The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer t... See more
Company replied
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dres... See more
Company replied
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... See more
Company replied
Company details
Written by the company
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contact info
China
- www.homrain.com
1.5
Bad
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve actually gotten two dresses here…
I’ve actually gotten two dresses here and am very very pleased. We chose a custom dress the second time that said it would ship in like 7-21 days and chose 3-5 day shipping. We got it in 13 days! It fits perfect and looks about 90% identical to a dress that was 350 more in a boutique here.
September 1, 2023
Unprompted review
Reply from Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
ORDER WBHRUS12145
ORDER WBHRUS12145. I ordered with a 3-5 business shipping and it’s been about 4 days and my order hasn’t even been shipped out and y’all won’t answer my emails to get atleast an update.
August 31, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
A little black dress goes anywhere
Versatile enough for work or weekend alike, this LBD remains a staple. The substantial fabric retains its shape without wrinkling - it's always ready to pair with heels or flats at a moment's notice.
August 13, 2023
Unprompted review
Reply from Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
Terrible communication and false pics
I’ve tried to return a dress to Homrain but the email address wasn’t send able nor would they give me the mailing address for returning an item that doesn’t look like the image. AVOID!!!
August 20, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Zero
Zero! That's my rating. Do not buy from this company. We still haven't received an order from MAY! I've contacted the company several times, and they send the same generic email that I should contact the shipping company. Their shipping company can't be reached through phone or email. Not good! Do not order.
August 17, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I still have not received my order
I still have not received my order. It's been one month and they just say it's processing. Scam scam scam!!!! DO NOT BUY!!!
August 2, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company is an absolute scam
This company is an absolute scam! The items being represented on the website are images the company has taken of items from other companies. They are NOT selling the items you see and think you are ordering, but instead a cheap knock off that is nowhere near the quality you think you are paying for. The item I ordered was a beautiful, flowy, royal blue homecoming dress with rhinestone overlapping straps, and with pockets. The item I got was a stiff,
crispy, ugly blue, badly designed dress with two simple spaghetti straps that would not fit anyones proportions and no pockets! The chest was so insanely huge you would have to have a size zero body and an H cup size to fill it out, that is not what the size chart described.
As others have stated, the return policy states you pay the shipping to return, which should be less than $20 to anywhere in America and is totally acceptable for online shopping which most consumers are willing to pay. They do not state anywhere on their website or return policy that they ship the item from CHINA! They offered me a percentage of my purchase, the equivalent of $16 to keep the item or pay to ship it back to CHINA.
Absolutely a scam
August 1, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered from the company from their…
I ordered from the company from their "US warehouse" and was ok to pay return shipping if the dress did not fit. No where did it indicate the dress shipped from China, until the tracking info was received. The dress did not fit right and the zipper broke when trying it on. Dress was poorly made and customer service offered me 10% of the purchase price to keep a dress that did not fit and broke when trying on. I asked for their "US warehouse" address and was told the only place for returns was China. $120 to ship back the $80 dress. I couldn't sell it, and they would not work with me. I did get my money back after filing a dispute with credit card company. Would rate a 0 if that was possible.
Writing a review here as there is no place on their own website to submit one---only areas to read wonderful reviews that end in average 4.6 rating. Complete lies!!!
July 5, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Great customer service, beautiful dress
The customer service team at this company was so helpful when I had a question about sizing. They recommended a different dress that ended up being perfect for me. The dress was elegant and beautiful, and I received so many compliments.
June 29, 2023
Unprompted review
Reply from Homrain
Dear Customer,
Thank you for your kind review of Homrain . We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Homrain.com soon!
Best regards,
Homrain Customer Service Center
From Office to Evening Glam!
I love how versatile their dresses are. With just a few accessories, I can seamlessly transition from a day at the office to a glamorous evening event without missing a beat.
July 5, 2023
Unprompted review
Reply from Homrain
Hello Customer,
Thank you for your review! Homrain will keep make improvement with our products and service. Hope you enjoy the shopping : )
Best Regards,
Homrain Customer Care
Value for Money
The dress I bought was well-priced and the quality is excellent. Definitely value for money. Can't wait to shop here again!
June 29, 2023
Reply from Homrain
Dear Vinson Tang,
Thank you for taking the time to write your review. We at Homrain really appreciate this.
Best Regards,
Homrain Customer Service Center
Terrible customer service and bad quality
Ordered a dress from this company and when it came in it was terrible quality and did not fit right. It was 115 dollars so I requested to get a refund. After emailing the company they did not respond for over 2 weeks and then claimed that I could not return the item because I did not let them know with in the 10 day return period. I emailed back with proof of my first email and then another week went by before I got a response. I sent the dress back with the provided instructions. It had been about 2 months since I first emailed them and still no refund. Overall a very bad experience and I will not be ordering from them again and I do not recommend.
June 21, 2023
Unprompted review
Reply from Homrain
Dear Paige,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
DO NOT BUY FROM HOMRAIN/ WORST CUSTOMER SERVICE EVER
Save your money, this company is a scam!! I bought two dresses hoping for prom and when they showed up, prom was past due although I bought fast shipping and the dresses were defective. I requested a refund and they refused twice to give me one saying that I sent my shipment back to the wrong warehouse!! BUT I DID NOT EVEN SEND MY DRESSES BACK BECAUSE I HAVE BEEN WAITING ON A RETURN ADDRESS OR LABEL. Customer service is awful and I’ve been asking for a return for a month now only for them to shut me down since they seem to think I have sent the dresses out when I have not. THIS COMPANY IS A SCAM. I am working with my bank right now to dispute it. Order Number WBHRUS10163. Again, don’t but if you are expecting to return smh.
June 14, 2023
Unprompted review
Reply from Homrain
Dear Isabelle Chen,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@homrain.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
Do NOT order from this website
Do NOT order from this website. Never received the dress and they would not give me my money back.
June 1, 2023
Unprompted review
Reply from Homrain
Dear Summer Kolesar,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! THEY WILL NOT HONOR THEIR RETURN POLICY!!!
Ordered a dress for my daughter around 2/26/23. Received the dress a couple weeks later and it did not fit. Contacted them immediately that we needed to return the item. Communication with customer service was awful. It took almost a week to finally get the information needed to return the item. Shipped the item back around around 3/20/23. Kept checking my bank account and no return. On 5/2/23 I emailed them asking for a status update on my return. Emailed back and forth and finally on 5/16/23 received an email stating
“Dear customers,
Sorry for the late reply.
We have canceled your order and issued you a refund. Please note that for refunds, according to the regulations of the payment platform, we can only refund the refund to the original card/account you paid for the order within 5-7 working days, depending on your bank processing.
Thank you for your understanding.
homrain”
It is now 5/31/23 and still no refund issued. Avoid this company at all costs. They are TERRIBLE!!!
February 25, 2023
Unprompted review
Reply from Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is service@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
DO NOT BUY FROM HERE...SCAM
Order wbhrus10212
This site is a complete scam! The order was placed on 4/29 and arrived on 5/23.
We paid $30 for the 3-4 day shipping so we would have the suit by 5/18. The company would not provide any updayes as we waited. We had to go buy another suit locally because it did not arrive in time. We have sent numerous emails and they refuse to credit any shipping even though it was not shipped in the time specified. They eventually stopped responding. I'm currently providing all documentation to my bank to try and get the company investigated and my money back. DO NOT BUY HERE!!!!!
May 28, 2023
Unprompted review
Reply from Homrain
Dear Mike,
I hope this email finds you well today. I would like to apologize on behalf of our company for all of the trouble you have had with this order. Currently we are making major improvements with our customer service, quality and logistics departments.
We would like to help you solve the problem asap and you can just send it directly to service@homrain.com regarding this issue. I hope to hear from you soon. Thank you and have a wonderful day!
Kindest Regards,
Homrain Customer Care
DO NOT order from them- SCAM
DO NOT order from them! They are dishonest and unreliable. Ordered a prom dress on 4/23 and paid $30 for 5-7 days shipping. Dress never came and they will not refund my money! Prom has come and gone now and still no dress. It is now 5/11 and they have stopped even responding. Had to open a case with AMEX now to try to get my money back. SCAMMERS!
May 11, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Beautiful dress, fast shipping!
I ordered a dress for a last-minute event, and it arrived just in time. It was stunning, and I received countless compliments.
May 1, 2023
Unprompted review
Reply from Homrain
Dear
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Homrain again soon.
Homrain Customer Service Center
Great experience!
I ordered a dress online, and it fit perfectly! The quality was amazing, and the dress was even more beautiful in person.
May 2, 2023
Unprompted review
Reply from Homrain
Dear
We would like to thank you for your kind review. We at Homrain will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Homrain again soon.
Many thanks,
Homrain Customer Service Center
Buyer beware!
Buyer beware!! I am in my second week trying to return the dress and customer service stopped emailing me. I don’t know what to do. This site is a scam please do not buy any dresses from them.
May 5, 2023
Unprompted review
Reply from Homrain
Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, and we have sent you the return address by email. Thank you and have a great day!
Kindest Regards,
Homrain Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.