The dress is terrible!!!! Does not look like the picture. Hideous looking. Does not fit despite me giving them my correct measurement. I need to return this item. Absolutely awful after waiting 22 day... See more
Company replied
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See what reviewers are saying
We ordered two dresses for my daughter for homecoming knowing we would need to return one of them. The website states you can make returns but must pay shipping costs. The dresses took weeks longer t... See more
Company replied
My daughter ordered her homecomoning dress from the site. The dress was beautiful but was extremely poor quality on the top bodice part. There were tears all over it. Now she will not have her dres... See more
Company replied
Received the dress about 4 weeks after ordering- it’s beautiful, and decent quality. Unfortunately, it doesn’t fit so I have initiated the return process (sent email the day the dress was received)…an... See more
Company replied
Company details
Written by the company
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Contact info
China
- www.homrain.com
1.5
Bad
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company isn’t real
This company isn’t real. They have my son in his prom attire that I DID NOT PURCHASE FROM THEM on their website without permission claiming it as theirs… DO NOT DO IT
April 29, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Terrible Customer Service - Buyer Beware!!
My order number is WBHRUS8328. I ordered on 3/22 I didn't receive the 2 dresses until 4/14. The quality was not what I expected and the dresses did not fit, however due to the delay in shipping there wasn't enough time to have them altered before prom. I notified them immediately that I wanted to return the dresses for a refund. They responded saying I needed to take pictures of the dresses and email them the pics. I did. They offered me a 10% refund and said I could keep the dresses or I could return them at my expense. I told them I wanted to return them and requested the shipping information (like where to send them) it's been 5 days and they haven't responded. I opened a dispute with Paypal.
April 14, 2023
Unprompted review
Reply from Homrain
Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, and we have sent you the return address by email. Thank you and have a great day!
Kindest Regards,
Homrain Customer Service
I am highly upset about this company
I am highly upset about this company. I ordered my daughter a dress and it came in a week perfect only problem the dress was too small. Since they shipped so fast I reorder the dress in a larger size and contacted them to return the smaller dress now I can’t get in touch with anyone. I have not receive the larger size dress at all and no tracking number. So that’s $300 tied up with this scam company.
Need to Return-Order WBHRUS9689
New order size 12-Order WBHRUS9957 need tracking
April 20, 2023
Unprompted review
Reply from Homrain
Honey
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
We hope to help you solve the problem as soon as possible, but you need to update us with the tracking number of the returned package by email, this is our return policy, and we can continue to process it for you. Thank you and have a great day!
Kindest Regards,
Homrain customer service
THE WORST COMPANY….
THE WORST COMPANY….
I placed an order with expedited shipping on April 11 for my son prom which is this Saturday April 29th. I’ve been sending emails after emails to get not one response. I’ve had to order from another company in order for my son can go to his first prom. I’m beyond mad, pissed, angry. I need all my money back in my account. I’ve also reported this company to the Better Business Bureau. It’s heartbreaking to take people hard earn money for a memorable occasion for this company not to send out the items that’s been ordered. Send me my money back NOW!
April 27, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
Im so upset!!
Im so upset!!! I ordered my dress on April 3rd, and i have YET to recieve my dress or even a tracking number . I have an event to go to and need my dress atleast by May 8th . If my dress is not here by then, then i want a FULL REFUND. My order number is WBHRUS9041
April 3, 2023
Unprompted review
Reply from Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
Order WBHRUS9909
Order WBHRUS9909
Unhappy customer. I ordered a dress and it has not shipped yet and I cannot get the company to respond to my emails. I even paid for expedited shipping. I need the dress for an event May 6th. I would really appreciate a response to my emails. That is not the way to do business. I am worried this website is a scam.
April 19, 2023
Unprompted review
Reply from Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
Perfect Dress, Perfect Service
I have asked for a better dress shopping experience. The dress was perfect and the customer service was equally perfect.
April 26, 2023
Unprompted review
Reply from Homrain
Dear
We would like to thank you for your kind review. We at Homrain will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Homrain again soon.
Many thanks,
Homrain Customer Service Center
i’m very upset
i’m very upset, i bought a dress from a different company and got scammed, i decided to try this company out and the same thing is happening. i got the fastest shipping 3-5 days i ordered my dress last week. and i never got a order code because my dress apparently is “still processing” i’m very upset and have no idea what to do. my prom is may 6th.
April 21, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
HORRIBLE COMPANY ***SCAM ALERT****
I placed an order on Apr 13, 2023, (WBHRUS9669) with expedited shipping for 3-5 days, and I still have not received my order or a response to my email. My son's prom is May 6th, and now I am scrabbling trying to locate another suit for him. This company is a scam, and I want all my money back.
April 13, 2023
Unprompted review
Reply from Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
I order my tux on April 20th and have…
I order my tux on April 20th and have no idea whats taking so long. Prom is May 6th and im scared i wont be able to go with my girlfriend my senior year. If i could get a refund or someone to respond back giving me some information on whats happening. Thatd be perfect! But i havent heard a thing at all :( order number WBHRUS9952
April 20, 2023
Unprompted review
Reply from Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
Still waiting !!
My order WBHRUS9119 still is not here when it said 6-10 days and I placed it about a month ago. I have prom in less than 2 weeks and stressed out. I can’t even track where the pack is at.
April 25, 2023
Unprompted review
Reply from Homrain
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 8-10 days for shipping.
Here is the tracking link:
https://t.17track.net/en#nums=4202751992612927005817000029513711
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Order number WBHRUS8882
Customer Service won’t respond to me! I sent pictures and can’t receive a response. I need a refund……Order number WBHRUS8882. I am requesting a refund. I received a dress 3 weeks after ordering. The dress was made incorrectly with the satin layer that was supposed to be on the outside of the dress was used as the under layer and sewn underneath with the under layer on the whole top of the dress. Please refund my order
April 20, 2023
Unprompted review
Reply from Homrain
Dear Customer
Thanks for your feedback.
We are sorry for making you unhappy. Most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
In order to help you better, we have contacted you by email, and you can send me the picture of the clothes by email, and I will deal with it for you, have a nice day!!
Kindest Regards,
Homrain Customer Care
Hi I ordered my dress on April 16th and…
Hi I ordered my dress on April 16th and I paid for 3 5 day shipping and it’s hasn’t arrived I have tried to email but I haven’t gotten a email back WBHRUS9753 if it won’t come on time I want a refund.
April 24, 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 17th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Don’t buy from Homrain.
The worst company ever. They sent my daughter a dress with a broken zipper. The dress shipped from California and they want me to return it to China. Customer service is a joke you cannot call and speak to anyone.. customer service told me to send it to China. Your not helping at all. You told me to return it to china.
March 30, 2023
Unprompted review
Reply from Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Absolutely not
Absolutely not. Ordered almost a month ago and it went past my house all the way to berlin and has been there for days. I am so stressed. I have emailed them multiple times and nothing. A real rip off. I want a full refund!
April 23, 2023
Unprompted review
Reply from Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Still Waiting!
I have attempted to contact Homrain several times. They have not had any updates on the dress whatsoever. I ordered it at the beginning of the month and had it be delivered as early as possible. It hasn’t shown up and it’s worrying me. I need to know if they either are out of the dress that I want or that they are going to be a while. I didn’t have it getting tailored so I don’t know why it’s been this long.
April 22, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
ORDER STILL IN PROGRESS
ORDER: WBHRUS8965
I’m reading these comments and I’m also very concerned about getting my order in on time. I’ve contacted their “support” email numerous times and have received no reply. Ordered 4/2 and now it’s 4/21 and USPS is still “awaiting item”. Either give me an update on when my item will arrive or a refund.
April 20, 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
Firstly, all dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Your order is shipped by Jitu Logistics, here is your tracking number: https://t.17track.net/en#nums=4201912992612903269814100002378180, and the logistics shows that it has been signed for on April 22
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
If I could give less than 1 star I…
If I could give less than 1 star I would. Same complaint as everyone else.They gladly took my money on 3/31/2023 with an estimated 6-10 business day delivery time. No sign of dress being shipped, no response to any of my 5 e-mails, no dress and certainly no response from Homrain. Last e-mail sent I cancelled the order and demanded a full refund. Shockingly no response yet!
April 18, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I ordered my son prom tuxedo and paid for expedited shipping (3-5 business day) Order#: WBHRUS9752. I sent this company several emails with no response. The order states it has not yet been fulfilled and your time has expired. Refund me my money and I'll filing a claim to report this company to the Better Business Bureau so they can no longer operate in the United State.
April 16, 2023
Unprompted review
Reply from Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 7-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 17th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Ordered my prom dress over a month ago…
Ordered my prom dress over a month ago for my prom this saturday. STILL not here. We were told 6-10 business days. We’ve been checking on it for the past two weeks and it’s been anywhere from Japan to Berlin!! Horrible experience.
April 19, 2023
Unprompted review
Reply from Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
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