate the helpful communication and easy ordering process, expressing eagerness to make future purchases. However, some people mentioned frustrating experiences regarding unexpected order cancellations, delayed responses to customer inquiries, or items arriving broken due to poor courier handling. A few consumers also reported that certain items failed to match descriptions or suffered from missing tracking updates.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items look chic, stylish, and expensive... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting fast shipping times and... See more

Quality

People report positive experiences with quality, expressing overall satisfaction with their purchases.... See more

Order

Users describe ambiguous interactions with order processes, reflecting a wide variety of experiences. While... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great bargains compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great delivery and easy to assemble. It’s a great statement piece but the metal frame had small blemishes in places which means I knocked off a star. Given the price point I’m overall satisfied.

Rated 4 out of 5 stars

Ordered 2 matching items, the items arrived on time and very well packed. Unfortunately the items did not match. One was as described the other a completely different colour.

Rated 4 out of 5 stars

Was delighted to find my item needed on this site. Price was very good and all looked well. Then email came to say items were not actually in stock. Refunded quickly and email correspondence was go... See more

Rated 5 out of 5 stars

I ordered a liquid art picture, arrived quickly, packaging was excellent took me ages to remove picture which was good as there was no damage. Picture is beautiful, far better then shown, I am extr... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Flat Pack Assembly
  4. Furniture Accessories

Written by the company

Home Luxe offers the latest trends in bespoke beds to fashionable range of sofas. We have a vast range of elegant home furniture. We offer payments through Klarna wich allows you to pay later

Shop With Confidence at Home Luxe

Written by the company

We have a fast home delivery service on most products

Contact info

3.9

Great

TrustScore 4 out of 5

754 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(754)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid this company

Ordered 10 placemats. 5 of them are faulty. Emailed the company with no reply. Avoid this company or make sure you pay on a credit card.

December 5, 2024
Rated 2 out of 5 stars

Very well wrapped perhaps a bit too…

Very well wrapped perhaps a bit too much . The issue was with the 4 silver pens with the diamond on top. When opening I found one of the pens had quite a bit of the chrome colour rubbed off so disposed of that one leaving 3 out of 4 to use . Not worth the effort of returning said item Apart from that happy with other purchases.

November 29, 2024
Rated 5 out of 5 stars

Karolina is the asset in the store shes…

Karolina is the asset in the store shes always Welcoming and always advising you which furniture goes well with colour combinations and makes sure u buy the correct items together.
Always with a smile which keeps bringing me back to the store.

November 16, 2024
Unprompted review
Rated 1 out of 5 stars

This is for the second order for a vase…

This is for the second order for a vase that arrived broken for the 2nd time I have sent it back asked for my refund she lied and said would be in my account in 24 hours well I know that’s a lie as I paid with PayPal she has until next week then they will refund me my money she likes to take and keep your money when she sells you rubbish so make sure you use PayPal I think she will probably get rid of PayPal soon as other wise she can’t keep your money it’s a scam she is doing

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent customer service. The items were very well packaged. Beautiful hurricane candle lamps they look stunning. No complaints, I can highly recommend.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

I visit today to this shop to by table…

I visit today to this shop to by table and some other stuff aswell oh man they have to much variety in shop and the customer service they offer to me was very good the person over there was very polite and friendly may be his name he told me that is Deepanshu in final I bought table from them I am very happy with service definitely I goona buy more items from them ❤️

October 19, 2024
Unprompted review
Rated 5 out of 5 stars

The past 12 months have been great so far!

My first experience with HomeLuxe Interiors was in Nov 2023 when I purchased a few items for my daughter's bedroom. I was very impressed how quickly my order was processed and delivered by DPD, and how well packed everything was. Since then, I have made a number of other purchases including chairs, mirrors, pictures, a footstool and other pieces for the home.

If I had an issue with anything that didn't quite go as well as I would have liked for the intended room, I never encountered any problems in returning it for a full refund. I normally liaise with the manager Karolina regarding any new purchases or collections/returns (if required), and have always found her to be fair and very reasonable with both pricing and shipping.

I have certainly had good overall customer service this past year and hope that it continues in the same way for the future. In the current climate, it's nice to find an online business to have such a good rapport with, and most importantly, feel appreciated as a returning customer... surely it has to be a win/win situation!

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Love this shop

Love, Love, Love this shop. Great value for money. Hidden gems everywhere in the store. Im addicted! Great customer service. Carolina in the slough store is so helpful, courteous and patient. Her customer service is half the reason I’ve been to the store 3 times in 3 days! My new home furnishing shop for anything I need! Highly recommend

October 7, 2024
Unprompted review
Rated 1 out of 5 stars

Luxury? steel frame Gazebo in Grey 2.5 x 2.5

This gazeboo has poor instruction and costs £125 significantly cheaper being a B&M product 379755 not £175 charged by Homelux. None of the bolts supplied are the correct size so none of the black end caps will ever fit this poor product, buyer beware

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Coffee table- Quality item

Quality item, very good price compared with other sites, kept informed throughout delivery process, delivered on time, very well packed, no issues at all, would highly recommend

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product excellent company

We are so pleased with our black double weave open egg chair. It’s beautifully made and extremely comfortable. Can’t praise Home Luxe Interiors enough for their help. They were even reply messaging me (re my enquiry) out of work hours and were so friendly and helpful. Our order was processed very quickly and we received our lovely egg chair within days of ordering. The courier they used kept us informed during the day when to expect our delivery. They kindly carried indoors each piece for me too. I can highly recommend Home Luxe Interiors and wouldn’t hesitate to buy from them again. An all round great purchasing experience. Thank you. Karen Butcher.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company

Terrible company. They have had monies for a console table since January. Told me it would be despatched in the next few days, which it wasn’t. Not answering emails and the person who answers their main number just says they can only thing they can do is send an email to the sales team, which is ignored. Save your money and a lot of hassle by shopping else where

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

😍 Great products and service!

I went to shopping at Home Luxe and whenever I go I am always greeted and welcomed by Caroline who is very helpful and she gives good advice on what to buy and what would look good in my house. She is very knowledgeable about all the products in store and you won’t be disappointed when you go. Service 10/10. Thank you from Rabia

April 4, 2024
Unprompted review

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