One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more
Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more
Company replied
Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more
Company replied
Company details
- Electrician
- Antenna Service
- Electric Vehicle Charging Station
- Electrical Equipment Supplier
- Electrical Installation Service
- Phone and Internet Service
Written by the company
We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.
Contact info
3 Burra Cl, Mount Colah , 2079, Hornsby, Australia
- (02) 9477 2550
- www.hornsbyelectric.com.au
4.7
Excellent
565 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hornsby Electric
Thanks for the kind words Janette!
Well organized with Dave onsite to get…
Well organized with Dave onsite to get the boys started.
Was not impressed that the high lift operator had issues using the boom as he was new and that was an hours time
. His unfamiliarity with the process of lowering the boom was an unwanted cost to the job.
May 6, 2024
Excellent service
Excellent service, very knowledgeable and professional. Will definitely use again.
April 30, 2024
Reply from Hornsby Electric
Thank you Damien! And five stars to you as an awesome customer :-)
They were able to come out very…
They were able to come out very quickly, Friendly, efficient and easy to work with. Would recommend them to anyone!
May 13, 2024
Reply from Hornsby Electric
Aww thank you Romy, so happy to have helped you and here again when you need a truly local electrician you can trust.
TRUSTWORTHY PROFESSIONALS
PROMPT, PRISTINE, PATIENT, PERSONABLE, POSITIVE, PLEASING, PROACTIVE, PROCURABLE, PURCHASABLE, PERFECT, PROFESSIONAL CUSTOMER SERVICE.
April 4, 2024
Reply from Hornsby Electric
Awww thank you so much Mrs Sheldrick! We are Positively Pleased as Punch with your feedback. It makes our work that much more rewarding helping customers as wonderful as you you. From David, Cas and the team at Hornsby Electric
Helpful and Knowledgeable
Being able to receive quick service and easy communication with a smile
April 16, 2024
Reply from Hornsby Electric
Hi Paul,
We're glad we could help you get your leads tested and tagged promptly.
Thank you for taking the time to leave a great review.
Regards
Cassandra
These guys really looked after us when…
These guys really looked after us when we needed it the most. Would highly recommend them.
April 17, 2024
Reply from Hornsby Electric
Hi Paul thanks for the great review. David and our team were happy to have helped you with your level 2 electrical underground cabling requirements and all your general electrical needs. Looking forward to helping you when you need us again. From the Hornsby Electric Team
Reply from Hornsby Electric
Hi Ian, Thanks for the review - we appreciate it so much and lucky to James on our team.
Highly recommended.
David the Electrician was most helpful in giving me a Quote first before starting the repairs. After choosing a cost within my Budget, he went about his repairs professionally and there was no mess afterwards. The whole process was easy and stress-free throughout.
April 11, 2024
Reply from Hornsby Electric
Hi Eric, thanks for taking the time to leave this feedback! We really appreciate it, our customers are very important to us and providing the best possible service is our priority so its great to see this reflected back to us. From David and all the team at Hornsby Electric
Reply from Hornsby Electric
Hi Bill, happy to have helped you with your hot water emergency. We always prioritise emergencies and having no hot water is one of them. Look forward to helping you again in the future for any further electrical needs you might have.
Professional and experience
Quick response time , your business rang me back in the morning and had an electrician at my premises in under an hour. Electrician was helpful and polite, knew what the problem was but he did not have the parts for the job and told me he will go back to his depot and will quote me a price. He rang me back within 15 mins and quoted me a reasonable price for the job and I told him to go ahead with the job. He was back within 15 mins and after 30mins at the most, the job was complete. Totally hassle free and professional . Thank you.
April 16, 2024
Reply from Hornsby Electric
Hi Ian thanks for choosing Hornsby Electric - truly local five star electricians. We always prioritise hot water emergencies and try to do so as promptly as possible. Thanks for the excellent feedback we really appreciate it and thrilled we could help you get back up and running quickly. We look forward to helping you with any future electrical needs. From the Hornsby Electric team.
Excellent customer service …
Cassandra the mgr was very helpful and managed to organise the electrician to attend on the afternoon I needed the job done.
The gentleman who came was very efficient and experienced and a very helpful cheerful person.
The job was done promptly and efficiently.
The invoicing and payment process was also very efficient. I am very impressed with their efficiency and excellent customer service. I have already told friends about them and highly recommended them to my close friends who will definitely call on them when they are looking for a reliable efficient and honest electrician.
Thanks Cassandra and Brian… for making it so stress free for me.
April 4, 2024
Reply from Hornsby Electric
Thank you so much for the wonderful feedback and referrals to your friends and family - becoming a local business we rely on positive word of mouth and loyal customers and we are lucky to have more of our business come from this so we are ver grateful! Happy to help anytime with your future electrical needs. From all the team at Hornsby Electric.
Reply from Hornsby Electric
Amazing to hear - thank you Bronwyn! We hope to help you with your electrical needs in the future. From all the team at Hornsby Electric
Reply from Hornsby Electric
Thanks for the terrific feedback Lesley! We are lucky to have James on the team!
Most helpful & throughly professional
Most helpful & throughly professional. Prompt and did a great job.
April 9, 2024
Reply from Hornsby Electric
Hi Chris, It was a pleasure to help you with your Level 2 Electrical requirements. Happy to help anytime. From the team at Hornsby Electric
Very professional approach from my…
Very professional approach from my first meeting.
Every thing they promised they did. Great equipment.
April 1, 2024
Reply from Hornsby Electric
Thank you Chris! We are thrilled to hear you are happy with our service and recognised our premium equipment :-) Happy to help with any future electrical needs, from the team at Hornsby Electric
Reply from Hornsby Electric
Thanks Ken - that's great feedback, we really appreciate it!
Fantastic service
It was fantastic that an electrician arrived within an hour of the phone call. Job was completed quickly and the electrician was very friendly. I would recommend Hornsby Electric.
April 8, 2024
Reply from Hornsby Electric
Thank you so much Linda! Happy to have helped you with replacing your downlights. Let us know when you need a local five star electrician again and we will be happy to help!
Staff in office very friendly and…
Staff in office very friendly and helpful. Make effort to attend to our call outs as soon as possible
March 24, 2024
Reply from Hornsby Electric
Thanks for the terrific feedback! Providing exceptional customer service is a big priority for us so great to hear positive feedback from our amazing customers. We look forward to helping you in the future. From all the team at Hornsby Electric.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.