Hostaway Reviews 2,065

Warren was very patient with me. He never seemed frustrated or rushed for time when I asked questions or needed to go over something a second or third time. He explained everything very clearly and quickly escalated concerns that needed more IT help. all in all the onboarding process took a long time but being a property owner and not savvy with with tech I really appreciated that Hostaway gives us so much hand holding and support.

Thank you Mae, onboarding is great with her

John was direct and efficient

Ces was incredibly helpful in resolving my issue with Hostaway. She was patient, responsive, and very knowledgeable throughout the process. She quickly identified the problem, guided me through each step clearly, and made sure everything was working properly before closing the issue. Her support made the process smooth and stress-free, and I really appreciated how efficient and professional she was.

The platform has been a great tool for managing listings, reservations, guest communication, and day-to-day operations all in one place. It has made hosting much more efficient and streamlined, especially when handling multiple properties. Whenever issues come up, the support team has been responsive and helpful in resolving them quickly. Overall, Hostaway has been a reliable system that has helped improve both workflow and guest experience.

Corina was awesome.
I learned SO much tonight.
Other times when I've called support, I have received a bit of a brush off and been told, "that's not support, that's a question for our set up team. But not tonight. Corina helped me with all kinds of questions, including turning off instant book in VRBO but not AirBnB, about how payment links are sent, about how I don't need to go to my Stripe account to send payment links - all done from Hostaway, confirmed that messages were sent, showed me where to locate guest information to contact them directly if needed, etc. I wish all the support people were more like her.

she has been really amazing at helping and following up

Pax was incredibly helpful and knowledgeable throughout our support session. He guided me through several issues with clarity and patience.
What stood out most was that he didn’t just solve the problems at hand - he also provided thoughtful feedback and practical recommendations on how to optimise our setup moving forward. It felt like he genuinely cared about improving our performance, not just closing a ticket.
Really appreciate the support, Pax, a great experience all around.

called hostaway at almost 10pm at night to list a property spoke with Corina who was super patient and helpful thank you!

Great experience so far from the sales team to the onboarding process, easy and stress-free! Very attentive person with Joyce leading me through the process of setting me up on all platforms, definitely feel supported and heard! Joyce is extremely knowledgeable, calm, collected and easy to talk to. Very happy with Hostaway so far, great customer service!

Krish was great in helping me resolve my issue with my owners statements. It was confusing and she was able to figure it all out for me. Thank you again!

Shakira was helpful and I know more after working with her. However, she seemed a bit annoyed (or impatient) with my communication and also made long lulls which I didn't know what she was doing or if I was supposed to be doing something. I wasn't told a lot of critical things when I went through onboarding so it's only natural that I'm still struggling to figure some things out.

awesome Shakira has been a great help. what an A player you have on your team.

Nino has excellent customer service skills and was able to help us get the information necessary to accomplish our mission. Nino is an excellent contact at Hostaway.

Excellent for Bryann

Thank you, Bryann M! Great service!

Bryan is very patient and knowledgeable! Our transition was smooth!