Even though the delivery was late by around a week, the costumer support was probably one of the quickest and best i have ever contacted and the the package arrived perfectly fine. So other than a lit... See more
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Delivery correct and reasonable fast. But after buying I heard nothing until it was delivered. No message about the day and time when they come to my door.
The customer service is the worst i encountered. they treated me very badly and they even insulted me when i asked about my package that i never received. Das ist der schlechteste Kundenservice überha... See more
I ordered 1 day and the product was shipped the next day.So great The product was supposed to arrive between 27.4 and 15.5.The product arrived on 5.5. I am thrilled. Assembling the cabinet wasn't to... See more
Company details
Written by the company
Hood.de (www.hood.de) ist einer der größten Online-Marktplätze im deutschsprachigen Raum. Besonders vorteilhaft für Verkäufer auf Hood.de ist die konkurrenzlos günstige Gebührenstruktur. Mehr erfahren Sie unter www.hood.de.
Contact info
Im Klapperhof 7-23, 50670, Köln, Germany
- 0221-99990606
- impressum@hood.de
- www.hood.de
4.1
Great
46K reviews
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People also looked at
Tried to open a seller account a while…
Tried to open a seller account a while back, but was never able to sell any products on the platform, but was charged for the "service" anyway. Even after we actually paid the invoice and cancelled the account, they keep charging us an now also sending the latest invoice to a debt collection agency! It has been the most expensive zero service experience to date. UPDATE: The issue has been resolved by Hood and we consider the case closed. Thank you
November 28, 2024
Unprompted review
Reply from Hood.de
Hallo Herr Lindblad,
ich werde Ihre Anmeldung und die Abrechnung einmal prüfen und mich per E-Mail mit Ihnen in Verbindung setzen.
Sebastian von Hood.de
----------------------------
Update 29.11.2024:
Bitte prüfen Sie Ihr E-Mail Postfach. Ich habe Ihnen dort die Lösung der Situation mitgeteilt.
Very good supplier and prompt delivery…
Very good supplier and prompt delivery I recommend.
November 15, 2024
Fast delivery and quality knives
November 2, 2024
Reply from Hood.de
Hello Maria-Jose Juarez,
I am sorry that you are not satisfied with the quality of your item. Please note that as a marketplace, we have nothing to do with this part of the buying process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
gut gut gut!
October 24, 2024
The product is as the seller described.
The product is as the seller described.
For now, I am satisfied with the product and delivery.
Recommending.
October 22, 2024
I scaned the QR Code and Ralph Lauren…
I scaned the QR Code and Ralph Lauren Website told me they dont have an article with tgis QR Code. Is it Fake? If it is Not why that Message????
October 7, 2024
Reply from Hood.de
Hello Elham Beig,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is via https://www.hood.de/support.htm
Marvin from Hood.de
The charging cable doesn't work
October 15, 2024
Reply from Hood.de
Hello Davyd Studienikin,
I am sorry that your item was delivered defective.
Please note that as a marketplace, we have nothing to do with this part of the purchase process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Not professional
I didn’t receive my order yet I have more than 20 days waiting DPD they give my order to another one and I make reclamation to DPD and masneakz but I didn’t get any new informations
October 8, 2024
Reply from Hood.de
Hello Benkedia Bachir,
I am sorry that such problems have occurred with your order.
occurred with your order. Please note that, as a marketplace, we have nothing to do with this part of the purchase process. Should we, as a platform, become active for you again and mediate between you and the seller? The best way to contact us is via https://www.hood.de/support.htm
Marvin from Hood.de
looked a bit sketch but everything…
looked a bit sketch but everything worked perfectly
October 4, 2024
Quality and timing
Delivery was fast, product was well-packed. I have nothing to complain.
September 29, 2024
I didn't receive the product
I didn't receive the product. And no reply from the store as well..
September 14, 2024
Reply from Hood.de
Hello Agnieszka,
I am sorry that you are not satisfied with the delivery time of your order. Please note that as a marketplace, we have nothing to do with this part of the purchasing process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Dear All the package was over any…
Dear All the package was over any expectations !! Top level .
Unfortunately and not depending on you 1 bottle was crashed.
Thanks you once .
September 10, 2024
I did actually two orders after this…
I did actually two orders after this order from different companies and I get deliveries quick outside this order it didnt came!!! After 3 weeks!!
September 6, 2024
Reply from Hood.de
Hello Mariana Beem,
I am sorry that you are not satisfied with the delivery time of your order. Please note that as a marketplace, we have nothing to do with this part of the purchasing process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
This website takes customer as a joke
I have been trying to get a refund for my parcel that is supposed to come 7 days ago but still no answer. They keep telling me to wait. I don't need it. Just have some self respect and give me back my money.
September 2, 2024
Reply from Hood.de
Hello Donia Hariz,
I am sorry that you are not satisfied with the delivery time of your order. Please note that as a marketplace, we have nothing to do with this part of the purchasing process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Bad delivery service
Sofa is fine for the price, but delivery service was very bad. 30 minutes before the delivery, my wife received a message, that she has to organize help to delivery guy. This was in the middle of the working day. I am sorry, but where she should find someone in 30 minutes?
Luckily I got a homeoffice that day. Guy came and we just put the sofa near the entrance. When I asked if he could help me lift the sofa up to the 3rd floor, the delivery man said he didn't have time. I am sorry, but this is not delivery service. Once again I am convinced that I should have looked for a sofa on Amazon.
July 31, 2024
Reply from Hood.de
Hello Vladyslav Kiselov,
I am sorry that you are not satisfied with the delivery service of your order. Please note that as a marketplace, we have nothing to do with this part of the purchasing process. Should we contact your retail partner about this? Do you still need clarification? Please contact us at 0221-99990606 or via impressum@hood.de.
Marvin from Hood.de
Looks nice but it’s clearly fake and…
Looks nice but it’s clearly fake and looks like it
August 25, 2024
Reply from Hood.de
Hello Lia,
I have checked your seller and taken the necessary measures, as there is a suspicion of a violation of our terms of use.
Please bear in mind that the measures we take may not be directly visible to you. I also ask for your understanding that, for data protection reasons, we are unable to inform you of the measures we have taken.
I would like to thank you once again for taking the time to pass on your information to us. By doing so, you are actively helping to ensure that Hood.de remains a secure marketplace.
Please feel free to contact us at any time if you have any questions:
E-mail: hilfe@hood.de
Tel: +49 (0)221-99990638 (Mon-Fri 9:30-17:30)
I would like to formally apologize for any inconvenience this may have caused you.
Marvin from Hood.de
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