Horizon Currency Ltd Reviews 

We use Horizon currency for the past year and a half, always responsive, fast and reliable

I am very happy to recommend Horizon Currency. They guided me through the process in a sympathetic and professional manner when transferring my UK inheritance to Belgium. Highly recommended.

Needed to transfer a large sum of money from France to the UK to pay off a mortgage - quite stressful given that the pound decided to rise significantly just as I was about to do the transaction. The Horizon team, and in particular Gilly, were very comprehensive and patient and helped to make the process less painful than it might have been and when the decision was taken, the procedure was easy and prompt . Can recommend!

We needed to transfer a large sum from the USA to the UK following a house sale. We have used Horizon for a while now due to their competitive rates and the ease of use of their platform. We were transferring at a time of high volatility in the GBP/USD market and received nothing but excellent care and support from both Carol and Louisa - who were obviously working and responding well outside of normal office hours to provide advice and reassurance. This kind of service and attention to the client is so valuable when such large sums of money are involved and I would highly recommend the team at Horizon.

First time using Horizon. I was a little apprehensive but everything happened as promised. I was kept updated and guided through the process. No hiccups. Will use Horizon again.

Service was first class. I felt and was treated like a very valued customer. Staff are competent, helpful and polite. Can highly recommend Horizon Currency.

I was recommended to use Horizon by a friend and was extremely pleased that I contacted them. Not only did they offer me the best rate of the companies I looked at, but once the quote was accepted, the transaction was very smooth from verifying my identity through to receiving funds efficiently on time.
Thank you Horizon and your friendly support team. I will definitely be using you again.

I have used these guys I will use them again very personal and dynamic

A business's website is like a job applicant's CV. One expects high quality from financial institutions; in particular, exemplary security. Below, I detail my 3 issues with this company.

1. Horizon sent my login and password credentials to me together in one unencrypted email, which could be intercepted by anyone.

2. I logged in. I then logged out again and was returned to a login screen, which only prompted me for my email address. I entered it. Shockingly, I was taken straight into my account. I was able to see my full personal details. I was not even prompted for my login credentials. This behaviour was 100% repeatable within the same browser session.

There are blog websites with better security behaviour than this. Alarming and shameful. Needless to say, I did not upload my passport, nor any further personal data.

Instead, I sent an email requesting account closure--since the website provides no way of requesting this.

3. I received an impersonal one line reply stating that as requested my account had been closed and my personal details deleted. However, upon attempting to login again, although I was unable to access my account, both my email address and credentials were recognised, indicating that my account still existed and the reply that I received was untrue.

It may be that the company just has a (very) poor IT setup and the rest is secure, professional, and trustworthy. But why would such a company be so complacent about its primary point of client interaction upon which its reputation rests? And why is the company's contact address a small serviced office, not an established business premises in its own name?

My overall impression of this company, now, is that it is like one typical of the small ad's one sees in the back pages of tabloid newspapers. Or like those typically advertised on daytime TV. This may be entirely wrong. There are many positive reviews here. But for my risk profile, this company fails when subjected to the "duck test".

I have decided to follow my instincts and pay slightly more by using a longer-established company with professional and secure client interfaces, more salubrious offices, and tens of thousands more positive reviews.

(I have waited over a week before posting this review. My account and personal data have still not been deleted and I have received no further replies from the company concerning this action.)

Caveat emptor.

I have to admit some trepidation transferring so much money to a company I hadn't heard of before my loan broker (here in France) recommended Horizon. But talking to the staff put my mind at ease and the transaction was as smooth and fast as possible. Very happy with Horizon and would use them again for sure. Excellent.

After all the frustrations of setting up a recipient French bank account. We are more than happy with the rate, service and understanding from the folk at Horizon and would happily recommend you to family and friends.

Excellent fast service and much better rates than the main clearing banks. The account management contacts, Carol and Louisa are very professional and efficient.

The process was quick and easy and the rate was better than retail.

Horizon gave me a good exchange rate for sending money abroad and Gilly gave me very good service. She completed all the forms for me so I did not have to spend hours completing unfamiliar forms myself. The transfer went quickly and smoothly. Many thanks, Gilly

Too easy!
Fantastic support from the whole team with great prompt communication.
Kind and professional approach ensuring a simple process from start to finish (with a great competitive rate and no hidden costs).
Thank you

I am extremely happy with the service and customer care provided by Horizon. I feel I have been well looked after as a customer, and I have been given a very personalised attention, with frequent updates via email and phone calls. I feel I can trust Horizon, and I am particularly grateful to Gilly.

I cannot recommend them enough. Everything was fully explained and followed up. Accuracy, speed and reliability underpinned their service. Always responsive to calls and requests but also proactive and calling to see if my plans had changed. At the end I got a great service, a good rate and avoiding any unnecessary or excessive charges. Thank you, especially to Louisa, Carol and Gilly.

Two recent transfers, one to Europe other to USA. Good rates compared to our bank and very rapid and efficient service with good communication throughout

Very professional and reliable service. Were exchanging and trafnsfering funds from UK sterling to our Euro account in Europe. Smooth tranaction at requested rate, did in few parts, waiting for favourable rate each time. Communication via phone and email, quick response. Would recommend, trustworthy. Mamy thanks to whole team of Horizon.

I found them on the internet when looking for a better way of exchanging money for South African Rand's. Dealt with Sarah, she was really lovely. They gave me very competitive rates and the entire transaction went smoothly. ive used them a number of times now and have even refereed friends their way. Highly recommended.