Hostaway Reviews 2,065

Hi, I was rather stressed when Nino took my call as I had been unable to use my Hostaway app and needed to urgently speak to a guest. He sorted out the problem swiftly and professionally.

The customer support I have received has been fabulous and super helpful. Shaki is a master when it comes to owner statements and formulas. She has taught me so much and is very quick to reply!

Hostaway’s pricing approach is disappointing. The new website builder being locked behind an extra $49/month plus 0.5% of bookings feels excessive, especially when the original website builder still needs major improvements.

We also had incorrect onboarding of Booking.com rate plans, which ultimately cost us tens of thousands of dollars.

Customer support has been inconsistent. In my experience over the past year, support has been reachable around 70% of the time, but at other times it has been almost impossible to get help.

As a customer paying over $200 AUD per month for three properties, being blocked from new features unless I pay even more has made me start exploring other options.

Overall, I’m disappointed.

Pax was great, took the time to resolve my concern

Jriko was very helpfull

Jeffrey Sigua has been incredibly helpful and supportive throughout our interactions. He takes the time to clearly understand the issue and provides thoughtful, well-explained solutions. His responsiveness and attention to detail made the process much smoother for our team.

Jeffrey from TS has been incredibly helpful every time I reach out and luckily get connected with him. He handles issues in Hostaway quickly and efficiently, making the whole process smooth and stress free. I really appreciate his responsiveness, clear communication, and willingness to assist with any technical concerns. Big thanks for the excellent support!

Jeriko is very knowledgeable and has a great attitude his English is impacable
thanks a lot

Pax was very helpful and explained things thoroughly! A+

Jeffrey was great at solving a barrage of questions I had. Really appreciate the help, definitely would recommend him if you need any support with Hostaway troubleshooting!

Pax is super nice! I talked to him yesterday and again today. He helped me take care of a couple of things that I needed help with. Very professional and courteous!

Shakira was amazing, helped us set up a complicated formula specific to one property and one channel. BookingCom support couldn't understand and couldn't assist with it. Yet Shakira got it right in only 15 minutes. Legend, thanks Shakira.

Bryann Miranda was excellent in supporting our onboarding process. His strong knowledge and real‑life industry experience helped us enable our listing quickly and efficiently. He guided us step by step through the entire setup, including listing creation, OTA integration, payment gateway configuration, and booking engine enablement.
The integrations with Airbnb and Booking.com were very smooth. The only challenge we experienced was with the VRBO integration, which took several weeks to resolve.
Overall, the Hostaway support team has been excellent. The AI support feature is particularly helpful, providing real‑time responses to queries and making issue resolution much faster.

I had an excellent experience with my Hostaway instructor. He was incredibly knowledgeable, patient, and clear in the way he explained everything. What I appreciated the most was how he took the time to make sure I fully understood each step, especially when it came to connecting channels and managing listings.
His guidance made the entire onboarding process feel much easier and more organized. He was always professional, approachable, and genuinely invested in helping me succeed.
Thanks to his support, I now feel confident using Hostaway and moving forward with my property listings. I highly recommend him to anyone getting started!

Shakira was a wonderful in helping us understand.

Hostaway is easy to use ! When I needed to add a new listing Nino helped me right away !

I made a quick call as I had a tech professional that I was paying in front of me and needed some immediate help. Nino was AMAZING and even though he thought he might not be the right person to answer. HE ANSWERED EVERYTHING AND MORE! He took a moment to give me some tips that are amazing and REALLY REALLY helped! He is FANTASTIC

My host Pam was super helpful and answered all my questions.

Shaki was an awesome help and we got what we needed out of our meeting.
Thanks!
Clare and the Key Team

Mel helped us through the onboarding process. She was knowledgable and patient which helped us to safely migrate form our existing software.