Horizon Currency Ltd Reviews 263

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, finding it fast, efficient, and reliable for currency transfers. The staff is frequently praised for being extremely helpful, professional, and supportive, often going above and beyond to assist with transactions and provide guidance. Many people appreciate the superb customer service, noting the prompt replies and personalized approach that makes the process smooth and stress-free. Reviewers also consistently mention the very good to unbeatable exchange rates and overall value for money, often finding them much better than traditional banks. The company is recommended for its seamless and accessible foreign exchange experience, with many customers expressing their intent to use the service again.

What people talk about most

Service

Customers consistently note positive experiences with service, often describing it as outstanding,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and excellent... See more

Price

Users describe positive interactions with price, consistently highlighting the very competitive and excellent... See more

Value for money

Reviewers highlight positive aspects of value for money, consistently praising the excellent exchange rates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not know a lot about Horizon currency ...i had been let down by many other companies ...But ....bloody amazing very very helpful any questions or problems they are there right on it ..r... See more

Rated 5 out of 5 stars

I had never heard of Horizon Currency, however I was drawn to them by the favourable rates they offered. Once I took the plunge I have been very impressed as everything operates seamlessly. Alice has... See more

Rated 5 out of 5 stars

Brilliant service. I have dealt with Louisa and her team for ages, and, in addition to always offering great exchange rates, the level of service received has always been superb, with excellent and al... See more

Rated 5 out of 5 stars

BRILLIANT for years we had to struggle with transferring funds from one country to another at great rates. I have neem using Horizon Currency (HC) for 18 months. However recently they moved to a new p... See more


Company details

  1. Currency Exchange Service

Information provided by various external sources

The Future of Currency Exchange: We are experts in international money transfers for business and individuals, delivering industry-beating exchange rates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth & efficient service

I received a fabulous service from Alice, making sure the process ran smoothly & efficiently,from setting up the account to receiving the funds.

She kept in regular contact updating me of any information that was needed.

Would highly recommend!

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SERVICE, FAST INTERNATIONAL TRFR, FANTATSIC RATES

BRILLIANT for years we had to struggle with transferring funds from one country to another at great rates. I have neem using Horizon Currency (HC) for 18 months. However recently they moved to a new platform and I was able to move my monthly living expenses from my US account to myt Spanish bank account in a matter of a few hours. I was blown away. The staff has always been extremely helpfull. The rates are excellent! Thank you to HC for offering a great product and service.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Currency exchange…

I have used Horizon Currency for some time as they provide a quick and efficient service and have much better rates than High Street Banks.
I have just requested another currency transfer and was dealt with my Alice. She was so professional and I was very impressed in how she dealt with the whole matter including a follow up. I have no hesitation in recommending the company and especially Alice.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service!
They were recommended by our Spanish attorney which gave me piece of mind. I will always use them for my international monetary exchanges.
Doug

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Well done Horizon

This relates firstly to my experience with Horizon Currency over the last couple of years. The attention I received from individual staff was unfailingly helpful and courteous. After the first transfer of currency the process was easy and swift, and exchange rates were very good in comparison to a couple of other agencies I looked at.

Secondly, my most recent transfer was slightly delayed due to a requirement for me to resubmit my personal details. This was unexpected as I had not received any pre notification in the form of an email, but this may not be Horizon’s fault.

The important point is that when I phoned the company about this I received professional and sympathetic advice from Alice (compliance department) and my concerns were immediately addressed. Well done Alice and Horizon: no more worries.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

The HC team are so supportive

The HC team are so caring and supportive. They realise foreign exchange can be quite complicated and are great at walking you through the market data in a way that is easily understood. Great partners to work with and I would highly recommend HC.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Always 5 stars, secure and efficient

Always 5 star when exchanging money… I always get a much better rate than my banks and it’s a very secure and efficient service. Thanks in particular to Louisa who is always at the other end of the phone or email for any help needed

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Horizon Currency - outstanding

Horizon Currency continues to offer excellent personalised service. The company navigates the stringent requirements of regulatory authorities yet provides a seamless and accessible foreign exchange experience. I was allocated a personal consultant, Louisa, when I signed up over ten years ago and she is still my consultant. She understands my needs and my monthly transfera from my native country to the country I now call home generally take less than 48 hours, sometimes only 24. Rates are highly competitive, better than the banks.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Competitive…

Excellent Service and Competitive Rates! ⭐⭐⭐⭐⭐

I recently used Horizon for a currency exchange transaction from Norwegian NOK to EUR. Their exchange rates were among the best I could find, with no hidden fees or surprises. The process was smooth, fast, and secure, which gave me confidence in their service. I highly recommend Louisa for her reliability, and she answered all my questions promptly and professionally. I’ll definitely be using their services again in the future!!

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Louisa & team,

Thanks Louisa & team,
100% transparency and seamless.
We look forward to sending more clients from MarbellaHomeAdvisors.com

Amazing service 100%

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Louisa and the team are excellent

Louisa and the team are excellent! Friendly, professional customer service. Prompt and attentive follow up. Clarity throughout the transaction. Highly recommended!

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Horizon Currency

I have been using Horizon Currency and Louisa Ballard multiple times now and I can highly recommend them. Most importantly they have secured better rates overall than my normal Swedish bank (Handelsbanken).

Louisa has been pro-active and has made sure that we have waited with exchanging from SEK-EUR when she believed I would get better rates a few days later. She has always called me to follow up to make sure Im comfortable and understanding the process and from day one she and her team has delivered world-class service.

If you are going to exchange money from SEK-EUR or any other currencies I highly recommend Louisa and her team and compare them to your regular bank.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Have used this company several times…

Have used this company several times now with NO hesitation. Louisa was just incredible, calling me way beyond working hours and on weekends to keep me updated. Every point in exchange rate made a huge difference for me. Louisa even spoke with my bank who had questioned the transfer-AMAZING. Both Louisa and then Ann followed up on every step of the process with me through to the point it had cleared in my bank (deposit funds). Will always continue to work with them, definitely, the trust is absolutely there.
Very Grateful!!!

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service. Our first experience with Horizon was…

Our first experience with Horizon was great. The team handled everything with professionalism and patience. Louisa, Anne, Javier & Sam were always prompt with their responses and we appreciated that very much. We will continue to use this service in the future and recommend it to everyone. Thank you

February 5, 2025
Unprompted review
Rated 5 out of 5 stars

I was in the process of purchasing a…

I was in the process of purchasing a property abroad. I use a larger FX company on regular basis but they just were not proactive enough for my requirements where a change of just 0.001 can make a big difference. That’s where Horizon wins, they are proactive, constantly monitoring the market on your behalf and advising you accordingly. Louisa and Anne are both first rate. Very competitive rates with the ability to book a forward rate. Horizon deserves success with the service that they delivered for me. A very happy customer. Thank you Louisa and Anne.

January 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look