Honest Burgers Reviews 

I ordered a burger fries and chicken tenders meal deal from cribbs Causeway, Bristol. The food arrived via The Just Eat. When it was delivered the restaurant had forgotten the fries. I called the restaurant and complained, and man who answered said, have you never made a mistake? I cant understand why companies using online food delivery services fail to get the orders correct. If I was ordering in the restaurant it would be correct.

Service was extremely slow taking me and my family 30 minutes just to have our order taken.
Once we received our food the burgers were awfully burnt and very dry with not much flavour. The workers were nice but the service was not great and very poor. Overall I think that honest burger should be more like dishonest burgers in my opinion.

I visited Honest Burgers in South Kensington a few weeks ago and unfortunately had a very unpleasant experience.

The burger I ate was the only meal I had that day, and I hadn’t eaten anything since lunch the previous day. Shortly after the meal, I became seriously unwell with what appeared to be food poisoning. Given that this was the only food I had eaten for such a long period, I contacted the restaurant to make them aware of what had happened.

To their credit, they initially told me they would investigate and get back to me. However, after waiting for a response, I was ultimately told that they would not accept any responsibility and that their food was not the cause of my illness.

Obviously, I understand that it may not be possible for the restaurant to establish with certainty what caused someone to become ill. What I found particularly disappointing was the way the situation was handled, especially given how ill I became. This was also compounded by the poor service during our visit, including a waiter who was unnecessarily rude to us.

I left the restaurant feeling very disappointed, and the subsequent response did little to change that. Based on both the service we received and the way my complaint was handled afterwards, I unfortunately would not recommend this location and certainly won’t be returning. I would give less than one star if it was possible.

Tried this outlet again, burger was good but let down by half cooked cold chips, not too sure who is in charge of quality control but complete lack of quality and no control over the product. Very expensive poor value for money. Don't order to deliver you will be disappointed. Would have given it zero but the burger was acceptable.

We went to Honest Burgers Kingston on Thames on Saturday as a family of 10 with 4 kids. We had booked the table and were received well. However when we came to paying for the meals we were charged £7.90 for the kids meals for all for kids!. On the website or on their advertisements it was printed £1 for kids meals. We spoke to the Manager and she told us that this was only until 7 pm. Nowhere was that mentioned. We were very disappointed with the Dishonest Service we received

I have been going to Honest burguer for many years, and usually enjoy it very much
But i guess it depends on the branch.
Yesterday I went to the one in Oxford circus , and left very dissapointed !
‘Frozen fries ‘ !?!? Horrible!
Never ever had frozen fries before in any Honest Burguer ,
I Will be avoiding the Oxford Circus branch from now on.
Really bad !!!!!

Yesterday 14 of us , from a disability charity Always Bee You went for lunch in the portabello road branch. What we experienced from from the staff Natalie and Sarah was wonderful, they took their time with our folks , were super helpful and also used first names when talking with our folks.
These small acts of kindness are so meaningful, and we like to thank you ladies for all your help, patience and love, all the guys and girls really enjoyed your food.

1st time here we had great service. We were planning on visiting a regular spot , however Jacob smile brought us at Honest Burger . His customer service was fantastic and he was very charming. Definitely returning again food was great and customer service was great too.

Great service, great food and great value. Highly recommended.

I went to the Covent Garden one I requested to sit outside as it was a sunny day but was told it would be better for me to sit inside! Then the explanation of the menu by the guy was fine, then a woman came up who I told we were ready to order and then went through a lengthy and consisting ordering process. Despite telling her no meat I’m a veggie the dirty fries came with meat on them, when I reminded her of this she said she would swap them out and then charges me for both! Food was delicious - paneer burger with the curry mayo gorge and the chips. Would never be back or recommend though. Service was more Mac Donald’s rather than Ramsey.

We regularly eat at the Portobello Road branch of Honest Burgers, and the service is consistently excellent. Neviyu and Abbey are fantastic ambassadors for the brand-they're always welcoming, friendly, and remain calm, professional, and polite, even during the busiest and most stressful times.

Their outstanding customer service makes every visit enjoyable, and it's one of the main reasons we keep coming back. I would highly recommend a visit to anyone looking for great burgers and exceptional service.

Went to the Old Street branch (Baldwin Street, London).
I'm a Coeliac, so i told them and checked again once the food turned up that it was gluten free and was told that it was. Having eaten my burger and fries, I then had to run to the toilet 3 times!! Luckily I had painkillers with me to help with the pain. Previously I have been to other Honest Burgers restaurants and been fine. This one was a dreadful visit, though the people serving were pleasant. If you are a Coeliac...don't risk it!!

Pretty lit and good servers, would go again

Excellent experience

5 of us went to Honest Burger Covent Garden today. Burgers were lovely but the chips looked like they’d sat out for quite a while. Dry and cold. There was no rosemary salt on any of our chips. Last time we went to Honest Burger it was lovely. So disappointed this time.

So I’ve had a reply from Honest Burgers. So fries cost £4.20 and there 5 of us. None of us had the Rosemary salt and all weren’t nice. I’ve had a voucher for £10. Fries totalled £21 if bought on their own. I don’t think this is good enough

Awful Burger. Full of gristle. Wow! The 2 stars are for my waitress, she was lovely, the chips were ok. Very disappointed.

When honest burgers first started serving on uber around a couple of years ago I used to order from them as it was an alternative to halal selling outlets but they started selling halal yet call call it honest beef?! Why is one religion’s approved slaughter being imposed on others who are against this type of ritual slaughter which also causes suffering by slower death?!

I have been a customer of Honest Burger for many years but in the last 6 months the quality of the take away burgers has been very bad. I order a blue cheese burger and a vegan burger and a smashed cheese burger. The meat was burnt on the outside and dry and chewy. The bread tasted hard and dry. out of the 3 burgers none tasted good.

Camden. One gluten intolerant and one imniosuppressed customer. Ordered onion rings, fried chicken burger with GF bun (hard and burnt) and the house burger (well done) Fries were like they had been reheated, shrivelled cold and not seasoned. Burger was ordered well done, but left blood on the plate and bun. Left 3/4 but the manager wiped our bill as we couldn't eat it. Guy on table next to us ordered no onions as he had an allergy. Burger came out, had onions in! He'd eaten half and was shouting he was going to be sick now! Horrible experience. Will not return. Thankfully the lady who wiped our bill was very understanding.

Came to the restaurant the other day with a friend and was very unhappy with the service received and racist comments made towards us by the front of house girl with glasses and blue eye glass chains, not sure if she was a manager or not but my friend wasn’t sure on what to order so we needed some more time before ordering and when the girl came back the 3rd time she called my friend a weird N***A just because he wasn’t sure on what to order we could see she was getting frustrated because of how busy the place was but that’s no excuse for my friend to recieve that kind of abuse, a message to all if you see that girl then do not let her serve you