Cancelled my booking last minute due to work commitments, booking could not be cancelled and still charge us in full even though we've phoned up to cancel it or try to move it a day forward. Pathetic... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible and fake website. You can see on the first page:,, no service fee”, no booking fees/charge ; both lies. I have checked my bank account and after my reservation there is only one charge - fro... See more
Quite dodgy company/customer service. We booked a nice hotel with good reviews in Istanbul, Turkey included an insurance in case we want to cancel last minute. On the day of the booking, we arrived to... See more
They need to make it clearer that the 'deposit' they take is actually a booking fee that is NOT refundable. Don't book through this website - as most of their properties are available for the same or... See more
Company details
Information provided by various external sources
We're real people with a real passion for our jobs! Based in Shanghai & Dublin our team is multinational which really helps when dealing with so many customers from all over the world. We’ve got talent from China, Brazil, Columbia, Italy, Spain & Ireland and offer support in a range on languages including English, Chinese, French, German, Spanish, Italian & Portuguese. We’re from a wide variety of work backgrounds but have a wealth of experience in the travel and customer service industries. Between us we’ve travelled to Canada, Australia, Japan, Sri Lanka, Tunisia, Greece, Spain, Madrid, France, Amsterdam, Portugal and New York, to Thailand, Costa Rica, Argentina, Finland, Tahiti, Russia, Croatia, Cyprus, Belgium and Austria. As a reminder you can contact us by e mailing: customerservice@hostelbookers.com. (we'll aim to reply within 24 hours). However, if you prefer, you can call us on +44 (0)20 7406 1800 We're looking forward to hearing from you.
Contact info
52-54 High Holborn, WC1V 6RL, London, United Kingdom
- 0207 4061800
- www.hostelbookers.com
Booking made easy
Very easy to use and able to see what other people have rated accommodation makes it easy to choose.
December 22, 2015
Unprompted review
Amazing : Convenient, Secure and Quick
The Hostelbookers.com is an excellent site where you can find all the hoestels, hotels and accommodation on a single page. More importantly, booking is very very easy, convenient, user-friendly and hassle-free. The customer service is pretty amazing as well. I would strongly recommend this website to anyone who is traveling and looking for an accommodation. Super !!!
December 22, 2015
Unprompted review
Great, easy as
Price was somehow slightly cheaper than the competitor sites and everything was easy to use.
December 22, 2015
Unprompted review
Easy and cheap
It was very easy to find good and cheap option. Hope it will suit the description
December 21, 2015
Unprompted review
Superb!
It is so easy to use and gives you more options of hostels then any other sites
December 21, 2015
Unprompted review
Easy as pie
Easy to search, book and confirm. Great to be able to see what other reviewers thought with a percentage rating for each option. Instant confirmation and only 10% deposit was awesome too.
December 21, 2015
Unprompted review
Amazing!
Very easy to book my hostel. Many options of places to stay and the searching filters helped alot.
December 20, 2015
Unprompted review
easy and good to use hostelbookers
I tried another hostels website and it was so hard to finish so i gave up the booking. this website is really easy to use. they know what you need. simple and useful. like google...
many thanks
December 19, 2015
Unprompted review
Really easy to use
Hostel Bookers has come through for me all over the world, from last minute accommodation for the work Christmas party to a few days shopping in New York and a whole lot of beach front properties in Australia. A few clicks and I'm sorted. Love it.
December 16, 2015
Unprompted review
Amazing quick safe!
It was an easy process to find somewhere close and affordable to sydney :)
December 15, 2015
Unprompted review
Hostelbookers to book
Nice website to book cheap & nice hostels. You feel safe during the payment. Strongly recommended!
December 14, 2015
Unprompted review
Quick and easy to book
Was a bit confused regarding what currency is charged and conversion fees but apart from that it was a seamless booking.
December 14, 2015
Unprompted review
Convenient and Trustworthy
Hostelbookers brings alot of convenience by allowing users to search all hostels by location and date. Beats having to search individually. I trust this website to give me competitive prices as well. Overall great website!
December 13, 2015
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.