Horizon Currency Ltd Reviews 

265
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, speed, and reliability. Many people also commend the staff for being exceptionally helpful, professional, and supportive, often going above and beyond expectations. Reviewers frequently mention the very competitive exchange rates and the great value for money offered, which are often better than traditional banks. The customer service is consistently described as outstanding, with personalized attention and prompt responses to any queries, making the entire process smooth and stress-free.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the staff as super efficient,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficiency, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and excellent... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting excellent and very good... See more

Value for money

Clients share positive opinions on value for money, consistently highlighting excellent exchange rates that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not know a lot about Horizon currency ...i had been let down by many other companies ...But ....bloody amazing very very helpful any questions or problems they are there right on it ..r... See more

Rated 5 out of 5 stars

I had never heard of Horizon Currency, however I was drawn to them by the favourable rates they offered. Once I took the plunge I have been very impressed as everything operates seamlessly. Alice has... See more

Rated 5 out of 5 stars

Brilliant service. I have dealt with Louisa and her team for ages, and, in addition to always offering great exchange rates, the level of service received has always been superb, with excellent and al... See more

Rated 5 out of 5 stars

BRILLIANT for years we had to struggle with transferring funds from one country to another at great rates. I have neem using Horizon Currency (HC) for 18 months. However recently they moved to a new p... See more


Company details

  1. Currency Exchange Service

Information provided by various external sources

The Future of Currency Exchange: We are experts in international money transfers for business and individuals, delivering industry-beating exchange rates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

265 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(265)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

I was in the process of purchasing a…

I was in the process of purchasing a property abroad. I use a larger FX company on regular basis but they just were not proactive enough for my requirements where a change of just 0.001 can make a big difference. That’s where Horizon wins, they are proactive, constantly monitoring the market on your behalf and advising you accordingly. Louisa and Anne are both first rate. Very competitive rates with the ability to book a forward rate. Horizon deserves success with the service that they delivered for me. A very happy customer. Thank you Louisa and Anne.

January 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service and exchange rates

Just wanted to say what a great service you provide. I used the services few years back but now its even better & faster - got my money in the bank next day after submitting the deal !!
Big thanks to Javier for sorting out my dormant account and guiding me through the deal process.
You guys are awesome !!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service.

I've been using Horizon for about 4 years and extremely satisfied with the service I receive. Very friendly staff, all queries responded to quickly. What's not to like.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Louisa was just incredible in answering all my questions and clearly explaining the process and timings of my transfer.
Really friendly and helpful company and made me feel completely at ease.
Would absolutely recommend.

January 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent efficiency and communication

Many thanks to Anne for an efficient transaction with a competitive rate. Our process was slightly more complicated owing to the overseas bank not having direct international transfer status. Anne's guidance (and patience!) ensured a successful outcome. I will be using Horizon again.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great job well done to perfection

I had used the service of a currency exchange but always used to be on edge whether my money was safe or not. With horizon I had no such jitters. What was said was done. In record time with no fuss or bother. Louisa a magnificent human being full of integrity and respect for honesty and excellent leadership and judgment. Anne an extremely courteous and gracious person who handled everything right to the fullest extent. Can’t ask for more can I. I’m certainly recommending this Company because I have experienced their dedication and prowess. You can rest assured that when they handle your affairs it is perfect in every aspect. Thank you Louisa and Anne. I am truly grateful and impressed by your diligence and commitment. Thank you.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Honest and reliable company

I highly recommend this company.Totally professional all the way.I have to single out Louise and Anne who made themselves readily available to assist me with any questions i had,always treating me with respect whilst offering me sound advice.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

First Timer

My brother recommended Horizon Currency and I’m very glad he did. I had never done an international transfer and was rather anxious that it would be trouble free. Anne was very patient in explaining the process and I was kept up to date with every stage which was very reassuring. I cannot thank Anne enough and would recommend this company.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

First class attention to detail.

Horizon has provided an excellent service in transferring funds for me to UAE. I had very little experience of this type of transaction, but the Horizon team proved extremely helpful in making the transactions go smoothly.

April 20, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Easy

I recently had to transfer money which I inherited from Euro to GBP, Louisa and her team could not have been more helpful. Almost as soon as I set myself up with an account I was called and the transfer of funds was quick and easy. Thank you!

August 1, 2024
Unprompted review
Rated 3 out of 5 stars

Wrong information concerning traded currencies

When browsing the web their platform shows the currency i want to transfer to, also during subscription they ask the main destination country and collect personal data. But than the account executive said they don't trade/exchange this currency. So why provide wrong information on your website and waste people's time. Generally platforms show clearly if a currency is available or not. I have a copy of your email.

July 31, 2024
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Good Afternoon

I have looked into the situation you came across on a third-party website that promotes our company, Pound Sterling Live. We have informed this company that we do not deal with MAD as it is a restricted currency, so please remove it from the website. They are removing this currency, but we can send dollars to the country you have requested.

Kind Regards
Horizon currency team

Rated 5 out of 5 stars

Great STG to EURO Exchange Service

I recently needed to exchange some money to Euro's from STG. Anna Atwell from Horizon Currency gave me a great service. She was informative and professional and very easy to talk to and get on with and explained everything to me in an easy to understand way. I initially went to them as they had a better exchange rate on offer and I was completely happy with their service. Many thanks.

July 31, 2024
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and eagerly anticipate future transactions.

Best regards,
Horizon Currency Team

Rated 5 out of 5 stars

Exceptional Service in the FX Markets

I would concur with the other positive reviews here. I received good advice from Louisa, and great service pre and post trade from her and her colleagues. This a good service offering superior rates and great client communication.

July 12, 2024
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and eagerly anticipate future transactions.

Best regards,
Horizon Currency Team

Rated 5 out of 5 stars

Horizon Currency have been excellent…

Horizon Currency have been excellent throughout for the purchase of my house in euros. Initially nervous about sending large sums of money, Louise and Anne provided me with all the assurances required. Their processes with the deal ticket is very
efficient and you know exactly what is happening. They kept me informed at all times both pre and post the transactions. They are very responsive both by email and phone. The exchange rate is also very competitive. I can highly recommend Horizon Currency and will be using them for future transactions. Louisa and Anne have been excellent. Many thanks.

July 10, 2024
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and eagerly anticipate future transactions.

Best regards,
Horizon Currency Team

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