Even though the delivery was late by around a week, the costumer support was probably one of the quickest and best i have ever contacted and the the package arrived perfectly fine. So other than a lit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery correct and reasonable fast. But after buying I heard nothing until it was delivered. No message about the day and time when they come to my door.
The customer service is the worst i encountered. they treated me very badly and they even insulted me when i asked about my package that i never received. Das ist der schlechteste Kundenservice überha... See more
I ordered 1 day and the product was shipped the next day.So great The product was supposed to arrive between 27.4 and 15.5.The product arrived on 5.5. I am thrilled. Assembling the cabinet wasn't to... See more
Company details
Written by the company
Hood.de (www.hood.de) ist einer der größten Online-Marktplätze im deutschsprachigen Raum. Besonders vorteilhaft für Verkäufer auf Hood.de ist die konkurrenzlos günstige Gebührenstruktur. Mehr erfahren Sie unter www.hood.de.
Contact info
Im Klapperhof 7-23, 50670, Köln, Germany
- 0221-99990606
- impressum@hood.de
- www.hood.de
4.1
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Super buy b-stock come as new.
June 30, 2025
Speedy delivery
Speedy delivery, the item was safely packed. The shop has a very diverse range of products.
June 26, 2025
I received the package on the right…
I received the package on the right time and the product is genuine
June 21, 2025
Very fast delivery time
Very fast delivery time and the items arrived well packaged and exactly as described.
June 20, 2025
allerbestens
June 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Worst experience ever
June 12, 2025
Reply from Hood.de
Hello Clemente Taiyeb,
I am sorry that you are not satisfied with your seller's order. Please note that as a marketplace we have nothing to do with this part of the buying process. Do you want us to contact your trading partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via hilfe@hood.de
Maria from Hood.de
Mu package still didnt get shipped
June 5, 2025
Reply from Hood.de
Hi Alice,
according to DHL shipment tracking, delivery will take place tomorrow on 18/06/2025.
Rashid from Hood.de
So now I got my package
So now I got my package - and what can I say it’s so fake🤯this site is a total scam where scammers can sell their products 🫠 give me my money back? I can report you for fake information of selling fake products! It said it was from the ORIGINAL POP MART SITE but the Labubu’s I got was so fkn fake you can’t imagine! It was even ripped up in the back🤯 come back to me and I’ll send the photos 🫠💀
June 12, 2025
Unprompted review
Reply from Hood.de
Hello Olivia Mejer Madsen,
I have checked your seller and taken the necessary measures, as there is a suspicion of a violation of our terms of use.
Please bear in mind that the measures we take may not be directly recognisable to you. I also ask for your understanding that we are unable to inform you of the measures we have taken for data protection reasons.
I would like to thank you once again for taking the time to pass on your information to us. By doing so, you are actively helping to ensure that Hood.de remains a secure marketplace.
Please feel free to contact us at any time if you have any questions:
Email: hilfe@hood.de
Tel: +49 (0)221-99990606 (Mon-Fri 9:30-17:30)
I would like to formally apologise for any inconvenience caused.
Maria from Hood.de
All fine
Though there were a few stains on the axle it wasn't bent. Shipping was fast. All fine.
May 27, 2025
Reply from Hood.de
Hello NeelamS,
I'm sorry that you encountered such problems with your order .
Please note that as a marketplace, we are not involved in this part of the purchase process. Would you like us to intervene on your behalf and mediate between you and the seller? The best way to reach us is by calling 0221-99990606 or sending an email to hilfe@hood.de
Marvin from Hood.de
Good to be able to buy Lemon Barley…
Good to be able to buy Lemon Barley Water in Germany, as even in the UK is difficult these days, and Lemonade was also good
The shipment and delivery worked with no problems
May 19, 2025
Good product fast shipping +++
May 15, 2025
Custom's charge was double due to incorrect labelling
The main issue was custom's charge. Ordered items were delivered in 2 boxes. Each box had the same label for the total order, not the actual contents. Means each box was charged by customs at the total amount. Double the charge. In full total, i paid more than if i purchased locally. Probably should've ordered through Amazon.
May 12, 2025
Reply from Hood.de
Hello ArriD,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is at 0221-99990606 or via impressum@hood.de
Marvin from Hood.de
Smooth transaction
Smooth transaction, kept well informed and updated with the shipping.
Thank you
May 12, 2025
Reply from Hood.de
Hello De Scheemacker Patricia,
I have checked your seller and taken the necessary measures, as there is a suspicion of a violation of our terms of use.
Please bear in mind that the measures we take may not be directly visible to you. I also ask for your understanding that, for data protection reasons, we are unable to inform you of the measures we have taken.
I would like to thank you once again for taking the time to pass on your information to us. By doing so, you are actively helping to ensure that Hood.de remains a secure marketplace.
Please feel free to contact us at any time if you have any questions:
E-mail: hilfe@hood.de
Tel: +49 (0)221-99990606 (Mon-Fri 9:30-17:30)
I would like to formally apologize for any inconvenience this may have caused you.
Marvin from Hood.de
We ordered the steering Wheel of a…
We ordered the steering Wheel of a Mercedes S 2010. With wood. Very hard to find. With heating and vibration with Lane warning. A used one. It was in perfect state and works 100%. Very happy.
May 3, 2025
Very nice service and fair
Very nice service and fair, good quality items ( at least for what I have ordered)
May 2, 2025
Top!!!!!!!!!!!!!!
April 28, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.