Even though the delivery was late by around a week, the costumer support was probably one of the quickest and best i have ever contacted and the the package arrived perfectly fine. So other than a lit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Delivery correct and reasonable fast. But after buying I heard nothing until it was delivered. No message about the day and time when they come to my door.
The customer service is the worst i encountered. they treated me very badly and they even insulted me when i asked about my package that i never received. Das ist der schlechteste Kundenservice überha... See more
I ordered 1 day and the product was shipped the next day.So great The product was supposed to arrive between 27.4 and 15.5.The product arrived on 5.5. I am thrilled. Assembling the cabinet wasn't to... See more
Company details
Written by the company
Hood.de (www.hood.de) ist einer der größten Online-Marktplätze im deutschsprachigen Raum. Besonders vorteilhaft für Verkäufer auf Hood.de ist die konkurrenzlos günstige Gebührenstruktur. Mehr erfahren Sie unter www.hood.de.
Contact info
Im Klapperhof 7-23, 50670, Köln, Germany
- 0221-99990606
- impressum@hood.de
- www.hood.de
4.1
Great
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
They delivered the wrong color
They delivered the wrong color - don’t want to change it and offered 20€ as a gesture. I paid 540€ for something I don’t like- don’t order here
April 25, 2025
Reply from Hood.de
Hello Elodie,
We have contacted the seller of the item for you.
Please refer to our emails for further details.
Sebastian from Hood.de
They shipped the palm all across Europe…
They shipped the palm all across Europe and it arrived safely. Good job!
April 2, 2025
I lost my money
You buy from hood but the seller its a independent 3th party who has stolen my money. Nobody helped me its just 49 euro but i cannot recommend this website
March 20, 2025
Unprompted review
Reply from Hood.de
Hello Claire,
It's really annoying that the seller has let you down like this. We would like to try to help you resolve this case. Please get in touch with us at https://www.hood.de/support.htm. Our support team will then look into the matter at short notice. Of course, we will also take the opportunity to take a closer look at your trading partner.
Rashid from Hood.de
I am very satisfied with the products…
I am very satisfied with the products and delivery.
March 31, 2025
Logistic was good but not the product
Logistic was good but not the product. I have been buying the same fragrance for 3 years (Santal 33 from the Labo) always directly from the brand or Net a Porter website. This time I decided to buy it from Hood.de because the price was quite attractive. The fragrance I received does not smell at all lime the original one.... or it is a fake or it is so old that it s useless now... Another odd thing, it says "made in USA" on the bottle lable but "made in uk" in a sticker below the bottle....I will not buy again from this website.
March 14, 2025
Reply from Hood.de
Hello Pierre,
I have checked your seller and taken the necessary measures, as there is a suspicion of a violation of our terms of use.
Please bear in mind that the measures we take may not be directly visible to you. I also ask for your understanding that, for data protection reasons, we are unable to inform you of the measures we have taken.
I would like to thank you once again for taking the time to pass on your information to us. By doing so, you are actively helping to ensure that Hood.de remains a secure marketplace.
Please feel free to contact us at any time if you have any questions:
E-mail: hilfe@hood.de
Tel: +49 (0)221-99990638 (Mon-Fri 9:30-17:30)
I would like to formally apologize for any inconvenience this may have caused you.
Marvin from Hood.de
Goods delivered promptly to Ireland
Goods delivered promptly to Ireland. Vendor provided very quick response to my email regarding delivery options
March 13, 2025
I appreciated it when my cash was…
I appreciated it when my cash was refunded due to delay in product bought. But what I don't like is the polish seller who fail to deliver what you have paid for not untill you have to get in touch with another person who speaks Polish and tracks them for you. It's so sad and disappointing
March 6, 2025
Reply from Hood.de
Hello E babe Sedaliu,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Together again after nearly 50 years.
I was quite hesitant at first, as I have always been an Ali-Express user. However, the tracking process gave me confidence and I rushed home after I saw the delivery arrive online. I couldn't believe my eyes. I wish my father was still alive to see me re-united with the same model Kienzle Markant with the black dial he bought me when I was 12 years old. He knew I liked WW2 style watches and this one reminded him of the ones similar to the US servicemen that used to billet in our little village in England when he was my age. I never forgot that loud tick! I realize the watch is 50 years old now and in such beautiful condition, so I wont be wearing it daily! Thank you so much for fulfilling a dream I've had since I was 12. But we didn't have the internet in those days. I hope you and your sellers, do the best they can to maintain the integrity and trust of your business.
February 26, 2025
Reply from Hood.de
Hallo Tim,
ich habe Ihren Verkäufer überprüft und die erforderlichen Maßnahmen eingeleitet, da hier der Verdacht eines Verstoßes gegen unsere Nutzungsbedingungen im Raum steht.
Bedenken Sie bitte, dass die Maßnahmen, die wir ergreifen, für Sie unter Umständen nicht direkt erkennbar sind. Ich bitte auch um Verständnis dafür, dass wir Ihnen aus datenschutzrechtlichen Gründen nicht mitteilen können, welche Maßnahmen wir eingeleitet haben.
Ich möchte mich nochmals bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, Ihre Information an uns weiterzugeben. Sie tragen hierdurch aktiv dazu bei, dass Hood.de ein sicherer Marktplatz bleibt.
Gerne nehmen Sie bei Fragen jederzeit Kontakt zu uns auf:
E-Mail: hilfe@hood.de
Tel: +49 (0)221-99990638 (Mo-Fr 9:30-17:30 Uhr)
Für die Ihnen entstandenen Unannehmlichkeiten möchte ich mich in aller Form entschuldigen.
Marvin von Hood.de
Super and fantastic
February 19, 2025
Delivery and bit slow
Delivery and bit slow. But I understand the matter when I called the customer service and found out that it's a one man company owned. Anyway, he was very kind and attentive and received my item a couple of days after I called him and told him that I need the item.
January 28, 2025
I have ordered a bed on 1st of december…
I have ordered a bed on 1st of december and still not here yet!!!!!(today is already 5th of February!Áll the time I ask for an answer do not send one!Do not trust this site!
January 23, 2025
Reply from Hood.de
Hello Sandor Jakab,
We have contacted the seller of the order on your behalf to try and resolve the issue for you. Please note that as a marketplace, we have nothing to do with this part of the purchase process.
Please refer to our e-mails on how to proceed.
Marvin from Hood.de
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.