Hornsby Electric Reviews 

565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the company's promptness and reliability, noting that they arrive on time and respond quickly to issues. Many people praise the professionalism and efficiency of the service, with jobs completed effectively and to a high standard. Reviewers frequently commend the staff for being helpful, courteous, and providing excellent communication and support. Customers appreciate the team's knowledge and problem-solving skills, often finding solutions for complex or unusual electrical issues. Reviewers also frequently mention the clean and tidy work areas left behind, and many intend to use their services again for future projects.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, punctuality, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more

Rated 5 out of 5 stars

Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more

Company replied

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied


Company details

  1. Electrician
  2. Antenna Service
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electrical Installation Service
  6. Phone and Internet Service

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(565)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Client Relationship

Worked well with the client

September 2, 2024
Hornsby Electric logo

Reply from Hornsby Electric

Thank you for taking the time to provide this feedback. We are always pleased to help. From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Highly recommended

Very knowledgeable. Well thought out suggestions. Professional. High quality workmanship. Very happy with end result.

September 2, 2024
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Reply from Hornsby Electric

Thank you so much for the glowing feedback Dianne. It is really valued and appreciated. Call us anytime you need a local electrician you can trust again in the future. From the Hornsby Electric team.

Rated 5 out of 5 stars

Great communication and efficiency

Great communication and efficiency. Work well done.

September 3, 2024
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Reply from Hornsby Electric

That's terrific to hear Melissa and thank you! We are here to help anytime you need quality electrical work you can trust and with the added peace of mind of lifetime workmanship guarantee! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Went above and beyond to help.

The guys were on time and did a great job of replacing my down lights. I wasn’t sure how to do that myself as they were ones I hadn’t seen before. I threw the guys a curve ball and asked for some new switches and a fan. They obliged and did the work promptly. Excellent service. Thank you.

July 4, 2024
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Reply from Hornsby Electric

Thank you so much for the great feedback! Our team are good at curve balls, it's our speciality! So pleased you are happy with our service and please do get in touch whenever you need truly local five star electricians again! From all the team at Hornsby Electric

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, right from the start

August 10, 2024
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Reply from Hornsby Electric

Thanks a million Ross! We are lucky to have such amazing customers like you as well. Please get in touch when you need us again. From Hornsby Electric

Rated 5 out of 5 stars

One of the best tradies we've used. Highly recommended

We recently had our heat pump checked by Hornsby Electric, and we couldn't be more pleased with the service provided. Our electrician was professional, punctual, and clearly knowledgeable about the job. He quickly diagnosed the issue and explained the necessary repairs in a way that was easy to understand. The lady on the phone, who rang to follow up on the job a few times, was extremely helpful and knowledgeable on the matter. She did great follow-ups to ensure everything was running smoothly after the repair. The staff were polite, professional, and left the work area clean and tidy. We highly recommend Hornsby Electric to anyone needing electrical services—reliable, skilled, and a pleasure to work with!

August 2, 2024
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Reply from Hornsby Electric

Amazing feedback and we are absolutely THRILLED to hear this! Thanks so much Susan, it means the world to our entire team. And it is a pleasure to work with such wonderful local customers like you as well. We look forward to helping you again with any future electrical needs that may arise. From the whole team at Hornsby Electric

Rated 4 out of 5 stars

Job well done

The electrician, Claudio was punctual and knowledgeable. He explained what needed to be done and what he was doing with each job. He was friendly and pleasant to talk to. I am happy with the work he completed.

July 15, 2024
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Reply from Hornsby Electric

Thank you for taking the time to give this great feedback on our electrician Claudio. We really appreciate the positive review and look forward to helping you again in the future. From the team at Hornsby Electric

Rated 5 out of 5 stars

Thank you for your service.

Hornsby Electric were quick to answer our call.
Service Man came on time and corrected the problem at once.
Impressive : a bright new bathroom light.
Thank you 😊

July 17, 2024
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Reply from Hornsby Electric

So pleased you have a bright and light-filled bathroom. Very grateful for the feedback and happy to have helped. From Dave, Cas and the team at Hornsby Electric.

Rated 5 out of 5 stars

On time

On time, polite and willing to investigate.

July 16, 2024
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Reply from Hornsby Electric

Thank you so much! Call us anytime you need any help with your electrical needs, from the team at Hornsby Electric

Rated 5 out of 5 stars

Will definitely use again!

Great communication and workmanship from the Hornsby Electric team through the quote and installation process.

I will definitely use again !

July 4, 2024
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Reply from Hornsby Electric

Fantastic to hear Ann! Thanks you for the shining review and we will be thrilled to help you with your electrical needs in the future. From the team at Hornsby Electric.

Rated 5 out of 5 stars

Hornsby Electric were so easy to deal with…

Hornsby Electric were so easy to deal with - from the instant I messaged them to the final installation of a new front porch light I needed. They communicated at every step of the way so I knew what was happening and everyone were just so lovely. The job was completed promptly and done very well and the electrician who did the job was wonderful. All I had to do was tell him what I wanted and he sourced the light and installed. I didn't have to do anything. I will definitely use Hornsby Electric again and would recommend them to everyone in the area.

July 9, 2024
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Reply from Hornsby Electric

Naww, thank you so much Kathy! What a lovely review. We really try our very best so this kind of feedback means the world to us. Here to help you anytime you need our services again! From the whole team at Hornsby Electric

Rated 5 out of 5 stars

Efficient, courteous & professional

Technician arrived on time, explained the job clearly, did the work, cleaned up after himself and submitted invoice promptly. Would highly recommend this company.

July 2, 2024
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Reply from Hornsby Electric

Thanks for the excellent feedback!

Rated 5 out of 5 stars

A Good Electrician

For a good electrician, I look for
1. Prompt response on calls
2. The electrician arriving on time
3. Knowledge of the electrician and giving fair advices
4. Up-front quote with no surprise add-on charges
5. Courtesy of the electrician
Based on the above, I would recommend Hornsby Electric to anyone who needs a good reliable, and honest service.

June 7, 2024
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Reply from Hornsby Electric

Thank you so much for your thoughtful and glowing review! Certainly covered all our top values in your feedback. We strive to provide exceptional customer service so means a lot when our valued customers recognise it. Thanks again and look forward to helping you in the future. From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Very happy

James arrived bang on time, did the job exactly as requested, cleaned up after himself. This is the second job he has done for us and we have been very happy with his work.

June 5, 2024
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Reply from Hornsby Electric

Thanks a million Nigel! Terrific to get this feedback on our wonderful James, we are lucky with our entire team of incredible electricians. Thanks again and look forward to helping you with your future electrical needs. From the Hornsby Electric team.

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