Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more
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Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more
Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more
They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more
Company details
Information provided by various external sources
We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.
Contact info
52-54 High Holborn, WC1V 6RL, London, United Kingdom
- 0207 4061800
- www.hostelbookers.com
Great
I have always found hostelbookers to be the cheapest when I have been looking for accommodation in Greece. Easy to use website, and the fact you only have to pay a deposit is great.
November 10, 2015
Unprompted review
Quick and Easy!
It's always a pleasure to book through HostelBookers! The website is simple to use, there are people ready to answer your questions if you need some extra guidance, it's cheap and very easy to get what you're after! I'd recommend HostelBookers to everyone!
November 10, 2015
Unprompted review
Fast and very cheap
Booked in a few minuten. Fast and the cheapest i can find on the internet!
November 9, 2015
Unprompted review
Easy and fast
I wanted to book a 2 night stay in Cologne. In 10 minutes I found the most suitable hostel and booked it.
November 9, 2015
Unprompted review
Great site!
Booked our first ever hostel for our upcoming trip down under and the experience, details on accommodation, prices and reviews were all so informative, comprehensive and user-friendly. Confirmation came through instantaneously with all the details we could need. Great site!
November 9, 2015
Unprompted review
Excellent site and app
I booked multiple stays using hostelbookers, and it's been so easy to use. With wifi and my phone, I have been able to review and compare hostels, find one that suits my tastes, travel styles and budget and book a reservation. So far, the descriptions are accurate and reviews are honest, so I have not been surprised.
November 9, 2015
Unprompted review
Great and clear content!
I love the fact the website has very clear and informative descriptions.
I found all the information I needed. I also appreciate the fact most of the reservations can be booked with a down-payment, without paying the entire amount upfront, which is another plus for me. Usually all the other websites wouldn't provide so many details about the room and the hotel, but hostelbookers makes sure we have all the information we need, which is why they will have my loyalty going forward.
November 8, 2015
Unprompted review
Excellent and user-friendly setting and description
Everything in the website is easy to use and find.
Have a lot of choices offered which suits different people
I like especially that it provides me the actual distance of a particular hostel from the city centre because it saves me a lot me time to search everything (though map is sometimes convenient, it is a bid hard to read)
Very simple and fast booking procedure and the follow-up email is clear and fast.
overall, I like it and it would be better if the map can also show other hostels' location for comparison. But still, it is a good.
November 6, 2015
Unprompted review
great and fast booking
Amazingly fast booking and great way to search for a hostel in the area that you want. Very good deals too! I've used for this trip and I will definitely use for my next trips! I highly recommend it!
November 6, 2015
Unprompted review
Great experience
Hostelbookers is the best of booking site. Cheap price, great experience and good hostels. I used Hostelle Female Hostel in Amsterdam and everthing is awesome.
November 6, 2015
Unprompted review
Smooth and Easy
The website was user friendly and informative.Booking was simple and clear. Things you need to know are made clear in a straight forward way. The follow-up emails were very quick. All round a very good experience.
November 5, 2015
Unprompted review
Simple and convenient
Everything is fine. Easy to search, review and book. The only lack is a small amount of hotels and hostels. I would like to see a more numerous database.
November 5, 2015
Unprompted review
User-friendly
Quick, easy booking process and clear description of what inclusions you will be getting for your money, when you are paying, total cost, etc. Simple and user-friendly process - thank you HostelBookers!
November 5, 2015
Unprompted review
Great and easy
really fast easy and good services. Higly reccomended
November 5, 2015
Unprompted review
Easy, no complaints!
Really easy to make a reservation, took only 5-10 minutes to find what I wanted and book it
November 5, 2015
Unprompted review
Very good, lost os options, nice prices
Best site to find your reservation.
November 5, 2015
Unprompted review
Good deal but bad layout
This website has the best deal, but the layout for the website doesnt look appealing and professional/fun enough! keep it up
November 4, 2015
Unprompted review
No worries for best guarantee
No waste of time searching for the best option
The cheapest price
The best localitation
No extra fees...(as usual)
Just 2 minutes for booking
What else?
November 3, 2015
Unprompted review
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