Hostaway Reviews 2,065

Mae Joyce Maca has been absolutely outstanding throughout my onboarding experience. From the very beginning, she made the entire process of learning how to use Hostaway for my Airbnb properties feel smooth, clear, and manageable.

Thank you Jeriko for being helpful and answer to our inquiries.

I am very pleased with my Hostaway experience so far. Mel was my onboarding agent. She was so attentive and professional. Very supportive.

I debated whether it would be worth it to sign up with Hostaway for quite some time, and I believe that when I did finally join, I made a good decision.

For Krish, Really great support experience. She was knowledgeable, patient, and ensured everything was properly set up on our end. The VRBO integration process was smooth, and all our questions were addressed promptly. Appreciate the help!

Shakira Ifthikir kept looked into my issue that I have been trying to get resolved for over a week! No one would get on a call to assist. On Saturday I was able to speak to someone but his connection was disrupted so I couldn't hear him. I got disconnected from Airbnb so had to be escalated. I am trying to add CHBO and Shakira stuck with me and is keeping the ticket open to make sure all is resolved. Thank you.

In regards to Hostaway saying they are available live support 24/7 is disappointing. I try to text because when I call I wait 35-45 minutes each time. We pay alot to not have good service. Grateful that Shakira was willing to speak to me and find resolution.

Ann Pilo was very knowledgeable and great help for my own boarding experience.

Nino was very kind and helped me solve my problems straightaway.

Shakira was very helpful on are call and overall happy with hostaway - a few improvements needed such as sync with Vrbo , more options for viewing with finance etc but overall happy

Nino was super helpful in identifying the issue and quickly resolving it.

I had a great experience with Shakira Ifthikar. She was very patient and she knew the content very well! I had a special situation related to fees.

Nino Pancho was amazing at solving our automated payment issues. Understood my question clearly and resolved the issue quickly.

Jeffrey was excellent, knowledgeable, friendly, and respectful. He solved my issue quickly!

Pax was great, fixed everything I needed.

Thank you Pax

Right from the start there were issues & their response back was lagging. From the minute I onboarded they just couldn't get my channels to sync with the same price for each room across the board. It wass weird. Then, every single time I'd block dates off in the calendar to go away on vacation, bookings would still come in for those dated & it was super stressful dealing with the stress of managing that error from a holiday away from my main computer. Help was, meh. At one point I started to think they were messing with me because I was playing whack-a-mole dealing with pricing issues, double bookings & odd automated messages coming up. I emailed with a question....they passed me off on a different team & two weeks later I got a dull response....I wanted to cancel without having to give the 30 day notice & they are still charging my credit card so have to deal with that now. Don't do it. Hostaway is a hassle.

Jeffrey offered excellent service. He was very thorough and handled my issues with care and efficiency.

Jeffrey was fantastic. He was able to answer all of my questions and walk me through necessary changes on my account set up. He was super patient and I hope if I call back, I get Jeffrey again!!

Nino was amazing customer support he made sure there was a workaround until the main issue was resolved!.