Hornsby Electric Reviews 

565
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the company's promptness and reliability, noting that they arrive on time and respond quickly to issues. Many people praise the professionalism and efficiency of the service, with jobs completed effectively and to a high standard. Reviewers frequently commend the staff for being helpful, courteous, and providing excellent communication and support. Customers appreciate the team's knowledge and problem-solving skills, often finding solutions for complex or unusual electrical issues. Reviewers also frequently mention the clean and tidy work areas left behind, and many intend to use their services again for future projects.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently highlighting their professionalism, efficiency,... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, punctuality, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the 3 phase main fuse in my meter box melted on the late evening of Monday I contacted Hornsby Electric about my problem and the contact person advise me to report the issue with Ausgrid. Ausgr... See more

Company replied

Rated 5 out of 5 stars

Josh and Jon from Hornsby Electric arrived on time and installed my ceiling fan and new light switch efficiently. Josh made sure that he explained that extra work may be needed to reinforce the ceilin... See more

Rated 5 out of 5 stars

Simply, the people. Caroline’ bubbly personality on the phone first up, then Claude visiting to scope the works and establish our ideas were doable. Then Jason completing the works with a great leve... See more

Company replied

Rated 5 out of 5 stars

Always prompt, reliable. They came back to double check what the plumber thought wasn’t correct - it was, it was just something the plumber couldn’t know about the electricity supplier phases. Their... See more

Company replied


Company details

  1. Electrician
  2. Antenna Service
  3. Electric Vehicle Charging Station
  4. Electrical Equipment Supplier
  5. Electrical Installation Service
  6. Phone and Internet Service

Written by the company

We're local electricians in Hornsby that offer quality electrical solutions with exceptional customer service to households and businesses throughout the North Shore, Hills District and surrounds for over 60 years. Our team of licensed and local electricians are hand-picked to uphold the exceptional customer service we are renowned for. Hornsby Electric carries out all types of electrical work for residences, businesses and strata managers. We are also level 2 Electricians. Our residential and strata services include rewiring, phone and data cabling, NBN cabling, fault finding and repairs, power points installations, energy-efficient LED lighting, electrical safety, switchboard upgrades, rewiring, smoke alarms, electrical safety switch protection, sub-mains and circuits, ceiling and exhaust fan installations, electrical hot water repairs, outdoor lighting and FREE home safety checks Our Level 2 electrical services include installing private power poles; connecting power to the premises via either overhead or underground supply, provide power upgrades, disconnects/reconnects, relocating switchboards and/or mains, upgrades including 3-phase and temporary builders supply. At Hornsby Electric we have customer satisfaction as a our top priority. Our team of local Electricians will leave your premises clean and tidy. They wear covers on their boots and use drop sheets and will clean up any mess made. We will leave your home just as clean, if not cleaner than it was before we got there. We offer 100% workmanship guarantee on all our work, for your peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

565 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(565)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would use them again.

The job was done properly, promptly and with minimal disruption. Labour is expensive these days, however on review of price quoted vs work done, it was fair.

November 21, 2024
Rated 5 out of 5 stars

Arrived on time and was able to handle…

Arrived on time and was able to handle some additional requests. Happy with the work and will hire again.

November 14, 2024
Hornsby Electric logo

Reply from Hornsby Electric

Thanks so much for leaving this positive review. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Friendly and efficient team kept

Friendly and efficient team that kept me informed about work required the cos and how long work would take
I highly recommend
Thanks guys

November 19, 2024
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Reply from Hornsby Electric

Thank you Helena, what terrific feedback! We will be happy to help you with any other electrical needs that come up future. From the team at Hornsby Electric.

Rated 5 out of 5 stars

Lighting installed

Jacob turned up right in time, is friendly and worked quickly, efficiently, explained everything that needed to be done & tidied up afterwards. Great job!

November 13, 2024
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Reply from Hornsby Electric

That is great to hear and we really value receiving this fantastic feedback from our wonderful customers. We are here to help anytime you need a truly local electrician in the future!

Rated 4 out of 5 stars

Prompt

Prompt, efficient and professional service provided.

November 4, 2024
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Reply from Hornsby Electric

Thank you Geoff for the terrific review. Look forward to heloing you again the next ti eyou need us. From all the team at Hornsby Electric

Rated 5 out of 5 stars

Reliable, professional

Reliable, professional, and reasonable price. Would definitely engage them again for my other residential properties.

November 8, 2024
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Reply from Hornsby Electric

We'd love to help with any electrical needs that may crop up in the future. And thanks for leaving this positive feedback, it means a lot to us!

Rated 5 out of 5 stars

Prompt and Efficient

Great service and communication. Finally we have some quiet with the new FANs installed. Thank you James and Hornsby Electric!!

October 31, 2024
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Reply from Hornsby Electric

Hi Nadia, thanks for the great feedback and so happy to have installed your new fans making your home summer-ready. Let us know anytime you need a local five-star electrician you can trust in the future!From Hornsby Electric.

Rated 5 out of 5 stars

Efficient & pleasant service

Came on time. Pleasant & informative. Did the job installing 3 connected smoke alarms & explained how to test & stop the alarm.

October 16, 2024
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Reply from Hornsby Electric

Thanks for the great feedback Julie! And thank you for choosing us to install your smoke alarms. Working smoke alarms save lives and it's vital you have effective ones in your home. We do all we can to create a positive customer experience with exceptional communication so it is great to hear this feedback. We look froward to helping you in the future.

Rated 5 out of 5 stars

Smart young knowledgeable 'sparky'…

Smart young knowledgeable 'sparky' arrived as scheduled and sorted out the problem. Thankyou.

October 15, 2024
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Reply from Hornsby Electric

Great to hear Jennifer! Happy to help anytime you need a truly local electrician again in the future. Don't hesitate to get in touch! From all the team at Hornsby Electric.

Rated 4 out of 5 stars

You would have had 5 stars but someone…

You would have had 5 stars but someone ran over 2 trees & cracked the side of the driveway backing down in the truck!

October 10, 2024
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Reply from Hornsby Electric

Hi Alexander, thanks for the review! We are sorry to have to have impacted the trees in your garden. Unfortunately in this case we needed to in order to replace the pole efficiently and to reach it we needed to reverse the cherrypicker truck which does weight a lot so we definitely sympathise if it left a crack in the driveway! You are most welcome to get in contact with our friendly office team if you'd like to discuss again or for any further needs you may have! From all the team at Hornsby Electric.

Rated 5 out of 5 stars
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Reply from Hornsby Electric

Thank you for the great review Richard! So please we could fix the wiring in your home for you quickly. Please don't hesitate to reach out next time you need a truly local electrician you can trust!

Rated 5 out of 5 stars

Good helpfull service on time clean up…

Good helpfull service on time clean up after they leave and nice staff

October 2, 2024
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Reply from Hornsby Electric

Great feedback, thanks Jeff! We look forward to helping you again anytime you need us! From Dave, Cassandra and the team at Hornsby Electric.

Rated 5 out of 5 stars

Friendly

Friendly, fair pricing and deliver promise

October 1, 2024
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Reply from Hornsby Electric

Thank you Paul! We really appreciate your feedback and acknowledgement of our customer service priorities! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

Prompt, professional and friendly

This is the second time I’ve used Hornsby Electric. I find them to be very prompt, professional, friendly and efficient. Would highly recommend.

October 1, 2024
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Reply from Hornsby Electric

That's lovely to hear Don! We do our best and hold ourselves to the highest standard when it comes to all the things you mentioned so that means a lot to have that reflected back to us and recognised! Please let us know anytime you need us again. From all the team at Hornsby Electric.

Rated 5 out of 5 stars

I called on Tuesday morning at 7am…

I called on Tuesday morning at 7am after we had lost all power and not a wider issue Not long after Jacob came over and looked at what needed to be done and got about fixing what was previous poor work done Thanks for the prompt service and making our electricity safe

September 10, 2024
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Reply from Hornsby Electric

Thanks you Jason! So great to get this feedback. We make every effort to prioritise fault finding emergencies where our customers have lost power so as to minimise the amount of time you are without power. We also do a lot of fixing other peoples' work. Please reach out again next time you need an electrician you can trust. We NEVER compromise on providing safe, quality workmanship! From all the team at Hornsby Electric.

Rated 5 out of 5 stars

I would recommend Hornsby Electric to…

I would recommend Hornsby Electric to anyone. I needed 5 different jobs done around the house - indoors and out. Two electricians arrived on time and were very efficient at dealing with each of the jobs. They also swept up their work spaces afterwards. I really appreciated that they explained what they were doing and answered all my questions along the way.

September 3, 2024
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Reply from Hornsby Electric

That's great to hear Cristina, thank you! So pleased to see our highest standards in delivery the best solutions are recognised amongst our awesome customers like yourself. From all the team at Hornsby Electric.

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