www.hotel.info Reviews 

751
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

hotel.info is possibly the best site for bookings in Europe! I booked multiple hotels and guest house locations throughout August of 2016 and every single one was exactly what was expected. There w... See more

Rated 1 out of 5 stars

Booked via hotel info after going through travel supermarket website. Made 2 bookings with a hotel in Thailand. Received a booking confirmation email. 3 days later I receive a follow up email saying... See more

Rated 5 out of 5 stars

I have used hotel.de many times. It provides great information. You can sort hotels by distance from the train station, get real realistic reviews about the rooms, price etc. It is the best. Very... See more

Rated 4 out of 5 stars

Very good selection of hotels in Germany. So far prices have been good and booking is easy. I would like to see more photos of individual rooms with a detailed bed arrangement description. I am alw... See more

Company details

  1. Hotel

Written by the company

HOTELDE is one of the leading online hotel reservations services in the world. Business and private customers book hotels in all categories at daily updated, special rates through hotelde all over the world quickly and free of charge.HOTELDE GmbH offers under the web addresses www.hotel.de and www.hotel.info a free hotel reservation service in more than 290,000 hotels throughout the world.


Contact info

4.1

Great

TrustScore 4 out of 5

751 reviews

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4.1

All reviews

(751)

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Rated 1 out of 5 stars

Refund not received

I booked into the hotel however an hour later, a family emergency came up and my wife and I had to leave immediately. We requested a refund be provided for the next day booked however this was not done. I find this to have been unreasonable taking into account that we never stayed at the hotel. I'm not happy about this.

February 2, 2017
Unprompted review
Rated 1 out of 5 stars

Mistake

I think it is not acceptable to show a rate for a room and once the booking is ok say that unfortunately there was a mistake and the price is going to be 15% higher.

January 27, 2017
Unprompted review
Rated 5 out of 5 stars

Cozy hotel close to Old Town

Everything advertised was delivered. Cozy hotel, clean room, and conveniently located. Right between two tram stations with two trams that took you to either side of Old Town. The staff was extremely helpful and very professional. Next time I'm in Zürich I will consider this hotel over others.

January 24, 2017
Unprompted review
Rated 1 out of 5 stars

Prices reflected not same

When I search for hotel bookings thru dreamhotels.com, your deal is reflected as prices of S$122 in Sing dollars. When redirected to your web page, it shows a totally different price of almost S$170. As it was late and last minute booking and i desparately need to book a room, i have no other choice but to book the reservation. Will not use hotel.info again.

January 13, 2017
Unprompted review
Rated 4 out of 5 stars

Good processing

Could use email address for hotel. Otherwise quick and easy....will know more about accual hotel when we arrive.

January 10, 2017
Unprompted review
Rated 1 out of 5 stars

Inaccurate and no contact

Via the HotelCombined website is was referred to Hotel Info to book a room at a local hotel for which there were said to be 2 rooms vacant - I received an email from hotel Info saying my booking had been confirmed - fortunately I rang the hotel before setting off - it did not have an email from Hotel Info and in any case it had not had any vacancies on this night for weeks. I tried using both the Free Call and the Tolled call numbers to ring Hotel Info - but in both cases they did not answer - or were not available - I sent an email to the support address - and received a robo response, but am yet to receive an actual response. I used the cancellation button on the Hotel Info website - but I did not receive an email cancellation. Everyone can make mistakes, My view is that if I trust a site enough to give credit card information - it should be more responsive.

January 9, 2017
Unprompted review
Rated 3 out of 5 stars

lacking in commnication

A little impersonal. No pictures, no extra information. Had to call a few numbers to get to the correct building I left a message and they never called us back.
We are worried about what our room may look like. The reviews are all over the place.
It had better be super clean and in good working order!!

December 27, 2016
Unprompted review
Rated 1 out of 5 stars

I didn't get the email confirmation

I did not recive the e-mail booking comfirmation yet the e-mail adress I provided was correct - you send me invitation to making this review. Its 5 days before my trip and I have to search for another hotel becouse previous one was not comfirmed.

December 25, 2016
Unprompted review

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