Horizon Currency Ltd Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, speed, and reliability. Many people also commend the staff for being exceptionally helpful, professional, and supportive, often going above and beyond expectations. Reviewers frequently mention the very competitive exchange rates and the great value for money offered, which are often better than traditional banks. The customer service is consistently described as outstanding, with personalized attention and prompt responses to any queries, making the entire process smooth and stress-free.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the staff as super efficient,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficiency, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and excellent... See more

Price

Consumers find price to be positive, with many reviewers consistently reporting excellent and very good... See more

Value for money

Clients share positive opinions on value for money, consistently highlighting excellent exchange rates that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I did not know a lot about Horizon currency ...i had been let down by many other companies ...But ....bloody amazing very very helpful any questions or problems they are there right on it ..r... See more

Rated 5 out of 5 stars

I had never heard of Horizon Currency, however I was drawn to them by the favourable rates they offered. Once I took the plunge I have been very impressed as everything operates seamlessly. Alice has... See more

Rated 5 out of 5 stars

Brilliant service. I have dealt with Louisa and her team for ages, and, in addition to always offering great exchange rates, the level of service received has always been superb, with excellent and al... See more

Rated 5 out of 5 stars

BRILLIANT for years we had to struggle with transferring funds from one country to another at great rates. I have neem using Horizon Currency (HC) for 18 months. However recently they moved to a new p... See more


Company details

  1. Currency Exchange Service

Information provided by various external sources

The Future of Currency Exchange: We are experts in international money transfers for business and individuals, delivering industry-beating exchange rates.


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(264)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Recommended. Beat my bank's fx rate by a country mile. Once the compliance/account set-up was done it was simple. Nice people too

May 21, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

I want to thank Gilly and the team for…

I want to thank Gilly and the team for their fantastic service throughout. I required regular communication and updates which they more than happy to provide. The transfer was conducted quickly, and thus I will no doubt be using them again in the future. Many thanks, Rabi

May 11, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Wire transfer with Horizon Currency.

I have recently used Horizon Currency to transfer funds for my purchase of property in Spain. They offer a very professional service and can say that the entire process and experience have been very satisfactory. Louisa was handeling my transaction and she was very helpful and constantly kept me updated on procedures and the progress.
Very grateful and will recommend Horizon Currency anytime.

May 6, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

I have been using Horizon for the past…

I have been using Horizon for the past 5 months for all our currency exchanges and I cannot recommend them enough..I deal with two contacts, Louisa and Carol which give me both continuity and confidence, they are both super helpful and patient (I am not the best with technology) but they always take time to answer any questions I have..when you call they get straight back to you when they say they will and any transactions are carried out when they say they will be.. I feel that the ladies look after my interests and keep me upto date with exchange rates and the best time to book exchanges..I can fault the service and advice given..I will be using Horizon for all my currency exchanges..there are lots of companies out there offering their services but I don't think you could better Horizon for service and doing what they say they will when they say they are going to do it..
That alone is priceless.
Thanks Louisa and Carol.

May 5, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Horizon Currency exchange have been…

Horizon Currency exchange have been Professional, Courteous, Diligent in their advice, assistance and guidance with my currency exchange(s).
I wish I had known about their Services many years ago. I will certainly be using Horizon again based on my experience with them which I cannot find fault.
I would recommend Horizon to any individual.

May 4, 2021
Unprompted review
Rated 5 out of 5 stars

An excellent money transfer experience…

An excellent money transfer experience from start to finish. First time I have used Horizon, and will definitely not be the last. Not only a very good exchange rate, but the team was always available to answer questions and always very responsive. Thank you Louisa and Carol for your help and guidance.

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

As a Yorkshire lad I like to get the best price!

I have used Moneycorp and a couple of other companies in the past but I contacted a few extra companies this time as this was quite a large sum. I was amazed to find Horizon gave a significantly better rate! The personal service was also second to none and I was fully updated on every stage. Their security also made me feel far more content handing over a large sum. Thank you and I will certainly use you again!

April 14, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Exquisite experience

From the very first call Horizon were helpful, informative and very respectful. They didn’t push or rush us at all, we asked for some time to evaluate other options and we were told to get back in touch when we’re ready. Their rates were far superior than all the competitors we checked. We’ve subsequently made 4 more separate transactions since.

April 7, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

I have received excellent support and…

I have received excellent support and service with good competitive rates

March 29, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 4 out of 5 stars

Matter resolved

Horizon have come back and apologized so we are now happy with the outcome

March 25, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Good Morning Susan

Unfortunately ZAR has a timeframe of 24 hours which all clients are informed. I have looked into all correspondence and the team looked after you during this time and kept you informed. I believe you used Horizon due to the excellent rate given, I read the correspondence that your final amount was not received until Wednesday afternoon after the 2pm cut off time and beneficiary information was not received until Thursday so unfortunately the funds were not sent out until Thursday, We glad to hear you got them Friday within the 24hour process time, Thank you for your feedback.

Kind Regards
Support Team

Rated 5 out of 5 stars

Nervous, new client. Delighted I found these folks.

Having read some of these reviews prior to using Horizon Currency, I joked with Louisa that the reviews were so good perhaps they'd been written by Horizon Currency. And here I now am, adding to those reviews. Great, responsive service, good automation of emails (when my sent funds were received) and very friendly team. Not to mention the best GBP to EUR rate I could find in the market. Was a little nervous using a new company compared to the established providers, but all ran smoothly. Will absolutely use them again.

February 22, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Great staff help and explanation of the…

Great staff help and explanation of the process
Nothing was any bother good security checks in place would not hesitate tu use again. Very good service

February 5, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Another happy customer !!

Another happy customer !!! Didn’t want to spend time checking the exchange rate every day so just transferred the cash and left it with Horizon to change once the Euro rate hit 1.13 .....so lovely surprise yesterday when it did and they promptly changed my money ! I love the personal service and attention.

February 3, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

What a lovely company to deal with!

What a lovely company to deal with!
A very nervous customer parting with a lot of money to purchase a house in Spain!
I was petrified something would go wrong and they guided me through the whole process!
Gave me excellent rates and peace of mind!
I highly recommend them!

February 2, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

The best for less.

Great team
Great service
Great rates and no charges or fees.

January 22, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Great rates

Great rates, prompt service and lovely people to deal with. Highly recommended all round.

January 21, 2021
Unprompted review
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Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

1st rate Currency Exchange

I have been using Horizon for well over a year and have found them to be quick and efficient with excellent rates of exchange. They keep you informed of market movements immediately to enable you to take advantage of rate increases.

January 21, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Great company to deal with.

Carol and Sarah really looked after me over a stressful Christmas transfer with the added complications of Brexit and Covid. I recommend Horizon without hesitation, I will be using their services again without a doubt.

January 14, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

Rated 5 out of 5 stars

Trustworthy firm.

Horizon was recommended by Covent GardenFX a firm I have used for years. I needed to send a large amount of Sterling to an Australian Government account in dollars and was pleasantly surprised there was no fee to deal with the transfer. This would not have been the case had I used my bank. The staff were efficient and helpful despite some disruption due to Christmas Bank Holidays. I can recommend this firm.

January 14, 2021
Unprompted review
Rated 5 out of 5 stars

Five stars

Five stars. That's what this firm deserves. I dealt with Gilly who was clear and prompt as this was my first purchase of US dollars. It is worrying to forward a large chunk of money to someone on a phone and an internet site, but have no fear. The transaction was completed so quickly and the recipient in US was surprised the dollars had arrived so quickly. Keep clear of TorFX as their exchange rates were dropping when the market was rising. They thought they were dealing with a fool. Keep to Horizon.

January 8, 2021
Unprompted review
Horizon Currency Ltd logo

Reply from Horizon Currency Ltd

Thank you for your valuable feedback. We appreciate client reviews and we look forward to working with you in the future and helping you with your transfers. Best regards, Horizon Currency Team

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