www.hotel.info Reviews 

751
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

hotel.info is possibly the best site for bookings in Europe! I booked multiple hotels and guest house locations throughout August of 2016 and every single one was exactly what was expected. There w... See more

Rated 1 out of 5 stars

Booked via hotel info after going through travel supermarket website. Made 2 bookings with a hotel in Thailand. Received a booking confirmation email. 3 days later I receive a follow up email saying... See more

Rated 5 out of 5 stars

I have used hotel.de many times. It provides great information. You can sort hotels by distance from the train station, get real realistic reviews about the rooms, price etc. It is the best. Very... See more

Rated 4 out of 5 stars

Very good selection of hotels in Germany. So far prices have been good and booking is easy. I would like to see more photos of individual rooms with a detailed bed arrangement description. I am alw... See more

Company details

  1. Hotel

Written by the company

HOTELDE is one of the leading online hotel reservations services in the world. Business and private customers book hotels in all categories at daily updated, special rates through hotelde all over the world quickly and free of charge.HOTELDE GmbH offers under the web addresses www.hotel.de and www.hotel.info a free hotel reservation service in more than 290,000 hotels throughout the world.


Contact info

4.1

Great

TrustScore 4 out of 5

751 reviews

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4.1

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(751)

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Rated 1 out of 5 stars

won’t be using in the future

Booked via hotel info after going through travel supermarket website. Made 2 bookings with a hotel in Thailand. Received a booking confirmation email. 3 days later I receive a follow up email saying *Regarding to your reservations no. check-in 09 – 23 January 2019. We are pleased to inform you that we unable to confirm your reservations due to technical error and the rate are not correct.*

Unlike them I wasn’t very pleased about this

May 22, 2018
Unprompted review
Rated 4 out of 5 stars

Hotel was on the best place I needed in…

Hotel was on the best place I needed in Budapest. Staff very kind. Rooms clean and comfortable....only the bathroom had a bad smell... specially shower...maybe because ventilation in the bathroom does not work and glass door should always stay open...
Breakfest was ok... bread offer could be better and more friuits, seeds and oatmeal and cereals... (like in Sopron- Sopron hotel- night before Budapest... where our supplier organize all... breakfast for great)
That's all from me this time. Kind rgds, Vesna

May 18, 2018
Unprompted review
Rated 5 out of 5 stars

Used them 3 years in a row

Used them 3 years in a row, always great prices, and if you call the 800 number anytime, they are very helpful, I had to make changes and they are very accommodating, you do not have to pay until you get there, and its just a 24 hour cancelation. policy.

May 2, 2018
Unprompted review
Rated 1 out of 5 stars

A frustrating experience with no valid support

I tried to make two separate bookings at the same hotel. I only received confirmation for one. I requested a copy of the confirmation I hadn’t received and was informed by customer support that this had already been sent. It may have been, but I never received it. I then discovered that I had three different bookings and as II did not know which to cancel, I have cancelled the lot and will not use the service again.

April 27, 2018
Unprompted review
Rated 5 out of 5 stars

Best hotel web site!

I have used hotel.de many times. It provides great information. You can sort hotels by distance from the train station, get real realistic reviews about the rooms, price etc. It is the best. Very reliable. Great information. Highly recommended. I live in the USA. I am 75.

April 3, 2018
Unprompted review
Rated 4 out of 5 stars

It's been so easy and very efficient.

It's been so easy and very efficient to book a hotel from hotel.de. there are lots of apps and web pages available to book your hotel and they are all very useful but if you are travelling inside Europe special in Germany then I highly recommend it hotel.de because they have the best offer in German hotels and European hotels.

January 28, 2018
Unprompted review
Rated 3 out of 5 stars

Lacks the personal touch.

Overall, this hotel is good value for money and I would stay there again. However, the staff need to sharpen their act. There was a dirty hand mark on the window frame and more sticky marks on the window, which remained there for the whole four nights of my stay. The breakfast staff never say "Good morning". They actually avoid eye contact or engagement with the guests. The receptionist did not ask "Did you enjoy your stay with us?" The car park was very icy and nobody bothered to grit it. Nobody really cares about the guests in this place. The management team should be doing a lot better than this.

December 17, 2017
Unprompted review
Rated 5 out of 5 stars

thank you for your assistance!

recently I made my first booking with hotel info. it was comfortabel, easy and i found good hotel with good price. thank you for your assistance!

September 2, 2017
Unprompted review

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