Honest Burgers Reviews 

1st time here we had great service. We were planning on visiting a regular spot , however Jacob smile brought us at Honest Burger . His customer service was fantastic and he was very charming. Definitely returning again food was great and customer service was great too.

Great service, great food and great value. Highly recommended.

I went to the Covent Garden one I requested to sit outside as it was a sunny day but was told it would be better for me to sit inside! Then the explanation of the menu by the guy was fine, then a woman came up who I told we were ready to order and then went through a lengthy and consisting ordering process. Despite telling her no meat I’m a veggie the dirty fries came with meat on them, when I reminded her of this she said she would swap them out and then charges me for both! Food was delicious - paneer burger with the curry mayo gorge and the chips. Would never be back or recommend though. Service was more Mac Donald’s rather than Ramsey.

We regularly eat at the Portobello Road branch of Honest Burgers, and the service is consistently excellent. Neviyu and Abbey are fantastic ambassadors for the brand-they're always welcoming, friendly, and remain calm, professional, and polite, even during the busiest and most stressful times.

Their outstanding customer service makes every visit enjoyable, and it's one of the main reasons we keep coming back. I would highly recommend a visit to anyone looking for great burgers and exceptional service.

Went to the Old Street branch (Baldwin Street, London).
I'm a Coeliac, so i told them and checked again once the food turned up that it was gluten free and was told that it was. Having eaten my burger and fries, I then had to run to the toilet 3 times!! Luckily I had painkillers with me to help with the pain. Previously I have been to other Honest Burgers restaurants and been fine. This one was a dreadful visit, though the people serving were pleasant. If you are a Coeliac...don't risk it!!

Pretty lit and good servers, would go again

Excellent experience

5 of us went to Honest Burger Covent Garden today. Burgers were lovely but the chips looked like they’d sat out for quite a while. Dry and cold. There was no rosemary salt on any of our chips. Last time we went to Honest Burger it was lovely. So disappointed this time.

So I’ve had a reply from Honest Burgers. So fries cost £4.20 and there 5 of us. None of us had the Rosemary salt and all weren’t nice. I’ve had a voucher for £10. Fries totalled £21 if bought on their own. I don’t think this is good enough

Awful Burger. Full of gristle. Wow! The 2 stars are for my waitress, she was lovely, the chips were ok. Very disappointed.

When honest burgers first started serving on uber around a couple of years ago I used to order from them as it was an alternative to halal selling outlets but they started selling halal yet call call it honest beef?! Why is one religion’s approved slaughter being imposed on others who are against this type of ritual slaughter which also causes suffering by slower death?!

I have been a customer of Honest Burger for many years but in the last 6 months the quality of the take away burgers has been very bad. I order a blue cheese burger and a vegan burger and a smashed cheese burger. The meat was burnt on the outside and dry and chewy. The bread tasted hard and dry. out of the 3 burgers none tasted good.

Camden. One gluten intolerant and one imniosuppressed customer. Ordered onion rings, fried chicken burger with GF bun (hard and burnt) and the house burger (well done) Fries were like they had been reheated, shrivelled cold and not seasoned. Burger was ordered well done, but left blood on the plate and bun. Left 3/4 but the manager wiped our bill as we couldn't eat it. Guy on table next to us ordered no onions as he had an allergy. Burger came out, had onions in! He'd eaten half and was shouting he was going to be sick now! Horrible experience. Will not return. Thankfully the lady who wiped our bill was very understanding.

Came to the restaurant the other day with a friend and was very unhappy with the service received and racist comments made towards us by the front of house girl with glasses and blue eye glass chains, not sure if she was a manager or not but my friend wasn’t sure on what to order so we needed some more time before ordering and when the girl came back the 3rd time she called my friend a weird N***A just because he wasn’t sure on what to order we could see she was getting frustrated because of how busy the place was but that’s no excuse for my friend to recieve that kind of abuse, a message to all if you see that girl then do not let her serve you

Great staff service, the honest burger i found was pretty tasteless as medium pink. Mcdonalds does a better burger than them if im being honest. Maybe bad luck lol

Amazing smashed fresh burgers (and they are fresh, you can tell) at a great price considering its a Resturant in London. A sit down service meal and drink for just over 20 pounds, cant get much better. The burgers are so so tasty with great fillings and melt in your mouth taste and great flavour. I note some reviews complain of raw, you do get a choice how you want them cooked, and medium with a bit of pink middle was fine for us. The Rosemary salted fries are sublime original and the best chips we have had. The service can appear slow, but when the resturant is full at peak times, what do you expect?, would you rather go somewhere no one is as thats not a good recommendation is it. From what we saw the staff were all working incrediably hard and professional to get the food to your table as quick as possible, and I would not say the wait was any longer than any other busy resturant we have visited in London. Overall excellent service, excellent staff, excellent price, excellent food . We visited Honest Burgers in South Bank.

I was told by Honest burgers staff that they were doing free meals for the whole day since it’s their first day opening. After i did my bits, I went there and found it almost empty at peak time (15:00). The man I assume was the manager, saw me walk and quickly rushed to the front whilst I was being served by a host. He asked me how he can help and I said I was told there was freebies for the day. He said no that was for limited time. I said this is what i was told by staff. He simply shook his head and said no. After sometime, I saw someone coming out and asked them if it was free and she said yes but she described the food as ‘mediocre’

Good service

Ok this one is about the Rewards scheme HB has been running lately. My beef with it is that the app is intentionally keeping important details of the conditions away from users. Example: the 15th anniversary £5 off is only applicable for the purchases >£15, the `free drink` is always the lowest cost drink, not the one that you choose as `free`. For some reason I find out all these details only after I've paid and applied the rewards. Neither app nor the staff make it clear. I get it, rewards are a promotional mechanism etc etc But it doesn't feel `honest`. So much so that in 7+ years I've been buying burgers at HB (having endured oversalted/cold/undercooked food) this is the one thing that finally made me leave this review.

The waiter on the door asked how many people and I told him two. He then said 15/20 minutes and closed the door in my face. I have used Honest numerous times and won’t be going back. Sort your rude staff out Honest

I have just had lunch at the Reading branch of Honest Burger. The service was great, as was the lemonade. My Chimichurri burger was delicious. The fries, however, were awful, really dry and tough. If I had to guess, I’d say they were reheated. I left at least 80% of them and the waiter didn’t even comment,
I guess that is normal.